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Senior Project Manager Resume

SUMMARY:

  • A decisive, solution - oriented, and results-focused professional with 15+ years of experience in Business Management - utilizing program/project management methodologies based on Project Management Institute (PMI) framework and ITIL best practices.
  • A proven leader with outstanding talents in team building, efficient resource usage, development and maintenance of internal/external relationships, cost management, and solutions/service delivery.

TECHNICAL SKILLS:

  • Project Manager for multiple new software implementations, both vendor-based and internally developed software
  • Program and Project Management
  • PMI Methodologies
  • Agile and Waterfall Methodologies
  • ITIL Foundation Methodologies
  • Business Process Analysis
  • Change and Release Management
  • Network Operations Management
  • DevOps Management
  • Call Center Operations Management
  • Disaster Recovery Preparedness
  • Risk Management
  • MSP Experience
  • Amazon Web Services
  • Cyber Security Implementations
  • Software Testing

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

  • Managed numerous contract engagements for Etc Consulting clients
  • Engaged to manage the customer interactions of project activities. This effort includes facilitating requirements gathering, conducting status and deliverable review meetings, and executing project closures - as needed.
  • Interface with stakeholders to communicate status and set expectations.
  • Conduct presentations for various entities to facilitate understanding of project scope and deliverables.
  • Identify, implement, and manage various project delivery methodologies - i.e. Agile and Waterfall.
  • Obtain buy-in from business units through use of team meetings.
  • Act as primary liaison across business units.
  • Develop and respond to Requests for Proposal that result in contract renewals.
  • Gather requirements and constraints and obtain stakeholder approval and acceptance of new contracts to insure project charter and subsequent plans effectively meet stakeholder expectations.
  • Develop project scope, budgets, and schedules for multiple projects.
  • Identify, assess/analyze, evaluate, and develop plans to mitigate risks.
  • Lead project planning effort to identify team members, WBS and associated work packages.
  • Lead/manage cloud migrations

Confidential

Technical Project Manager (OSS/BSS Service Assurance Consultant)

  • A highly engaged member of a large Professional Services organization whose members are adept at consulting in numerous verticals. Applied Confidential and industry-specific methodologies to deliver a myriad of solutions.
  • Project Manager for multiple new software implementations, and closely monitored new process implementation. Implemented changes where necessary and reported significant work performance improvements to Senior Management.
  • Work with developers to set up code and configuration repositories (GitHub).
  • Worked with customers to insure they understood solutions and identified opportunities for improvement.
  • Responsible for all areas of SDLC (software development life cycle) from scope documents to development, through change control and project completion.
  • Established relationships with sponsors, stakeholders, and project team members to foster working relationships beneficial to the project life cycle.
  • Led stakeholder working sessions - included brainstorming and mind mapping - to obtain new ideas and outline alternative solutions.
  • Developed and executed focus group-based trial runs for optional processes effectively gathering stakeholder expectations.
  • Redefined operational procedures, thus increasing delivery efficiency and opportunities for new projects.
  • Develop risk management plans that outline, estimate impact, and outline response to risks.
  • Developed Operational/Business Support Systems/Services (OSS/BSS) client procedures to increase effectiveness of Network Operations organizations and improve customer satisfaction.
  • Managed software development team efforts from build through test and configuration.
  • Lead solution performance monitoring efforts to ensure customer satisfaction and decrease solution failure rates.
  • Conducted feature development work-sessions to facilitate understanding of customer requirements.
  • Tested next-generation call center tools - including Workforce Management, in/outbound calling, DMA, Configuration Manager, skill-based routing, and reporting to improve call center operations.
  • Implemented next-generation smart-metering software solutions to reduce the need for technician truck rolls.
  • Managed customer data migrations to multiple data centers
  • Tested post-migration cloud-based data access to insure responsiveness was in line with expectations.
  • Communicated status to stakeholders while fielding questions, addressing concerns, and processing suggestions in an effort to insure smooth integration of new solutions.
  • Developed and distributed implementation/integration documentation.

Confidential

Senior Project Manager

  • Managed various project teams working for private and public sector companies. Participated in Pre-Sales, Proof of Concept, and deployment of products. Identified numerous opportunities to provide additional professional services to customers.
  • Responsible for all areas of SDLC (software development life cycle) from scope documents to development, through change control and project completion.
  • Managed multiple projects for IT Service Management and ongoing programs for private and public sector clients.
  • Developed and implemented integrated software development and testing methodologies.
  • Managed software releases and release performance monitoring efforts.
  • Developed and implemented internal process for change order management.
  • Revived several large (>$100K) accounts while growing several others.
  • Researched processes and procedures for use in building project charter for various Fortune 500 customers.
  • Established and maintained relationships with stakeholders to ensure involvement in project lifecycle.
  • Gathered stakeholder requirements, assumptions, and risks to assist in building the project management plan.
  • Produce plans that outline and ranks risks, details responses to risks, and defines actions taken when risks are encountered.
  • Compiled and employed work performance reports.
  • Gathered and assessed change requests to determine potential impact prior to Change Control Board submission.

Confidential

Senior Manager, Network Operations Center

  • Managed a team of over 75 employees providing several levels of Operational Support. Managed NOC design and build-out including hiring of 30+ employees. Managed Sales teams, handled escalations, and managed maintenance activities. Drove growth by focusing on customer service, employee training, and teamwork.
  • Created and maintained employee staffing, personnel development plan, Operations product focus, and organization budgets.
  • Designed and developed processes and procedures for Network Operations and Service Delivery organizations. Directed proactive resolution analysis which resulted in a 99.999% uptime.
  • Improved customer support and network trouble resolution processes by promoting and implementing resource sharing, heightening awareness of network events and facilitating interdepartmental tasks.
  • Provided technical and strategic expertise in network and systems support aspects of customer service and network management to multiple integration teams.
  • Key contributor to technical strategy and technology roadmap planning as a representative of Service Delivery and Network Operations teams.
  • Provided requirements, scope, and direction to System Administrators developing network monitoring applications and tools.
  • Directed SDLC for architecture design and implementation, testing and maintenance.
  • Researched, developed, and participated in the analysis and resolution of network events.
  • Led the development of disaster recovery processes and procedures.
  • Oversaw day-to-day operations of multi-level network and system support organizations.

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