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Senior Program Manager Resume

Washington, DC

SUMMARY:

Exceptional Program Manager with extensive experience supporting International Development Projects and Initiatives. Passionate about client service, I have a demonstrated history of creative problem solving, and successful management of programs through the program lifecycle using PMI methodologies.

SKILL:

  • Excellent oral and written communication
  • Risk & Issue Management
  • Stakeholder Management
  • Staffing and Resource Management
  • Budgeting
  • Agile and Waterfall Methodologies
  • Advanced knowledge of Microsoft Project, Share Point, Microsoft Office, PeopleSoft software, financial databases, scheduling programs, social networking, and sites
  • Bilingual, English and Amharic, oral and written

EXPERIENCE:

Senior Program Manager

Confidential, Washington, DC

Responsibilities:

  • Manage a portfolio of assignments with budgets ranging from $3M - 5M focusing on cross-cutting health issues such as gender, health systems strengthening, and science and technology
  • Facilitate the start-up and implementation of approximately 20-25 assignments, more than 50 consultants’ contracts, Purchase Orders (POs) and subcontracts per year, providing acquisition planning, contract negotiations, cost and price analysis and development, and contract administration
  • Conduct thorough research and provide analytical solutions to sophisticated procurement challenges, provide interpretation and guidelines on the application of the Federal Acquisition Regulations (FAR), and Confidential ’s contracting regulations, policies, requirements and procedures
  • Successfully managed various high-profile health program assessments, including:
  • Customer Satisfaction Assessment of the Global Health Supply Chain Program
  • Capacity Assessment of Confidential Control Program in Performing Indoor Residual Spraying Activities in Benin
  • Increase non-curriculum readership in Zambia and encourage parent/guardian/child interaction from an early age
  • Promote sharing of cultural traditions between generations and explore important life lessons
  • Encourages a sense of imagination and better communication skills
  • Serve as the senior liaison between Confidential Missions and Confidential HQ Clients and Confidential Pro prime contractor and Subcontractor HQs to determine best practices and resolve complex issues
  • Supervise, mentor, and train Program Assistants, Associate Program Managers, and Program Managers as needed

Program Manager

Confidential, Washington, DC

Responsibilities:

  • Responsible for management of the entire project lifecycle from project definition through implementation and closeout
  • Provided quality control and oversight for select contract deliverables including preparation and production of assignment report content.
  • Coordinated with the country program leadership to ensure programs are properly resourced and operationally sound
  • Ensured compliance with US Federal government, local governments, and implementing partners specific policies, rules and regulations
  • Ensured necessary Confidential approvals are obtained in a timely manner by preparing official letters to Confidential Contracting Officers and Contracting Officer Representatives, on behalf of the Project Director and/or corporate entities, following up, and providing additional justification
  • Delivered projects on time, at/under budget and within scope

Associate Program Manager

Confidential, Washington, DC

Responsibilities:

  • Managed the assignment-planning process, which includes refining scope of works
  • Ensured client projects are appropriately staffed by rapidly recruiting short- and medium-term consultants while working to ensure all client's needs are met
  • Drafted consultant agreements, subcontracts, contract modifications and purchase orders
  • Arranged logistic support for Confidential technical experts, consultants and evaluation teams in both the US and overseas
  • Worked with Confidential Pro consultants to ensure completion of financial forms and other paperwork, including initial review of consultant forms and invoices, ensuring compliance with FAR and DoS regulations
  • Maintained routine communications with consultants and clients to ensure consultants are supported throughout the course of the assignments and the client is aware of progress as well as obstacles to ensure smooth assignment implementation
  • Ensured all deliverables are submitted on time and meet Confidential branding and marketing requirements
  • Supported timely and orderly assignment-related closeout, including ensuring satisfactory completion of activity

Program Assistant

Confidential, Washington, DC

Responsibilities:

  • Assisted in research for the evaluations such as Confidential ’s Maternal and Child Survival Program (MCSP)
  • Tracked and managed inventory including IT equipment
  • Worked as part of evaluation teams to develop, collect, and analyze surveys
  • Submitted project reports to Development Experience Clearinghouse and manage a tracking spreadsheet for report submissions
  • Drafted consultant agreements and country clearance travel requests
  • Assisted with securing travel arrangements, Medex insurance, and visas for traveling consultants
  • Conducted employment history verifications and checks
  • Coordinated logistics for assignments based in over 20 countries
  • Administered recruitment database and software (Salesforce)
  • Coordinated and supported meetings held in project space

Administrative Assistant

Confidential, Washington, DC

Responsibilities:

  • Provided administrative and workflow management support
  • Performed account-specific research and data analysis to prepare business development, strategic alliance engagement, public relations, and revenue building reports for organizational leadership.
  • Provided communications and engagement support, including branding, email messaging, sending invitations, managing /RSVPs, and agenda and program development
  • Assisted with the overflow work for other departments, including word processing, data entry, proposal production, and research tasks
  • Supported organizational staff, executives, clients, vendors and visitors daily with routine office support
  • Planned and coordinated events
  • Provided support on accounting and financial system and reports
  • Contributed to personnel recruitment and management

Customer Service Supervisor

Confidential, Columbia, MD

Responsibilities:

  • Supervised cashier team of over 50 people, including assisting in managing labor scheduling, budgeting, and organizing and development activities to maximize team's potential.
  • Provided administrative and operational support including supply inventory management, utilizing Pragma Systems to record sales figures and performing analysis and forecasting, reconciling monthly cash flow, and maintaining sale transactions files
  • Assisted in overseeing customer flow and guaranteeing satisfaction, including ensuring that customer waiting time is within established regional limits, and addressing customer questions, complaints and issues
  • Contributed to the recruitment, hiring and on-boarding of new employees, including performing candidate screenings and position matching, and participating in panel interviews and new employee
  • Supported national, regional, and local store programs by organizing fundraising programs held in-store for charities such as Whole Planet Foundation, Whole Kids Foundation, and Nickel for Nonprofits

Case Management Intern

Confidential, Baltimore, MD

Responsibilities:

  • Provided initial services to newly arrived refugees, including ensuring clients are provided housing, money and clothes upon arrival, as well as reviewing paperwork and registering them for social security and permanent residency cards
  • Facilitated the process for refugees to obtain medical screenings, including accompanying them to screening visits at Johns Hopkins Hospital and serving as a liaison between them and healthcare providers
  • Provided key social adjustment services and resources, including counseling and crisis/emergency intervention, employment assistance, working with school counselors on meeting student needs, and other services designed to help newly arrived individuals and families assimilate and become self-sufficient in their new home in the U.S.

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