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Project Manager Resume

Washington, DC

PROFILE SUMMARY:

More than twenty years of experience as a Project Manager, Business Process Engineering, Business Analyst, System Administrator, Counterterrorism Intelligence, and Criminal Analyst supporting federal government agencies, and other community players. Leader and trainer with extensive operational business and intelligence experience coupled with outstanding management, analytical, and technical acumen.

COMPETENCY PORTFOLIO:

  • Business Process Engineering
  • Agile and Waterfall Methodologies
  • Lean/Six Sigma
  • Project Management Professional (PMP)
  • Data Modeling/Requirements Gathering
  • Human Resources
  • Use Case/Sequel Diagrams
  • Background Investigations

CAREER EXPERIENCE:

Confidential, Washington, DC

Project Manager

Responsibilities:

  • Managing agile and waterfall project implementing a new Cloud - based Human Resources System for Confidential wide.

Project Manager

Confidential

Responsibilities:

  • Assembles teams of systems analysts, software engineers, Change Management, and CAT teams to execute software implementations.
  • Work with product owners and development teams to organize and prioritize application configurations and deployment.
  • Collaborates with Business and technical stakeholders to drive Requirements creation and prioritization.
  • Logically divides implementation work into manageable and prioritized Bodies of Work.
  • Collaborates with Schedulers to develop a Release based project schedule to drive and track milestones progression.
  • Delivers features within the HERO Profile to include the Position History and Talent Management functionality updates.
  • Collaborates with Change Management and Communications functional teams to establish project milestones.

Business Process Engineer

Confidential

Responsibilities:

  • Business Process Lead for Human Resources the development of the Learning Management System (LMS) and Compensation modules that will be a sole source of daily business process for over 200k Postal employees in an agile capacity.
  • Business Process Lead that manages the Learning Management System, Compensation and Performance modules in an agile capacity.
  • Backup for heading daily scrum meetings capturing any impediments, task status, and providing any updates to project plan.
  • Conducts research to understand emerging trends human resources management, including Learning and Compensation, and HRIS, in order to recommend best practices for function or process.
  • Design, write and develop instructional Learning Management System materials for Stakeholders and Employees.
  • Create high level PowerPoint Learning Management System presentations for Confidential and Stakeholder meetings.
  • Deliver and demos to employees on various system functionality within the new Learning Management System formal or via Webex.
  • Leads the coordination of the design and content development of new information technology and reengineering of existing processes; collaborates with all stakeholders including HR, IT, IT security, payroll, and finance to ensure smooth integration of new systems.
  • Serves as an authority on the technical aspects of the business process reengineering functional area, conducts fit-gap analyses, and escalates risks to the appropriate point-of-contact in the PMO.
  • Works in coordination with the Change Management team on tasks relating to the Change Management plan and Roadmaps.
  • Facilitates process improvement sessions and serves as a primary thought leader in the development of business solutions with internal stakeholders.
  • Writes technical documents and directs the development of process flows, guidelines, and activities using process related tools.
  • Documents processes to aid stakeholders with improvements to existing plans, processes, identification of decision points, and work procedures.
  • Leverages opportunities for process improvements by identifying current manual processes, and proposes automated solutions supported by modifying existing or implementing new technology, systems, or processes.
  • Uses quality improvement methodologies such as DMAIC or DMADV to aid process design; utilizes operations management, research, and lean six sigma methodologies to support process improvements.
  • Provides guidance and oversight to others on a team basis, including assigning tasks, reviewing work for completeness and monitoring performance; gathers and analyzes data and information to draw conclusions and recommendations on industrial engineering projects.
  • Serves as a Human Resources Liaison by providing Human Resources support for government civilian personnel; updates senior staff members on and coordinating civilian actions; prepares forms related to recruitment, promotion and reassignment of civilian personnel; updates and refreshes Postal employees of agency policies and procedures.
  • Serves as a System Administrator by adding, removing, or updating user account information, and resetting passwords , etc.
  • Coordinates with customers to establish and validate business requirements and obtains approval for their implementation and translates the business requirements into a solution design.

Confidential, Washington, DC

SharePoint Developer/Business Analyst

Responsibilities:

  • Oversaw administration of SharePoint 2010 and 2013 environments including site collections and overall farm management, serve as site collection administrator and manage metadata and permissions across all sites.
  • Documented requirements, and implemented functionality for SharePoint intranet sites.
  • Built custom sites and subsites as requested.
  • Managed SharePoint user accounts, groups and permissions, including managing access to sites, pages, and lists/libraries.
  • Created, configured and maintained SharePoint lists, libraries, wiki pages, web parts, sites and subsites.
  • Managed incoming SharePoint requests and communicate with end-users directly to resolve them.
  • Acted as the SharePoint help desk by resolving issues and satisfy special request as they occur.
  • Worked with the team and participate in all stages of SharePoint solutions development from initial concept, design, development, testing and implementation.

Confidential, Alexandria, VA

Sr. Business Systems Analyst

Responsibilities:

  • Applied all information technology principles, concepts, methods, standards and practices (Software Development Life Cycle (SDLC), Configuration management framework, ITIL Framework, Agile Methodologies, Security Awareness, Documentation life cycle, Requirements analysis, IT infrastructure) to the requirements management process.
  • Used Confluence in an agile capacity to capture requirements and to manage calendars.
  • Built SharePoint sites and sub sites which included workflows and dashboards.
  • Made recommendations regarding SharePoint to Stakeholders and advised which application would work best for different divisions.
  • Managed systems development, implementation and risk via the use of Software Development Lifecycle (SDLC).
  • Analyzed software and/or hardware problems and provided recommendations for custom off the shelf (COTS) solutions and justification white papers in accordance to vendor management and Patent and Trademark Office Acquisition Guidelines (PTAG).
  • Object Oriented Analysis and Design using Unified Modeling Language (UML), Rational Unified Process (RUP), Agile, Waterfall, Requisite Pro, and MS Visio.
  • Defined and documented customer business functions and processes
  • Designed new computer programs by analyzing requirements; constructed workflow charts and diagrams; studied system capabilities; writing specifications.
  • Prepared technical reports by collecting, analyzing, and summarized information and trends.
  • Consulted with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
  • Acted as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of systems to ensure optimal operational performance.
  • Improved systems by studying current practices; designing modifications.
  • Contributed to team effort by accomplishing related results as needed.

Confidential, Fairfax, VA

Sr. Business Systems Analyst

Responsibilities:

  • Validated implemented systems and processes to ensure functional needs and business performance .
  • Led Scrum and daily Stand-Up meetings.
  • Ensured every functionality designed and/or re-engineered was Section 508 Compliant.
  • Collaborated with Team Lead, Managers and Confidential to initiate software improvements and reengineering.
  • Attended Scrum meetings daily with combined teams and Project Managers.
  • Collaborated with members of the test team to create user stories and write test cases.
  • Collaborated with members of the test team and Project Management Office (PMO) to identify and correct defects in product architecture.
  • Communicated with product analyst in creating acceptance tests as part of the requirements.
  • Collaborated with the development team daily on application development and application enhancements.
  • Conducted weekly presentations to show deliverable progress for three week sprints and sprint conclusion.
  • Developed Use Cases for User/Requirement Stories.
  • Developed software mockups via Balsamiq.
  • Developed Use Case/Sequel diagrams and business process flows via MS Visio in UML format.
  • Collected and analyzed business requirements, epics, and stories in accordance with client’s business needs.
  • Led in devising System Development Document (SDD) and System Requirements Document (SRD).

Confidential, Washington, DC

Sr. Business Analyst

Responsibilities:

  • Led performance in IT solutions and business requirements analysis.
  • Gathered requirements and prepared business requirement documents (BRD).
  • Identified and assisted with implementation of business/IT solutions using PeopleSoft and SharePoint Remedy applications.
  • Gathered and defined business application requirements, and wrote effective and detailed business and system design requirements.
  • Translated business needs into specifications/requirements for the applications development staff to create technical designs and programming specifications.
  • Analyzed customer information; transformed information into specifications for applications developers.
  • Coordinated with high level Executives, Managers and clients to assess business needs and issues.
  • Logged development bugs/requirements and change requests resulting from ad-hoc testing.

Confidential, Fairfax, VA

Sr. Business Analyst

Responsibilities:

  • Ensured functionality was Section 508 Compliance.
  • Created requirement documents for the development team, presented requirements to client departments, and ensured reports were developed in a timely and accurate manner.
  • Played role in Unit Testing and Systems Integration Testing during upgrading of PeopleSoft.
  • Designed, documented, configured, and deployed SharePoint intranet solution for corporate documents, client management, issue management, and task management.

Confidential, Fairfax, VA

Background Investigator

Responsibilities:

  • Conducted background investigations for the purposes of employment suitability and security clearance determinations for the Office of Personnel Management (OPM).
  • Conducted face to face interviews with subjects.
  • Perform record searches at local law enforcement agencies, courthouses and mental health, financial and al institutions relative to the subject of the investigation.
  • Compiled all information gathered, and submitted a clear and concise report within a strict timeline.

Confidential, Washington, DC

Sr. Criminal and Counter Terrorism Analyst, Lead

Responsibilities:

  • Supported the Violent Crimes Division with cases pertaining to terrorist threats, financial crimes, cybercrimes, immigration violations, homicides, rapes, and threats.
  • A certified Confidential trainer that provided formal and informal to employees and interns that was assigned to the “Community Shield” project that I managed.
  • Used Confidential as a source for investigations by entering and retrieving information such as driver’s history, vehicle registration, criminal history, stolen property etc.
  • Used applications and open source applications such as NLETS, TEXT, Lexus Nexis, Confidential, Accurint, ChoicePoint, and Dun and Bradstreet etc. for investigations and reports.
  • Worked closely with the fingerprint technician by obtaining fingerprint print outs of criminals and suspected criminals in the national database, that was used in investigations in coordination with International and Domestic Law Enforcement.
  • Maintained accountability for counterterrorism intelligence related research/analysis and refinement of a one of a kind criminal/counter terrorism database for Confidential and the Department of Justice
  • Investigated and drafted reports pertaining to money laundering, and reported findings to law enforcement agencies within the U.S. and abroad (Department of Justice - Confidential ).
  • Contributed to a multidiscipline operations project focusing on the specific actions and identification of suspected terrorist and associates through the exploitation of their “personal litter” and communications devices.
  • Managed Confidential ’s “Community Shield” project by issuing Green Notices to provide warnings to law enforcement on transnational gang members and gang terrorists in coordination with U.S. Immigration and Customs Enforcement.
  • Performed open-source searches and extractions; compiled criminal investigative information on persons, property, or activities for the Investigative Divisions including Violent Crimes, Financial Fraud, Alien/Fugitive, Counterterrorism, Drug, State Liaison, and Confidential Operations and Command Center.
  • Devised a modified method of analyzing findings by cross-referencing telephone numbers in the Confidential Case Tracking System to discover links between captured terrorists and insurgents.
  • Conducted comprehensive criminal investigations involving sensitive and delicate matters and issues; investigated problems in the shortest possible timeframe.

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