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Principal Program Manager Resume

Redwood City, CA

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CAREER PROFILE:

  • Dynamic result oriented Principal Engineering Program manager with 15 years of proven expertise in IT portfolio/program management. Demonstrated expertise in managing large portfolio of projects with a yearly budget of over $20 million showcasing outstanding planning, execution & monitoring skills to deliver IT solutions within the specified time frame and budget.
  • Extensive experience in governance and hands - on delivery management of multiple large-scale strategic multi-million programs simultaneously in matrix organizations with cross functional teams, multiple vendors and offshore teams
  • Planned, defined, budgeted and implemented the Confidential ’s payments processing platform to handle millions of payment transactions a day. Closely worked with Product Management, Product development, QA, OPS, Capacity Analysis, Cloud & Infrastructure Engineering, Load & Performance Engineering teams, Chief Architects, DBA, ETL, Data Ware House teams, Sales and Marketing teams
  • At Confidential , Accountable for effectively driving the delivery of high quality products in a fast paced agile environment from strategy, product requirements, architecture, design, development and testing to release of profit-generating Cloud/SaaS based Enterprise Performance Management products.
  • Managed & released more than 400 releases for the Payments Re-Engineering Portfolio of projects using SAFe at Confidential
  • Expert in handling portfolio management activities including providing Business Case, Cost Benefit Analysis, Estimation and Budgeting, RFP/RFI, SOW, Funding requests, dashboard and financial reports to steering committee/executives.
  • Collaboratively liaison with senior leadership team and stakeholders to ensure business goals are met, negotiate and gain consensus between organizations where competing priorities exist. Showcase strong leadership qualities, organizational skills and ability to adapt quickly to changing priorities and roles
  • Independent judgment and mature decision making skills to deal with projects that often have enterprise-wide scope and may have significant financial and compliance impacts. Display strong problem-solving, negotiation and decision-making skills to influence management, internal and external partners
  • Proven expertise in managing direct staff (Program/Project Managers and IT Engineers), budgeting, forecasting, recruiting, developmental planning, performance metrics and reviews for direct reports. Expert in mentoring and motivating cross cultural teams including vendors (onsite & offshore), internal cross functional IT and business groups.
  • In-depth knowledge of latest Cloud technologies, WEB, client server and experienced in wide variety of projects including complex IT development, migration, reengineering and maintenance. Thorough knowledge of architectural design and technical implementations of large scale transaction processing internet applications
  • Hands-on experience in all phases of the SDLC and various application development methodologies including Waterfall (15 years), Agile/SCRUM (10 years) and Iterative models
  • Created/Managed project documents as per PMO governance standards of multiple organizations.
  • Expert in Jira Agile, Confluence, Rally, MS Project, Clarity, MS Office, SharePoint, Clear Quest etc.,
  • As a certified SCRUM Master, have extensive experience in executing programs using agile methodology and mentored both technical and non-technical teams (product owner, sponsor etc) on agile/SCRUM methodology. Managed Scrum of Scrums and Scrum Masters. Metrics were collected and analyzed all the way up to portfolio from the bottom of scrum hierarchy.

PROFESSIONAL EXPERIENCE:

Confidential, Redwood City, CA

Principal Program Manager

Technology/Tools: Jira, Confluence, Jira Portfolio, Smartsheets, MS Office (Excel, PowerPoint, Word, Visio etc.), Java, AWS (Amazon Web Service), Postgres, Apache, nginx, Hadoop, Spark, Neo4j, Maven, RedHat, CentOS, Mesos, Snaplogic, Saltstack, Puppet, Python etc

Responsibilities:

  • Providing ongoing visibility into the portfolio of programs/projects and driving / managing / tracking projects through each phase of the project lifecycle through to successful completion leveraging agile methodologies; communicating status, issues and risks to project stakeholders. Managing the highly talented cloud engineering team and its operation.
  • Accountable for effectively driving the delivery of high quality products in a fast paced agile environment from strategy, product requirements, architecture, design, development and testing to release of profit-generating Cloud/SaaS based Enterprise Performance Management products.
  • Responsible for Roadmap establishment, Program Planning, Budgeting, Cost Benefit Analysis, Forecasting, Resource management, Capacity Modeling, Change management, Agile/ Scrum Process Setup and improvements, comprehensive release planning, reporting, developing & tracking success metrics, and team motivation.
  • Managing the Request for Proposal/Information RFP/RFI process, Vendor and solution selection for Confidential outsources.
  • Responsible for driving agile transformation, establish the plan, process, toolset and virtual org structure to make agile transformation successful
  • Implemented the release train concepts using SAFe methodology.
  • Providing day-to-day management and leadership for multiple, cross-functional, global software development efforts and teams. Aligning with leaders across Technology teams, Product Management, Program Management, Release Engineering functions, DevOps, Sales, Marketing and other cross verticals.
  • Leading initiative to improve Confidential product/solution development lifecycle process and proliferating best practices/innovations/improvements from releases across organization portfolio.
  • Performed and facilitated the scrum ceremonies such as release planning, sprint planning, story grooming, daily stand ups, demos and retrospect. Responsible for building an effective team of Scrum Masters.
  • Collected and analyzed the Agile/Scrum performance metrics such as velocity, burn down/up charts, SAY-DO ratio, number of bugs identified, scrum member velocity etc. These metrics are analyzed and they were improved in the successive sprints.

Confidential, San Jose, CA

Principal Engineering Portfolio/Program Manager - Consultant

Technology/Tools: MS Project, Jira, Rally, Clear Quest, SharePoint, Wiki, HTML, MS Office (Excel, PowerPoint, Word, Visio etc.), C++, Java, Clarity

Responsibilities:

  • Planned, defined, budgeted and implemented the payments processing system to handle millions of transactions a day. Projects include Confidential Here, Braintree integration, Confidential checkout, eBay Market place & Merchant Integration and 30 other projects. Personally managing 10 projects yearly and 20 other projects with the support of additional program managers. Also managed the Hardware capacity planning and provisioning of few hundred servers.
  • Handled the sustaining team of the payments system which has 20 million transactions a day.
  • Managed & released more than 400 releases for the Payments Re-Engineering Portfolio of projects using SAFe at Confidential
  • Responsible for program status reporting, risk/issue management, change management and managing the PMO team, running PMO meetings, Product development core team meetings, executive status reporting for the Payments 2.0 program.
  • Managed a team of program, project and scrum masters. Track and report on program and deliverable status and manage variances. Continuously monitor, troubleshoot, and improve the program to ensure effectiveness. Responsible for estimation, budgeting, Cost Benefit Analysis, financial tracking, End-to-End plan, Design and Delivery.
  • Closely worked with product management teams to define strategy, release planning, user stories, prioritization, leading cross functional development teams, Scrum teams, Site Operations and Cloud Engineering teams
  • Ensured program alignment with business strategy and architecture. Actively participated in requirements development, review, architecture, design meetings and discussions.
  • Created and Managed the project documentation and other artifacts as Confidential PMO standards and worked with funding approval steering committees during different stage gate approvals
  • Worked extensively with all levels of the organization and diverse groups whose members have widely varying levels of technical and business knowledge including executive management. Display a clear understanding of various technologies, platforms (hardware/software), virtualization, networking etc.
  • Proven skills in coordinating and motivating cross cultural teams at multiple geographical locations including external vendors (onsite & offshore), internal cross functional IT and business groups to attain project goals.
  • Actively participated in architectural & technical design reviews and discussions
  • Setup the best practices & tools for the enterprise wide Agile (SCRUM) implementation.
  • Performed and facilitated the scrum ceremonies such as release planning, sprint planning, story grooming, daily stand ups, demos and retrospect.
  • Collected and analyzed the Agile/Scrum performance metrics such as velocity, burn down/up charts, SAY-DO ratio, number of bugs identified, scrum member velocity etc. These metrics are analyzed and they were improved in the successive sprints.
  • Worked with product development managers for resource planning & mapping. Identify and manage program dependencies and critical path. Established Risk management plan and implemented appropriate mitigation strategies and performed release management.

Confidential, Santa Clara, CA

Senior IT Program/Project Manager

Technology/Tools: SharePoint, Web 2.0 Wiki, HTML, CSS, VB Script, Java Script, SharePoint Designer, MS Office (Excel, PowerPoint, Word, Visio etc.), MS Project, Adobe Flash, Adobe Flex, Jira/GreenHopper, Rally

Responsibilities:

  • As a change agent liaison with approximately 500 business owners. Responsible for end to end plan and delivery of the Intranet migration program. This includes management of planning, budgeting, communication, resource management, scope/requirements, design, content, content migration, user acceptance testing.
  • Coordinate applications/sites migration schedule and technical execution between IT technical team and business owners of sites such as Finance, HR, Legal, Marketing, Sales, Software, Operations, CustomCAD, Hardware, IT, Engineering etc.
  • Identify and manage project dependencies and critical path. Established Risk management plan and implemented appropriate mitigation strategies and performed release management
  • As a scrum master conducted/facilitated the daily standups, sprint/release planning, story grooming, demos and retrospect. Analyzed the agile metrics to improve team velocity and quality.
  • Performed the change management and process improvements. Managed the vendor resources and their deliveries.
  • Execute the program plan and contingency plans. Ensures program alignment with business strategy and architecture
  • Managed a team of web analysts, web developers, scrum masters, architects, technology specialists, SME’s for the application migration program

Confidential

Sr Manager - IT PMO

Responsibilities:

  • Managed/executed multiple large/complex client engagements concurrently. Managed a team of Program and Project managers who were managing projects for different clients.
  • Proven extensive experience in managing/creating the Request for Proposal/Information, RFP response documents and statements of work documents and processes.
  • Demonstrated experience in design and implement IT processes and integrating them across client organization
  • Demonstrated expertise in building relationships with clients, executing programs to client satisfaction, identifying cross selling opportunities and converting them to engagements
  • Innovative thought leader with the ability to plan strategically, take definitive action and leverage effective communication and collaboration skills to deliver IT solutions

Confidential, San Mateo, CA

Senior IT Program/Project Manager

Technology/Tools: J2EE, Web 2.0, BEA Weblogic, Oracle, SQL, PL/SQL, NetInsight (Web Analytics), Interwoven TeamSite (Content Management System), Linux/Solaris, SOA, Loadrunner, Jira/GreenHopper, Bugzilla, Winrunner, SharePoint, HP Quick Test Pro Quality Center, MS Project 2007, MSft Project Server, Rally, Crystal Reports, Java Script, Adobe Flash, Flex, SaaS, Web Services

Responsibilities:

  • Managed the projects starting from business case, estimation, Cost Benefit Analysis, budgeting, requirement collection, Change management, design, development, unit/system testing, user acceptance, production release and post production support
  • Liaised between the business and IT teams and coordinated with multiple stakeholders to identify/refine solutions to deliver projects in compliance with IT strategies.
  • Performed RFP/RFI processes as per Franklin Templeton process in selecting the solutions and vendors
  • Created/Managed Project documents as per Franklin Templeton standards and worked with review/approval committees
  • Successfully utilized Waterfall and Agile/SCRUM models to execute the programs.
  • Scrum was introduced at Franklin. Trained the teams to follow scrum ceremonies. KPI’s such as burn down, burn up, velocity, number of bugs introduced etc., were measured and improved during the successive sprints.
  • Identified, communicated and tracked project milestones, making adjustment of plans and resource allocations as necessary. Ensured program objectives are met on time and within budget
  • Handled geographically distributed cross cultural teams in a matrix structure with dotted line relationship and coordinated with multiple vendors (Unica, Confidential, Franklin eBusiness & IT teams, Franklin Canada and international, Franklin Sales, Marketing and Legal teams)
  • Used MS Project, MS Project Server (MSPS) and PeopleSoft financials for managing the schedule & budget
  • Performed release management for the Franklin Templeton retail web sites by working closely with sites management and IT partners. Managed the major & minor releases such as critical, production support and enhancement releases.
  • Managed the non-production environments such as development, QA, performance and staging environments. This includes planning, budgeting and refreshing the servers, Software Configuration Management (SCM) and version control. Also coordinated with the IBM hosting team on maintaining the production servers.

Confidential, San Francisco, CA

Senior IT Project Manager - Consultant

Technology/Tools: Java, J2EE, DHTML, JSP, Struts, Websphere, Websphere Process Server, Oracle, SQL, PL/SQL, Filenet, Facets, SOA, Loadrunner, Sun Solaris, Web Trends, HP Quick Test Pro, Test Director, SiteScope, MS Project, Web Services

Responsibilities:

  • Key projects include development of CPQ/Quote to Cash/Card System, Web based Health Insurance Policy Issuance System, Upgradation of Member and Provider internet portals. These projects helped to improve operational efficiency by 300%
  • Handled a team of 50 including business analysts, architects, developers & testers, DBA’s.

Confidential, San Francisco, CA

IT Project Manager - Consultant

Technology/Tools: MS Project, Java, Java Script, J2EE, Websphere, Oracle, SQL, PL/SQL, MQ Series, Mainframe, COBOL, DB2 etc.

Responsibilities:

  • As Project Manager for Insurance Services, managed development of Web based B2C property & casualty insurance policy administration system, upgrade to Confidential .com website and reengineering the back-end legacy systems.

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