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Senior Program/project Manager Resume

Foster City, CA

SUMMARY:

  • 16 years of experience leading all phases of diverse technology projects; PMP trained and Agile - Scrum certified; five year Infrastructure experience; degrees in Electronics Engineering, Computer hardware and networking.
  • Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
  • Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
  • Expert in agile and waterfall project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

SKILLS SUMMARY:

  • Custom Software Development
  • Requirements Analysis
  • Cross-Functional Supervision
  • Certified Scrum Master
  • Risk management
  • Team Building & Mentoring
  • Infrastructure setup
  • Scheduling, Costing Client Relations & Presentations
  • System Migrations/Integrations
  • Budgeting
  • Business & IT Planning
  • Enterprise wide
  • Testing/QA/Rollout/Support
  • Vendor Management
  • Implementations
  • IT Operations/Support
  • GxP/GMP/Research System

PROFESSIONAL EXPERIENCE:

Confidential, Foster City, CA

Senior Program/Project Manager

Responsibilities:

  • Worked as a Senior Project Manager on contract to enhance the ECM application - Documentum D2 features as well as defines the Enterprise Content Management Strategy for Gilead.
  • Implemented Disaster Recovery for Gilead’s Documentum servers (Gdocs), SDMS (Scientific Data Management System), Empower as well as Data center move for Validation & production servers.
  • Helped the business & technical team to bring in new enhancements & features to existing Documentum platform.
  • Worked with IT, & Application teams to upgrade SDMS from SR1 to SR2, Windows servers from 2008 to 2012.
  • Worked with different teams to enhance business process.
  • Worked with IT, Database, & OBIEEE team to upgrade OBIEE from 11g to 12c.
  • Host steering committee meetings, interface with business units, and head all aspects of release management.
  • Working together with the Delivery Mangers, System Managers, and Test manager to ensure deliverables are met, and the project is on track.
  • Work with external vendors & internal procurement team on procuring new contracts, SOW for Gilead’s projects.
  • Working on all aspects of Waterfall methodology beginning from Requirements to Production deployment.
  • Work on all Program / Project Management responsibilities like planning, scheduling & Risk Management.
  • Solely responsible for managing Project finances (Budgeting, Forecasting, Variance explanations, accruals, etc.).

Environment: GxP/GMP, Research Systems, 21 CFR Part 11, SharePoint, Office Suite, MS Projects, Visio, HP PPMC, Documentum, SDMS(Scientific Data Management System), Empower, OBIEE, Linux, eroom, Windows 2008, 2012, WebEx, Skype, Outlook, & Oracle.

Confidential, Mountain View, CA

Senior Program Manager

Responsibilities:

  • Worked on replicating/recreating Security & Cloud based applications for Veritas updated environment.
  • Worked with the applications/Infrastructure team to create applications like GMS (Global Management systems), Jama, Jira, Confluence, SAM ( Confidential Access-Identity Management system) on Next Generation Veritas environment.
  • Implemented/Integrated Single Sign-On/ Confidential Access-Identity Management with various applications like Workday, Box, SFDC(Salesforce dot com), WebEx, Jammer, Service Now, etc.
  • Worked with different stakeholders, technical leads & Subject matter experts to gather requirements, develop application functional and technical design specifications to implement requirements.
  • Managed all aspects of Program / Project Management like Estimates, Project Charter, Detailed Project Timeline / Work plan, Issue & Risk Management.
  • Conducted impact assessments and managed risks/issues to resolution, while ensuring communications to all impacted teams are clear and consistent.

Environment: SharePoint, Office Suite, MS Projects, Visio, HP PPMC, Windows 2000, 2008, 2012 Servers, GMS(Geographic Management System), SAM( Confidential Access Management), Java, Jira, Confluence, Confidential Cloud, Outlook, & SSO(Single Sign-On).

Confidential, San Francisco, CA

Senior Program Manager/Scrum Master

Responsibilities:

  • Worked on migrating their order management system from DTC to Sterling.
  • Worked as Scrum Master on enhancing William Sonoma’s Search track & profiles & personalization track to release various promotions on sales & registry
  • Worked on problems/projects of diverse scope and high complexity where analysis of data requires evaluation of identifiable factors.
  • Used different project management methodologies/tools like Agile-Scrum/Waterfall to develop and execute project plans including - work plans, schedules, milestones, critical paths, project scope.
  • Responsible for deliverables, monitoring, communicating statuses & issues and financial management of projects.
  • Plan, monitor, and track delivery of quality control and takes corrective action as appropriate.
  • Responsible for creating, monitoring and communicating project status, project information to all project team members, sponsors, vendors, IS managers, and IT management as appropriate.
  • Developed project communication policy and procedures.
  • Created documentation & processes for Agile - Scrum methodology to be followed various teams.
  • Responsible for project budgets and forecast. Performed variance analysis (including schedule, costs vs. budgets, resources and changes to scope). Made trade-offs with sponsor, as necessary.
  • Performed project risk assessment quantification, response planning and control.
  • Communicated risks to clients and/or IT management, project sponsors & vendors. Developed and executed mitigation strategies.
  • Determined the impact on current/existing technologies and communicates impact to clients, sponsor, IS management and vendor.
  • Made recommendations on existing application products that could address client requirements and developed recommendations where appropriate.
  • Evaluated alternative operational efficiencies /business process change.

Environment: SharePoint, Office Suite, MS Projects, Visio, Clarity, Jira. Confluence, Sterling, Outlook, & Java.

Confidential, Walnut Creek, CA

Program Manager

Responsibilities:

  • Implemented GIS (Geographic Information System) / Intrepid to Confidential & Confidential as well as integrating GIS, SAP & Documentum.
  • Worked with the infrastructure team to implement Intrepid & additional storage required for the company’s systems.
  • Worked with the ecommerce team to implement web pages for Solar Energy customers.
  • Managed multiple programs and projects with budgets range from $1.5 Million to $20 Million.
  • Interacted with Line of Business in putting together business case, financial benefits, ROI, estimates for project requests.
  • Managed all aspects of Program / Project Management like Estimates, Project Charter, Detailed Project Timeline / Work plan, Issue & Risk Management.
  • Contributed towards improving Portfolio, Program and Project Governance and Management Processes.
  • Tracked and reported project health (Scope, Budget, and Schedule), variance to all stakeholders and leadership.
  • Created Project Documentation (Project Plan, Staffing profile, Org Chart, Roster, Issues, Risks Action Items and Status Reports).
  • Forecasted resources and financials to ensure that the project is on track to meet project funding and budget.
  • Reviewed, managed all changes (PCRs) to the requirements through a formally defined scope change process.
  • Anticipated, tracked and resolved action items, issues, risks and scope changes, and escalated them when appropriate.

Environment: SharePoint, Office Suite, MS Projects, Visio, HP PPMC, Mind Map Manager, GIS, Intrepid, SAP, Documentum, Outlook, & WebEx.

Confidential, San Jose, CA

Senior Program Manager/Scrum Master

Responsibilities:

  • Worked with the SharePoint team to migrate SharePoint form 2010 to 2013.
  • Worked with the business to migrate the data to the recent servers.
  • Worked with Database team to resolve performance issue by adding additional storage to the Confidential systems.
  • Acted as a liaison between the business & the IT team to implement various ecommerce & web based projects using SharePoint, Dot net & VB script.
  • Collaborated with the process owner and project sponsor to understand the projects primary objectives.
  • Successfully delivered projects - people, process & technology capabilities that are on-time, on-budget with high customer satisfaction and quality execution
  • Ensured project plans have challenging schedules and budgets for each assigned project. Took responsibility for project deliverables.
  • Ensured the Project Management Office (PMO) and team members are informed of the progress. Provided a weekly project status report.
  • Worked as a Scrum Master in an Agile based environment where I conducted daily standup meetings, bi-weekly iteration meetings, Sprint Planning, Sprint Close and Sprint retrospective meetings with various teams & customers.
  • Ensured utilization of the approved project management methodology for consistency and alignment of activities. Drove the solution, the plan and the work.
  • Build relationships with process owners, project sponsors, architects, or other team members.

Environment: SharePoint, Office Suite, MS Projects, Java, JavaScript, RSS Feeds, HTML, Dot Net, Scout, MS Visio, Clarity, & PayPal.

Confidential, San Francisco, CA

Program Manager

Responsibilities:

  • Worked as a Program Manager on multiple projects simultaneously to deliver commitments on time, budget within agreed upon scope. Took ownership of maintenance queue requests and managing to the business priority and impact.
  • Managed all aspects of assigned tasks including content delivery and management of the following: requirements, risk, schedule, budget, available resources and quality. Managed all these tasks using Clarity, Stamp and clear quest.
  • Regularly communicated release status through reports, regular triage meetings and sponsors meetings as needed. Identified & communicated significant risks and issues early, with corresponding mitigation strategies to minimize impact to stakeholders using Clarity and emails.
  • Worked with business partners to execute revenue generating initiatives, while balancing associated risk within our technical development environments.
  • Provided direction and oversight of key deliverables: risk assessment escalation contact and queue capacity.
  • Took accountability for defining and maintaining a comprehensive work plan with clear objectives, roles/responsibilities, deliverables, activities, schedule, deadlines, and success criteria for measuring team effectiveness.
  • Facilitated communications with all stakeholders, including internal and external business and technology development and support teams using SharePoint.
  • Analyzed user requirements and developed software solutions. Worked with various teams included product management, UX/design teams, development, QA, program managers, directors & customers to achieve project success.
  • Managed the execution of training documentation along with process improvement opportunities to better support team efficiency. Shared all the documentation with different teams and business using SharePoint.
  • Conducted impact assessments and managed risks/issues to resolution, while ensuring communications to all impacted teams are clear and consistent.
  • Consistently ensured the focus of the teams is directed on accomplished tasks that are directly aligned to approved activities and critical path.

Environment: Office Suite, MS Projects, Documentum, Clarity, Stamp, SharePoint, java script, RSS Feeds, HTML

Confidential, San Jose, CA

Program Manager / Business Analyst

Responsibilities:

  • Co-ordinated with various Account Managers to onboard their sellers to Confidential Checkout.
  • Created and streamlined the Seller On boarding process.
  • Worked with the legal teams as well as the Confidential ’s merchants to manage their contracts.
  • Collected complete Nexus information regarding taxes from various Confidential ’s merchants and set them in Vertex.
  • Gathered requirements regarding Sales Tax from the sellers and created Business Requirements documents. Shared all the required documentation with the Stakeholders using SharePoint.
  • Worked on automating their Sales tax process.
  • Created test plans, test case templates and scheduled end to end migration of the sales tax system for each seller.
  • Involved in Requirements gathering for Merchant Integration.
  • Worked with the Production team, Sellers, Stakeholders, and Product Managers to release new listings through the program.
  • Created Functional requirements document for various sellers
  • Performed Risk Management in collaboration with the Program Manager and the technology team.
  • Created status reports and metrics to be presented to senior management using excel and power point.
  • Worked with the Tax Consultants to understand the sales tax issues and get resolutions.

Environment: Vertex, Office Suite, MS Projects, Documentum, SharePoint, HTML

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