Project Manager, Senior Lead Business Analyst Resume

SUMMARY:

Multifaceted project management career with a 12 - year record of leading healthcare software project development
Technically sophisticated project management professional with a solid history of directing enterprise health plan management system development projects.
Adept at employing agile and SDLC methodologies to lead cross-functional development teams in the delivery of health data web applications to over 10K active users.
Proficient in all project management activities including requirements elicitation, risk identification and estimation, task coordination, issue resolution, and performance assessment.
Skilled trainer and project leader highly effective at promoting continuous improvement and the development of a dynamic high-performance team.

CORE COMPETENCIES:

Full Life Cycle Project Management
Systems Launch / Implementation
Quality Assurance and Testing
Client Relationship Management
Communication and Leadership
Agile Methodologies Expertise
Project Planning & Organization
Issue Identification & Resolution
User and Support
Team Building

PROFESSIONAL EXPERIENCE:

Project Manager, Senior Lead Business Analyst

Confidential

Responsibilities:

Promoted from Senior Business Analyst to Project Manager to orchestrate the delivery of enterprise-wide solutions valued at more than $1.2M a year.
Employed a combination of agile and waterfall methods to direct the successful completion of six or more concurrent Health Plan Management System (HPMS) projects.
More than 10K active users, which encompass over 12.5K health care organizations, access the HPMS.
The Health Plan Management System facilitates legislated data collection and reporting activities, plan enrollment and compliance, and long-term strategic planning and program analysis for Medicare Advantage and Part D programs.
Additionally, the system serves as a data repository for downstream applications used in nationwide companies, al institutions, and government agencies.
Drove the capture of evolving stakeholders’ requirements using several techniques including focus groups, interface analysis, interviews, observations, and other approaches.
Bridged requirements understanding between business and development teams by translating business requirements into feature specification documents.
Managed the testing efforts for various projects including writing scripts, leading testing meetings, analyzing test results, and managing the testing results summaries.
Led stakeholder meetings, guided teams to alternative solutions, and provided regular project updates to the project sponsor and impacted departments.
Applied knowledge, skills, and tools to guarantee that project objectives were met. Common tools included project plans, business case documents, test scripts, and release schedules.
Formulated action plans to address risks that were identified during the evaluation of possible threats or obstacles to project completion. Categorized the severity and likelihood of each risk, collaborated with stakeholders to create options to mitigate impacts, and closely monitored the project.
Set team policies around timely issue identification and resolution including issue register use, stakeholder response SLAs, proper issue documentation, and defining escalation paths.
Built a formal change control process to modify project scope encompassing change requests, reviews, response documents with potential impacts, and the final decision and approvals.
Served as a key member of an enterprise group that identifies new market sectors and opportunities, drafts requests for information (RFIs), and provides proposals to senior management.
Steered decision-making on a team that evaluates vendor software to establish benchmarks for internal software development.
Secured project teams’ compliance with internal standards and policies, the Centers for Medicare & Medicaid Services (CMS) guidelines, and other federal regulations.
Guided and motivated direct reports to task completion, effective communication, standard operating procedure compliance, and goal attainment. Evaluated strengths and development needs and partnered with the employee to set clear goals and expectations.
Trained internal and external personnel on how to maximize the benefits of delivered applications.
Proactively coached and mentored junior analysts to pave advancement paths to senior analyst roles and other opportunities within the organization.

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