SUMMARY:

• Successful project leader bringing proven experience in delivering projects on time and under budget, meeting milestones, and communicating effectively.
• PMP Certified
• Requirements Gathering
• Vendor Management
• Client Relationships

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager, Washington, DC

Responsibilities:

• Supervise and lead project staff to oversee the impacts and independencies between programs and working to ensure initiatives meet the goals and objectives of the executive leadership team.
• Provide both verbal and written communications regarding project status, risks, and issues.
• Implement and provide guidance related to PMO processes and policies.
• Work with other department leaders to define, prioritize, and develop projects and programs.
• Manage projects through SDLC according to the PMO standards.
• Define project management processes, including those related to requirements management, change control, and user acceptance testing.
• Assist with reengineering the vendor selection process to shorten the turnaround time for selection.

Confidential

Sr. Project Manager, Washington, DC

Responsibilities:

• Managed Confidential Data Strategy project within the Office of the Chief Technology Officer.
• Developed and maintain Confidential and project schedules using MS Project.
• Prepared and maintained executive - level project briefings.
• Developed and maintained risk and issue lists.
• Created and tracked action item lists.
• Presented weekly project status report to client.
• Led project status and leadership meetings.
• Led weekly project team meetings.
• Traveled to offsite client meetings.
• Submitted weekly project status to Contracting Officer Representative.
• Developed and maintained project SharePoint site to store and archive project documents.
• Maintained stakeholder relationships through face-to-face meetings and email.

Confidential

Project Manager, Washington, DC

Responsibilities:

• Developed and maintain Confidential and project schedules using MS Project.
• Prepared and maintain executive-level project briefings.
• Developed and maintain project risk/issue registers and provide analysis to client.
• Assisted in the creation of project artifacts to include, policy, process and standard operating procedures.
• Developed, maintained and used project repositories using MS SharePoint and VA Pulse.
• Developed stakeholder relationships and provide direct support to Government project managers and staff.
• Communicated with clients through a variety of formats and mediums to help them understand the impact of policy and sector developments and recommend business strategies in response.
• Researched and analyzed healthcare business issues, legislation, regulation, and other content using a variety of media.
• Developed project status reports and delivering to stakeholders.
• Coached and managed project analysts and management analysts.

Confidential

Project Manager, Philadelphia, PA

Responsibilities:

• Developed and updated project documents to include budgets, forecasts, and project plans, issues, and lessons learned documents.
• Managed multiple projects simultaneously and facilitates project meetings to obtain report development status.
• Conducted requirements gathering sessions with functional teams and develops process and procedure documents.
• Documented and implemented process and procedures for report creation and application management.
• Monitored the implementation of the project schedule and operating controls to ensure it is based on accurate and objective information, performance, and able to implement recovery actions.
• Collaborated and aligned between the Business, Application Teams, Quality Assurance Managers, and Implementation Project Managers to manage overall release plans.
• Oversaw and facilitated the Business Intelligence Project Steering committee on the approval of new business projects.
• Provided budget estimates using Projects and Portfolio Management (PPM) Optics Clarity based on cost-benefit analysis and statement of work documentation for state contracts.
• Conducted project budget review to assess resource allocations.
• Scheduled meetings, drafts meeting agendas, meeting minutes, and action items and maintain project files and records.
• Directed report development work request tickets using Numara (Footprints) system.
• Provided risk management and issue resolution protocol.
• Managed projects within the Business Intelligence portfolio, Project Management Office (PMO)

Confidential

Project Manager, Philadelphia, PA

Responsibilities:

• Drafted project plans, monitored project status, maintained project issues and risk logs, and assisted the Senior IT Project Manager in facilitating project status meetings.
• Developed and maintained Microsoft Project based schedules and worked with clients for optimal client experience.
• Collaborated with the testing teams to resolve defects, problems, and deficiencies with the project.
• Interfaced with vendors to provide project status and projections.
• Identified project risk and provided issue resolution.
• Tracked budget and resource allocation via Optics Clarity System.
• Applied analytical and evaluation methods and techniques to assess project development or execution.
• Improved operation effectiveness and efficiency and employed project management principals and techniques and in-depth fact finding and investigative methodologies.
• Communicated project status, schedule, and led meetings to convey data to program directors, testing teams, and vendors.

Confidential

Sr. Project Analyst, Philadelphia, PA

Responsibilities:

• Tracked Medicare Broker Sales using Microsoft Excel and drafted process and procedure documents.
• Developed project plans using Microsoft Project and drafted, standardized, and archived policy documents via Microsoft SharePoint.
• Identified project risk, documented action items, and tracked from inception to completion.
• Provided support to the Medicare Broker Sales Director including designing agendas, recording meeting minutes, file maintenance, appointment scheduling, and contractor /coaching.
• Produced Medicare Brokers Sales reports and monitored Field Marketing Organization (FMO) Service Level Agreements and ensured adherence to the terms and conditions.
• Spearheaded brainstorming sessions with Medicare Broker Sales teams.
• Led project teams to produce an organization handbook to be used during the 2015 Medicare Annual Enrollment Period.

Confidential

Project Manager, Washington, DC

Responsibilities:

• Exceeded performance standards and served as a lead in development, launch, and execution of the 2010 and 2011 VHA Innovation Competitions.
• Increased internal efficiencies and reduces administrative costs by integrating office procedure automation.
• Assisted over 6,000 competition website users in troubleshooting and to responding to program questions stemming from the competition idea management tool.
• Drafted business requirements for New Service Requests (NSR) submissions as a member of the Health Data Systems Portfolio in the Enterprise Systems Management office at VHA.
• Developed MS Project-based project plans and defined project goals and objectives, tasks, risks, and timelines for completion.
• Implemented the project schedule and monitored the operating controls to ensure accurate, objective information on performance and the mechanisms to implement recovery actions.
• Performed cost-benefit analysis to determine the feasibility of applications-development investments.
• Collected extensive cost and operational impact data and analyzed the advantages and disadvantages of the proposed plan.
• Evaluated and improved projects, processes, services for effectiveness and efficiency.
• Monitored technical IT dollar acquisitions contracts for the Veterans Health Affairs Innovation Program.
• Oversaw and controlled contracts to closeout and applied analytical and evaluative methodologies to assess program and project development or execution.
• Improved organizational effectiveness and efficiency and employed strategic planning, project management principals and techniques, fact-finding and investigative techniques to drive optimal results.
• Managed the VHA Innovation Program customer requirements and supervised technical support interns.
• Managed projects within the VHA Innovation Project Management Office (PMO).

Confidential

Project Manager, Washington, DC

Responsibilities:

• Extracted data from over 400 health plans and increased the number of plans using Confidential data collection tools to submit Health Effectiveness Data Information Set ( Confidential ) data from .
• Developed a deployment strategy for the web-based data submission tool and held sessions for over 300 users.
• Implemented the new Confidential Data Collection System and trained over 300 users within the initial 12 months.
• Led Confidential data analysis and data processing efforts and provided technical and account management services.
• Managed and trained 3 Data Reporting Analysts effectively in analytical techniques and tools to evaluate data sets.
• Developed simple and complex network and website designs and created recommendations and proposals.
• Designed project plans and schedules using Microsoft Project, defined project goals and objectives, identified tasks, risks, and timelines for the completion of the Data Submission Tool and the Healthcare Organization Questionnaire.
• Oversaw the Healthcare Data Review Team to analyze the Medicaid data for the Centers for Medicare and Medicaid Services (CMS) and the State Child Insurance Plan (SCHIP) data extracts.
• Drafted review report and made recommendations to the leadership team based on review findings.
• Prepared written narrative and quantitative reporting, analyses, policies, procedures, and recommendations used by senior management for decision-making.
• Integrated Microsoft Office including Microsoft Word, Excel, PowerPoint, and Outlook applications.
• Formulated, presented and executed the annual program budgets and performed cost-benefit analysis and statement of work documentation for state and federal contracts.
• Facilitated media and press relations by providing information on enhancements and changes to the Confidential Data Collection Tools and systems to high level internal and external customers
• Created press releases and conducted interviews on behalf of the Chief Information Officer and the Director of IT.
• Evaluated data collection tools and logged program change and update issues and analyzed customer workflow process.
• Transitioned the Data Submission Tool from a Microsoft Excel based program to a fully functional web-based program.
• Provided technical customer support to Confidential employees on systems hardware and new software installations.
• Ensured accuracy and integrity of health organization data through extensive interaction with internal and external customers for development of requirements and management of data collection projects