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Senior Manager - It Resume

Schaumburg, IL

SUMMARY:

  • A seasoned, resourceful and ambitious IT Professional with extensive information technology and business management experience, offering PMO Project Management expertise accrued across a broad range of technologies, demonstrating excellent problem solving and analytical skills.
  • Proven record of in leading teams through all phases of the project and software development lifecycle (SDLC) and overreaching organization objectives.
  • Specializes in the Waterfall, Agile project management methodologies.
  • Domain proficiency in Health Care, Insurance, Banking & Financial Services, Trading, Retail, Logistics, Automotive and California Court System.

TECHNICAL & PM COMPETENCIES:

PM Tools: MS Project Professional 2013, MS Office Suite, Visio, MS SharePoint, Prism, Project Web Access, Clarity

Languages: Java 1.7, C, C++

Web Technologies: J2EE 1.7, EJB 3.0, JSP 1.1, Servlets, JFC, SOA, HTML, JavaScript, AJAX, CSS

Working Knowledge: IVR, Struts 1.1, Hibernate, SOAP Web Services, MQ Series, Nuance Insights Reporting

Tools: Rational Rose, IBM RAD 6.0, Eclipse, Forte for Java, JIRA, HP QC, CA Agile Central/Rally, confluence, CI/CD, Kanban, CYARA, Jenkins, JUNIT, Wiremock, Dynatrace, Splunk, SONAR QUBE/LINT

Application Servers: IBM WAS 6.0, BEA WebLogic Server 10.3, JBoss, Apache Tomcat Server 7.0

Databases: Oracle 11i, MS SQL Server 7.0, IBM DB2 UDB, MS Access, Star SQL

Operating Systems: UNIX, Microsoft Windows 10

Configuration Management: GIT HUB, CodeHub, Clear Case, CVS, PVCS, Visual Source Safe

PROFESSIONAL EXPERIENCE:

Confidential, Schaumburg, IL

Senior Manager - IT

Responsibilities:

  • Recruited, onboarded, trained and developed a top performing team of engineers/developers with diverse core competencies; built team culture, processes and collaboration to improve capability and flexibility in new architectures, business cases and requirements. Developed best practices in development, change controls, RFPs, and testing partnering with global resources.
  • Allocated projects and responsibilities focused on skill components to support team development.
  • Guided turnaround of IVR solution focused on improving features, consolidated three IVRs into one standardized solution, data consolidation, infrastructure improvement and migrated the toll-free numbers into one.
  • Recreated product development roadmap, schedules and plans; assembled new technical resources and transformed team from Waterfall to Agile development methodology.
  • Eliminated 3rd-party development vendor delivering more than $2 million in annual cost savings.
  • Guided team to implement Payment Card Industry (PCI) compliance standards into IVR application.
  • Built infrastructure and applications to manage 50% more call volume, exceeding service and ROI goals:
  • Improved containment rate by more than 10% in first year.
  • Improved member authentication rates by 12% and pharmacy authentication rates by 19%.
  • Improved customer engagement/satisfaction (net promoter) scores achieving average of 87%+.
  • Led transition from Waterfall to Agile methodologies and created new governance framework and reporting dashboard structure. Implemented new tools, processes and standards to improve speed and accuracy of quality, testing and production support. Built task forces to optimize data management, tracking and application performance.
  • Instrumental in completing IVR application integration for mergers & acquisitions.

Confidential, Buffalo Grove, IL

Program Manager/Senior Project Manager

Responsibilities:

  • Led end-to-end software development and delivery projects from stakeholder alignment and business requirements through design, development, testing and deployment. Led technology upgrade projects, including Salesforce implementation/migration and Medicare/Medicaid application development meeting new federal regulations.
  • Program Manager, IVR Call Flow Enhancements & Medicare Part D software program to improve call center operations: Guided new application and feature development to optimize menu and system performance.
  • Oversaw HIPAA-compliant call recording; built platform and infrastructure.
  • Executed program for Enterprise Security & Vulnerability Remediation strategic business and IT initiative.

Confidential, Northbrook, IL

Senior Project Manager

Responsibilities:

  • Coordinated multiple IT application development projects, adhering to budget regulations of $1M to $6M.
  • Created/reviewed Third Party vendor SOWs, forecasting upcoming demand, managing hardware and equipment inventory.

Confidential, Lincolnshire, IL

Senior Project Manager

Responsibilities:

  • Devised time sensitive solutions to multiple project issues, including staffing shortages, tactical matters, scope creep, and divergent business and user needs, developing exemplary and successful client and customer relationships.
  • Handled the Vendor selection process for the development of the applications.
  • Managed the vendors, and global teams across India, Canada, USA.

Confidential, Northbrook, IL

Senior Project Manager

Responsibilities:

  • Manage project delivery teams comprised of analysts and developers across the full spectrum of the software solution life cycle for projects involving .NET, Java, J2EE, Business Intelligence, SAP Business Warehouse, Oracle, SQL Server and retail forecasting software. ed Management Appreciation for pioneering the Allstate Technology Organization's processes that includes solution design, phase gating, and operational readiness.
  • Spearheaded the Disaster Recovery (DR) Exercise plan, executing and tracking the application.
  • Prepared and inspected Sarbanes-Oxley Compliance (SOX) documents for projects including financial data.

Confidential, Chicago, IL

Program Manager

Responsibilities:

  • Managed and monitored the Core Trading application for the Northern Trust Bank - i.e. - Web Trade Services.
  • Planned and executed to success projects valued $2 millions in systems enhancements and transforming the mission critical system at Northern Trust Bank into J2EE/Web architecture with SOA.
  • Coordinated in providing SOA Services for integration extend business on the Internet.
  • Enhanced the SOA Architecture to an enterprise model. Proposed SOA governance model and repository to manage the SDLC and maturity. Played active roles in SOA working group.
  • Mentored and guided global cross functional team of 10 members in methodology and consulting excellence, fostering best practices.

Confidential, Santa Ana, CA

Technical/ Project -Consultant

Responsibilities:

  • Designed & Developed the Court Case Management System V4 using Java, J2EE, EJB 3.0, Servlets, Hibernate, TIBCO, Spring Framework, XML and Oracle.

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