Agile Coach/business Process Engineer Resume
Chantilly, VA
SUMMARY:
40 years of experience encompassing Enterprise Portfolio and Contract and Financial management, Operational, Data Warehousing and Business Intelligence, Applications Development, Process Engineering and Procurement support for Governmental and Commercial business sectors
TECHNICAL SKILLS:
Oracle Software & Tools: Oracle Financials; Oracle Manufacturing; Oracle RDBMS (data research); Oracle ERP/Manufacturing; Procurement and Purchasing; Order Entry; AP, AR, Project Accounting;
Databases: MSSQL; SQL Server; TFS; JIRA; Test Director; Project Management; CMMI certification; 508 compliance; Business Process Engineering and Improvement; SDLC; Hybrid; Agile; RAD; Technical and Business Writing; BI Tools design and development; Health Insurance; Financials; Inventory Mgmt.; Lockbox, Pharmaceutical data warehousing and reporting; General Ledger; Human Resources; Materials Management; Mapping and Logistics support; DoD; Sales and Distribution; Project/Program Governance and Document/Content Management; Project Strategic Oversight and Tactical Execution; Financial Planning and Management; MPS/MRP/ERP; Netezza; DB2; CICS; TSO/ISPF; Ematrix PDM; Adabas/Natural; HP 3000 Image; MS Access/Excel//Word/PowerPoint; ANSI SQL; Teradata/Cognos/Informatica; Windows NT & 2000; MS Office Suite/Visio; MS Project/Oracle PM tools/Computer Associates PM tools; SharePoint; Planview - Project/Resource Mgmt/Portfolio Management; Knowledgelink/Livelink; Multiple Business Process Modeling tools; Multiple Analytics and Statistical Analysis tools; Remedy/Web-based Authoring Tools; Information Assurance; Security Hardening
Operating Systems: UNIX, Microsoft Windows, multiple mainframe IBM OS’
Hardware: Dell, IBM, HP, Burroughs, Microsoft
Methodologies: Waterfall, Rapid App Development, Agile, Iterative
ENGAGEMENT EXPERIENCE:
Confidential, Chantilly, VA
Agile Coach/Business Process Engineer
Responsibilities:
- Provide consultation and process recommendations for the Sustainment activities supporting a large scale web-based e-Commerce Application utilized by all branches of the Military, as well as, commercial customers. Delivered oversight using JIRA Kanban to support the ongoing changes associated with the break/fix areas.
- Participated in the scrum and PIEE planning activities and backlog grooming exercises used to support the development and sustainment streams.
- Provided Agile coaching and established the practice for implementation of an Agile framework to support the FedMall application.
- Provided guidance in the transition from a hybrid waterfall/iterative development approach to full Agile. Provided servant leadership and support for the execution of Sprints and supported the agile teams in implementing development change for the FedMall application.
- Collaborated with the Infrastructure services, change management and release management service groups to coordinate environment usage, release scheduling and communications associated with the development changes. Worked with team to coordinate architectural runway certifications and scheduling.
- Provided portfolio management intake, planning and support utilizing the DLA Remedy application.
- Worked with product owners to establish JIRA backlog, groom stories and establish acceptance criteria.
- Reviewed and clarified the records management practice and Mega Series structure with the contract Project management office and reviewed internal documentation areas. Aligned Series with functional area for document management and established processes within team to support DoD Records Management Policy DoD 5015.02 certified requirements for document archival and retention.
- Developed a eWorkplace SharePoint Portal to provide a central collaboration for the team and activities supporting the DLA application. This included structures that integrate with the Project Management Office’s implementation and support of the DoD Records Management Policy DoD 5015.02 certified requirements for document archival and retention.
- Develop and deliver key metrics reporting and processes and provided training in Remedy.
- Meet with key governmental contract personnel (PM, Deputy PM, KO and COTR) to support needs and to provide insight on Support Portal and capabilities of SharePoint as a content management tool.
- Provide coordination and support for the delivery of all task order project areas covering software development, maintenance infrastructure support and patching services supporting the FedMall system.
- Provide support for sprint planning and grooming. Assist DLA/USIT in establishing the framework, processes and tools to support agile development and provided Certified Scrum Master support for active development sprints.
- Prepared communications and participating in status and progress reporting at the Strategic and Tactical level.
- Provided Deputy Program management support in the contract execution and delivery, vendor management, invoicing, timesheet reconciliation and deliverables tracking.
- Established team collaborative processes and documented standard operating procedures supporting team engagement, provided onboarding and project ramp up support for team personnel.
Confidential
Project Manager
Responsibilities:
- Performed daily interaction with customer and project team; handling multiple competing resources and objectives.
- Drafted preliminary project plan and schedule.
- Established and communicated baseline requirements.
- Managed the Change Control Process as established by Program team management.
- Identify and manage project Risks; identify Risk impact to project.
- Developed and maintained project documentation required to meet customer requirements and provide team implementation and delivery tools.
- Provide internal and external project status reports.
- Provided planning and management of project resources.
- Reviewed and organized project artifacts and document control practices for change management.
- Participated in the facilitation and elicitation of customer scope and evolving requirements.
Confidential, Richmond, VA
Certified Scrum Master/PMP/Contract Project Manager
Responsibilities:
- Evangelist for the use of servant style project management to enlist, engage and collaborate with the talented teams being utilized to deliver customer solutions.
- Scope, plan, resource, facilitate and support the execution and delivery for several teams engaged in initiatives for Construction, Engineering, Right of Way Management, Contractor Performance and other Confidential business areas.
- Successfully completed delivery of two mid-range projects on or before targeted completion dates and under the planned budgets utilizing the VITA project management practice and tools, as well as, the Confidential agile framework and Technical Foundation Server tools.
- Actively engaged in evaluating, assisting teams in framing and planning a third project.
- Providing consultative support for the elicitation and grooming of backlog for a fourth project being scoped for execution.
- Trained and engaged in the Confidential refinement and delivery of EPMO Program Management Practices supporting Agile, Waterfall and Hybrid project delivery practices.
- Collaborating and assisting Confidential in improving framework, processes and tools by providing insight in multiple approaches to project management, quality assurance and solution validation, configuration management, release management and project to sustainment transition based on past consultative experience.
Confidential, Chantilly, VA
Sr. Program/Project Manager
Responsibilities:
- Program/project responsibilities included the delivery of all task order project areas and related deliverables for software development, maintenance and infrastructure services supporting the Mapping Enterprise Business System (MEBS) and its associate reporting warehouse.
- Facilitated the planning, scheduling, execution and delivery of service tickets, system enhancements, security hardening/system certification (ATO, DIACAP/RMF), and managing portfolio and project initiatives and reporting.
- Provided risk management, quality assurance, release management and resource planning support.
- Collaborated in the facilitation and communications of cross-functional team efforts and provided project leadership for the MEBS System migration to DISA. (This included interagency engagements and Disaster/COOP planning.
- Provided external portfolio/program management support for enterprise changes impacting the MEBS application and its integrated partner applications, as well as, provided project management and team facilitation for new and existing work request queues at the Agency level.
- Facilitated and participated with the teams engaged in requirements elicitation, application development, service ticket support, sustainment support, application migration, information assurance, quality control and new technology adoption. Provided insight and engagement on multi-system impact analysis, change management and supported cross-team project engagement, resourcing and communications.
- Worked with enterprise and multi-agency resources to define and deploy augmented processes, tools and communication strategies, policies and practices that harnessed the benefits of agile, waterfall and hybrid methodologies being utilized by the government. Areas of critical gap and process improvement focus were system analysis, quality assurance, application validation, code versioning control (configuration management), work stream and release management and continuity planning and disaster recovery.
Confidential, Fairfax, VA
Sr. Program/Project Manager
Responsibilities:
- Assigned in a senior program/project/contract management role for the task order execution and delivery of software development, maintenance and infrastructure efforts supporting the IBMS solution and its associated applications.
- Provided portfolio analysis, project and resource scheduling, oversight, an support for new and existing work request queues utilizing Microsoft Project, MS SharePoint, MS Excel, Remedy Ticket Mgmt. and other government prescribed project oversight tools.
- Analyzed, planned and engaged in the re-acquisition and re-platforming of critical development and validation environments established by the previous contractor site outside of the Defense Logistics Agency platforms.
- Identified gaps in supporting processes, tools and communications and established infrastructure that supported both business and IT areas. Defined and deployed augmented processes, tools and communication strategies to support the reporting of metrics.
- Clarified, scheduled and resourced a wide range of development, testing and deployment efforts underway.
- Supported development and sustainment teams in collaboration efforts, project delivery risk management and mitigation, quality control and validation and release and post-implementation support.
Confidential, Richmond, VA
Sr. Project Manager
Responsibilities:
- Provided management and analytical support for the WTTS TCOE portfolio of work comprised of twenty five (25) work area initiatives.
- Managed subcontract teams providing development, quality assurance, and delivery efforts for critical enhancements to applications supporting the Sales and Marketing functional area.
- Supported business and technical solution and component validation requirements.
- Facilitated efforts for the development and delivery teams supporting the enhancement of a new Sales and Marketing Dashboard application providing key metrics in the area of revenue, past performance and projection of growth to the salesforce.
Confidential, Reston, VA
Contract Sr. Project Manager
Responsibilities:
- Provided management services to support the ImageViewer Veteran’s Administration Contract utilizing Microsoft Project and Excel.
- Tasked with setting up the project management framework necessary to support the transitioning project manager. Responsible for the interim project oversight for two teams of sub-contract resources providing agile development services for a critical medical system customization effort.
- Delivered services in the area of portfolio process development, tools creation and development of processes and procedures for metrics and project briefings and provided insight and recommendations in the areas of portfolio delivery, change control, and risk, configuration and release management.
Confidential
Program/Project Manager
Responsibilities:
- Responsibilities include the delivery of project and contract management for software development, maintenance and infrastructure services supporting the Mapping Enterprise Business System (MEBS) and its associate reporting warehouse.
- Providing oversight, management and control of new and existing work request queues
- Identified gaps in supporting processes, tools and communications the wide range of development, testing and deployment tasks underway in respect to new and revised functionality
- Developed project plan, resource utilization tracking, risk management and mitigation strategies, and quality control and validation tools for the staff supporting MEBS.
- Defining and deploying augmented processes, tools and communication strategies to support the reporting of metrics.
- Supporting the client in the efforts of system analysis and requirements solicitation.
- Proving resource management to support the MEBS project portfolio
Confidential
Manager, Data Warehouse and Business Analysis
Responsibilities:
- Responsibilities included the delivery of software development, maintenance and infrastructure support for data warehouse and business analytic solutions supporting financial planning, budgetary support, contract management and other areas of GSA enterprise key initiatives.
- In addition to the IT delivery functions, also heavily engaged in defining and implementing key processes, tools, communication and collaboration strategies to support the Office of Chief Information Officer in the areas of portfolio management, cross team product development and resource management, software development methodology, requirements elicitation, product change control, code review and management and product release management.
- Responsible for providing DW/BI consulting services to the District of Columbia Courts to support analytics for caseload management and administrative focus areas.