Certified Scrum Master Resume

SUMMARY:

Drive project implementation of technology and process improvement initiatives to align with strategic goals

PROFESSIONAL EXPERIENCE:

Certified Scrum Master

Confidential

Led 5 Scrum teams delivering Salesforce and Pega workflow automation applications.
Conducted daily stand - up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum related meetings.
Ensured the team is practicing the core agile principles of collaboration, prioritization, team accountability, and visibility.
Tracked and communicated team velocity and sprint/release progress and other metrics across teams.

Citigroup

Project Manager

Led Institutional Clients Group Supplier Risk Management Restructure in response to an OCC MRA.
Assembled work groups with key Stakeholders and SMEs to build interaction models and implement Third Party Officer Structure across ICG Businesses. Benchmark current state, establish roadmap and provide regularly tracking of key measures.
Conducted Analysis across 14 ICG Businesses for initial implementation of the Third Party Officer role.
Produced Business Requirements for short-term tool enhancements in support of the newly defined role and workflows.
Led Supplier Risk Management Application through 40 software enhancements from requirements gathering, design, testing and implementation (i.e., CASP System Release 1 2012).
Developed business requirements to enhance the risk indicators within Citigroup Approved Supplier Program application to include TPISA, Anti-Money Laundering, Citigroup-branded Web Hosting, Sarbanes Oxley, and Contingency Plans.
Created Strategic Roadmap and provided program oversight for Citi Approved Supplier Program application to coordinate the release schedule, milestone tracking and interdependencies for 6 major releases, 8 system integrations and 12 monthly data changes.
Developed SharePoint Project sites to align Citigroup PMO governance for Operations & Technology project milestone tracking, artifacts, tools and testing metrics.

Project Manager

Confidential

Delivered 10 Sprints of custom software development with high quality and within budget
Managed $4M budget through headcount tracking and resource planning.
Established and maintained a strong working relationship with Financial Services clients.
Performed weekly status reporting to the client and PMO using program management tools.
Managed local Client Data Protection compliance and Business Continuity Plans
Establish quality measures and governance compliance

Project Manager

Bank of America

Developed program management tools to coordinate success metrics, goals, timelines and deliverables of 40 Operations initiatives.
Project implementation for new operating model impacting 300 associates in Mortgage Retail Fulfillment location . Implement DMAIC Controls to ensure process compliance.
Led project management efforts to move desktops and software for 2000 associates across 10 Centralized Mortgage Fulfillment with $300K budget; aligned server moves and VOIP phones .
Project Manager for 5 facilty expansions and new openings for approximately 250 FTE and 2 new server installations . Managed project resources, timeline and schedule.

Project Manager

Confidential

Product lifecycle management of the Confidential Labor Allocation Model for 1,200 North American retail locations.
Supported $40M decrease in labor budget by aligning operations into software updates in the labor database engine.
Re-engineered labor budget and forecasting process and software logic to integrate with Enterprise implementation of Workbrain scheduling, time and attendance and pay application.
Led web-based Daily Payroll Planner project from requirements to implementation impacting 5,000 North American users.
Increased productivity through value stream mapping to identify 120 work hours to reinvest within labor Operations.

Labor Forecasting and Optimization

Confidential

Managed volume and demand forecasting with 80% accuracy for Disney Parks and Downtown Disney.
Increased efficiency in workforce management for 6 work streams amounting to $250K annual savings.
Established workload change process to align operations, finance and labor department with new labor requirements.

TECHNICAL SKILLS

MS Project, MS Word, Excel, SharePoint, Visio, Access, Hyperion Essbase, Service Center, Quality Center, Remedy, HP PPM, TFS,