SUMMARY:

• Astute strategic leader in managing people and projects, with notable ability for resolving differences between conflicting team initiatives within an organization, as well as proven experience in establishing trust with key players through effective communication.
• Extensive experience in managing external consultants, vendors and contractors in different time zones with scope including software development, technical support and testing.
• Comprehensive technical experience in business technology solutions, system enhancements, data analysis, and business requirements gathering.
• Adept in all aspects of the SDLC, project management, business intelligence, requirements gathering, and information modeling techniques incorporating Waterfall and Agile methodologies.
• Actively pursuing PMP certification.

TECHNICAL SKILLS:

Expertise:: Project Management, Risk Analysis and Mitigation, Procurement, Budgeting, Business Analysis, Quality Assurance, SOW

Platforms: Accenture Life Insurance Platform (ALIP), Napersoft, SalesForce, ForeSight, GP Dynamics

Tools: JIRA, Smartsheet, SnagIt, Microsoft Office, MS Share Point, Track It, MS SQL Server Management Studio, SOAP UI

PROFESSIONAL EXPERIENCE:

Project Manager/Lead - Business Systems Analyst

Confidential, Arlington, VA

• Lead the development and implementation of organization’s first new life insurance product in the last 25 years without delays and on budget.
• Reduced work hours spent on billing process by 2 FTE by implementing both System upgrade and process change.
• Reduced incident tickets reported to vendor by more than 80% thus reducing vendor workforce by 5 FTE by fixing root causes and empowering end users.
• Identified technical solutions for manual and inefficient workflows to promote productivity and cross training initiatives.
• Managed multiple projects through SDLC lifecycle, from planning through execution and closure, including tracking deliverables, milestones, timeline, SOWs, scoping, budgets, schedule and cost variance.
• Accounted for project risks, prepared risk management plans for each project documenting and measuring scenarios, and suggested recommendations to mitigate risk.
• Investigated existing problems/issues and identified opportunities to determine feasibility of a system solution besides identifying the general kinds of system solutions deemed appropriate.
• Collaborated and supported development and quality assurance to ensure optimal progress and product stability for end users aligned with periodic product release cycles to achieve project milestones.
• Experienced in working with various software and custom solutions vendors such as Accenture, Insurance Technologies, and Bill Trust/Card Connect, Bank of America.
• Created and maintained project documentations like Project Charter, Impact Analysis, Feasibility Study, Business Requirements Document (BRD), Functional Requirements Document (FRD), Technical Specifications and maintained the Requirement Traceability Matrix (RTM) related documents.
• Conducted feasibility study and performed scope analysis for proposed enhancements and System Change Requests (SCRs) and made recommendations to business units.
• Implemented new ticket management strategy, resulting in 25% reduction of aged ticket backlog.
• Prepared training material and user manuals for several applications and business processes.

Project Manager

Confidential

• Prepared budget variance explanations for executive staff, donors, and government officials while coordinating with 5 program managers and 15 field officers nationwide.
• Collaborated with all levels of the organization to gather and document requirements and develop systemic solutions to improve productivity and efficiency in finance and accounting team.
• Managed multi-year program budget of 30 million Nepalese Rupees for joint program with World Bank.
• Provided analysis of current budgetary programs and projects and delivered recommendations for budget projections.
• Developed and maintained software to track/monitor the status of all program offices to ensure funding is expended in accordance with approved funding plans.
• Provided financial, operational and compliance reviews and evaluated the design and effectiveness of key financial metrics within various processes.

Accounting and Business Process (Intern)

Confidential, Springfield, VA

• Developed and implemented a standard operating procedure for company credit card usage, receipts submission, filing, reconciliation, and strategy to resolve discrepancies; this resulted in reduction time for closing issues from 15 to 5 days.
• Analyzed medical equipment inventory and developed a comprehensive report that identified redundancies in both inventory and vendors; which resulted in streamlining the vendor selection and inventory stock.
• Reconciled invoices, classified expenses, processed payments, and resolved billing errors.
• Reviewed various state tax laws regarding tax exemptions on medical equipment to assist with filing taxes.
• Coordinated and handled accounts payable authorization and vouchers relating to other subsidiaries of Team Best
• Performed daily accounts payable management and monthly cash flow projections totaling $400K.