SUMMARY:

• Dynamic and decisive professional equipped with more than 30 years of management and consulting leadership
• Creative problem solver and innovator experienced in process re - engineering, targeting technology to improve service delivery, processing efficiency, revenue generation, and ongoing expense reduction

EXPERIENCE:

Confidential, New York, NY

Scrum Master and Program Manager

Responsibilities:

• Managed $1.5 million firmwide transformation to an Agile DevOps model within a SAFe framework
• Chief Scrum Master advising 5 cross-functional scrum teams with a backlog of 120+ user stories each
• Led the development of all materials and plans
• Managed of 800 users in fundamentals, 150 Scrum Masters, 100 Product Owners, and 20 Coaches
• Led the formation and management of a 30-member Community of Excellence to advise the program

Confidential, Detroit, MI

Scrum Master

Responsibilities:

• Scrum Master of $3 million budget and team of 6 to design a risk management platform using Archer
• Scope included risk management, business continuity planning, and vendor management departments

Confidential

Program Manager

Responsibilities:

• Managed $5 million budget and team of 57 across 9 projects in consolidation of 2 Confidential Montreal offices
• Program saved $2 million in year 1 and a projected $5 million per year in years 2 to 5
• 400+ services moved to d Confidential centers in Montreal, Toronto, and Dallas to support maintenance and redundancy
• Program consisted of: LAN refresh (team of 9), network refresh (team of 11), server consolidation (team of 7), backup and storage consolidation (team of 5), implementation of 2 internal cloud-based telephone systems (team of 5, reducing telephone costs by $840,000 a year), relocation of Fujitsu’s Canadian call center (60 reps managing over 20 clients with a team of 5), build of retail R&D network supporting 6 $1 million+ clients (team of 7), upgrade of corporate VPN infrastructure to NetScaler (team of 5), optimization of Microsoft Exchange and desktop encryption upgrade for 1000+ users (team of 3)

Confidential

Senior Project Manager

Responsibilities:

• Managed budgets of $250,000 to $2 million with team of 4 through all phases of SDLC for projects, including:
• Upgrade of Windows Explorer and Windows 7 for 600+ users
• Consolidation of smaller office relocations
• Internalized third-party contracts leading to savings of $1 million in year 1 and $1.5 million ongoing
• Managed internal transitions of active directory, access management, and security streams
• Sold conversion of 2 third-party services to Fujitsu, leading to $750,000 in revenue over the next 2 years

Confidential, New York, NY

Senior Project Manager

Responsibilities:

• Led the infrastructure upgrade with a $2.5 million budget and a cross-geographical team of 8 engineers
• Converted hardware, storage, and networking for an upgrade to Oracle ERP R12 and for related development upgrades to Endeca, MDM, OID/OAM, SOA, Hyperion, Tableau BI, and internal/external access portals

Confidential

Scrum Master

Responsibilities:

• Managed a scrum team of 5 with a $350,000 budget
• Implemented D Confidential Power and Mobius infrastructure upgrades to provide high availability and allow for the 65% increased growth expected from implementation of the Affordable Care Act

Confidential, Providence, RI

Program Manager

Responsibilities:

• Managed the outsourcing of the Confidential infrastructure to Confidential Managed Services with a budget of $8 million, revenue of $15 million over 5 years, and a cross-geographical team of 60
• Converted 10,000 user workstations to a cloud environment, reducing client support costs by 82%
• Discovered the usage of 350+ applications, remediated and tested 300+ applications, converted all user d Confidential, and managed the of and communications with all users

Confidential, New York, NY

Program Manager

Responsibilities:

• Merged the physical labs and processes of 2 legacy performance testing teams of 12 and 18 team members, respectively, resulting in a $1 million annual savings
• Managed the creation of 8 standardized tests with 22 types of measurement and performance metrics
• Led 23 performance testing engagements

Confidential, Jersey City, NJ

Senior Project Manager

Responsibilities:

• Managed a $350,000 budget and a cross-geographical team of 5 in the position and security master, core messaging, and account management system implementations for an Confidential accounting system
• Managed smaller projects, including new DTCC affirmation and trade netting systems

Confidential, Jersey City, NJ

Senior Project Manager

Responsibilities:

• Implemented processes for the continuous flow of defect corrections, system enhancements, maintenance, and compliance requests for 18 major clients with a combined revenue of $6.5 million
• Improved productivity 27% and decreased the defect rate by 32%, utilizing a combination of improved QA practices, resource planning tools, procedural enhancements, and environmental changes
• Managed teams of 3 to 6 in customization and implementation of SaaS-based trading systems
• Developed statements of work, budgets, specifications, project plans, and end-user documentation

Confidential, New York, NY

Assistant Director of Operations

Responsibilities:

• Liaised with senior operations managers to ensure timely and accurate completion of process automation
• Managed cashiering operations staff of 50+, including receive and deliver, government clearance foreign securities clearance, transfers, and reorganization
• Managed firm administration team of 30+, including PMO, client conversion teams, operations finance, stock record, bank reconciliation, correspondent billing, desktop maintenance, mail, purchasing, fulfillment, business continuity planning, facilities, premises security, records retention, and vendor management
• Implemented hot and cold business continuity sites