SUMMARY:

• Innovative project manager / scrum master skilled in vendor management and software implementation.
• Expert in managing multiple projects that contain cross - functional, multi-discipline teams and while supporting a wide variety of business areas at all levels. Self-motivated, hardworking professional who possesses a strong passion for communication, collaboration, continuous improvement, leading change and instigating growth.
• A strategic thinker with an excellent ability to set and translate corporate vision and objectives into solid plans of action.
• Aptitude to thrive in dynamic and fast paced environment while remaining practical, logical and focused.
• Have successfully project managed a wide range of software and business improvement projects where some were high risk, high priority, cross-functional, large, and highly complex.
• Project managed and coordinated with vendor to upgrade and customize Absence Management platform.
• Project managed and coordinated with vendor to replace CRM with new CRM SaaS platform that transformed the organizations key customer relationship processes into a single platform that improved internal processes, consolidated reporting and improved customer relationships. This included set up, data readiness and transfer, and organizational .
• Coordinated with vendor partner and global team on large multi year $12M+ program to implement the greenfield upgrade of PeopleSoft 9.1 HCM which included software implementation, software customization, data migrations, new hardware implementation and business process redesign efforts.
• Successfully project managed key efforts for the department and for key business departments (HR, Talent Acquisition & Compensation/Benefits), including but not limited to, Kenexa implementation, and PCI (PII) compliance.
• Successfully project managed the implementation of a new development platform (SharePoint) into the application department to support corporate business needs.
• Project managed and scrum master for complex project to upgrade custom Dental claims, billing and reporting systems to implement a new Dental product for the organization.
• Analyzed, designed and project managed effort to implement a data warehouse framework to improve the centralized reporting needs of the organization.
• Successfully project managed several complex, cross-functional projects that included a variety of IT disciplines and served many different business areas. Examples include updating custom order entry software, financial processing and reporting, streamline communications with EDI partner and incorporating new bank integration software.
• Managed over 20 projects through scope, analysis, design, deployment, testing and implementation ensuring company standards and PMI methodology was adhered to. Including complex sales, order fulfillment, vendor communications, international sales and delivery, EDI and warehouse projects.
• Analyzed, designed and project managed effort to implement robust resource and capacity management solution to manage departments capacity in SharePoint.
• Project manage and work with business subject matter experts to conduct business process engineering over key business processes (HR & accounting) and successfully implemented operational improvements resulting in reduced costs, improved sustainability and the strengthening of best practices.
• Analyzed the application architecture of the organization, determined plan for simplification; program/project managed related efforts to improve data integrity, provide cost reduction and improve application integration.
• Reviewed and updated the departments application development life cycle process including documentation templates, standards and best practices and improved software quality, team efficiency, cross team coordination and improved communication.
• Implemented and facilitated the strategic governance and change control process for the PeopleSoft Upgrade project and additional major efforts.
• Successfully project managed key efforts for the department and for key business departments, including but not limited to; Implement environment for the Call Center, release management enhancements, and disaster recovery planning.
• Experienced with various methodologies including Scrum, traditional waterfall, iterative and vendor driven and Kanban Agile .
• Built and maintained excellent relationships with client and team members
• Maintained effective verbal and written communication to keep all stakeholders informed and involved with the project
• Worked with clients to clearly identify and continuously managed project scope, requirements, dependencies, and deliverables
• Worked with teams to set deadlines, assign responsibilities, monitor progress, address escalations and risk, manage scope and nurture project to successful completion.
• Key Member of the cross-business area company initiative committee, IT Communications committee and the Project Management continuous improvement committee. .

PROFESSIONAL & SKILLS:

• Proficient with business applications and project management software; MS Word, MS PowerPoint, MS Excel, MS Visio, MS Project, MS SharePoint
• Leadership, Management and skills-based, including but not limited to:
• Management and leadership skills classes
• Business requirements management
• IT as a service organization
• Coaching
• Over 80 hours of in class for project management, including but not limited to:
• Agile Project Management (SCRUM )
• SAFe 4.0
• Project Leadership, Management and Communications.
• Managing Multiple Project, Deadlines and Objectives.
• Requirements Excellence.
• Vendor Management
• Resource Management
• Escalation Management
• Budget Management
• Risk Management
• Deployment Management
• Scrum / Waterfall / Kanban
• Custom Software Development
• Vendor / SaaS Software
• Data Warehouse
• Solutions Development
• Organizational Change
• Process Re-engineering
• Communications - All Levels
• Stakeholder Management
• Governance
• Large Organization Navigation

WORK HISTORY:

Confidential

Senior Project Manager

Confidential

Senior Project Manager

Confidential

Project Manager / Application Development Director

Confidential

Project Manager / Application Development Director

Confidential

IT Communications Manager

Confidential

Project Manager

Responsibilities:

• Project managed and scrum master for complex project to upgrade custom Dental claims, billing and reporting systems to implement a new Dental product for the organization.
• Analyzed, designed and project managed effort to implement a data warehouse framework to improve the centralized reporting needs of the organization.
• Successfully project managed several complex, cross-functional projects that included a variety of IT disciplines and served many different business areas. Examples include updating custom order entry software, financial processing and reporting, streamline communications with EDI partner and incorporating new bank integration software.
• Managed over 20 projects through scope, analysis, design, deployment, testing and implementation ensuring company standards and PMI methodology was adhered to. Including complex sales, order fulfillment, vendor communications, international sales and delivery, EDI and warehouse projects.
• Analyzed, designed and project managed effort to implement robust resource and capacity management solution to manage departments capacity in SharePoint.
• Project manage and work with business subject matter experts to conduct business process engineering over key business processes (HR & accounting) and successfully implemented operational improvements resulting in reduced costs, improved sustainability and the strengthening of best practices.
• Analyzed the application architecture of the organization, determined plan for simplification; program/project managed related efforts to improve data integrity, provide cost reduction and improve application integration.
• Reviewed and updated the departments application development life cycle process including documentation templates, standards and best practices and improved software quality, team efficiency, cross team coordination and improved communication.
• Implemented and facilitated the strategic governance and change control process for the PeopleSoft Upgrade project and additional major efforts.
• Successfully project managed key efforts for the department and for key business departments, including but not limited to; Implement environment for the Call Center, release management enhancements, and disaster recovery planning.
• Experienced with various methodologies including Scrum, traditional waterfall, iterative and vendor driven and Kanban Agile .
• Built and maintained excellent relationships with client and team members
• Maintained effective verbal and written communication to keep all stakeholders informed and involved with the project
• Worked with clients to clearly identify and continuously managed project scope, requirements, dependencies, and deliverables