SUMMARY:

• Dynamic leader that is able to bring energy, enthusiasm and focus while building and motivating teams to exceed expectations and meet objectives.
• Highly motivated and skilled in developing a broad vision, cultivating excellent relationships, communicating across the organization and delivering integrated systems and solution for large and small organizations.
• Certified PMP® with 15+ years of proven small and large team Program/Project portfolio management and Operations Management experience—managing complex, enterprise - wide initiatives from initiation through planning, execution, reporting and closure, while providing consultative support to C-suite executives.
• Experienced people manager and individual contributor working with reports from three to 85+ resources to implement or turnaround numerous initiatives with budgets of up to $297M (EmblemHealth), including those with regulatory requirements (e.g. HIPAA). Industry and sector experience include Insurance Brokerage, Health Insurance, Ecommerce, Manufacturing, Food Service, Media & Entertainment, Telecommunications, Solar Energy and Consumer Goods.
• Enterprise Program & Project Management
• Agile Development Management Experience
• Insurance Brokerage and Financial Services Experience
• C-Suite/Senior Executive Level Collaboration
• Large & Small Team Management Experience
• Digital Retail/Consumer Experience
• Enterprise Application Integration Experience
• SDLC Experience
• Government/Regulatory Experience (Health Insurance)
• Ecommerce Program Management Experience

EXPERIENCE:

Program/Project Management Consultant

Confidential, Metuchen, NJ

Responsibilities:

• Headquartered in Metuchen, NJ and with approximately 700 employees, Confidential is one of the fastest-growing private companies and top solar companies in the nation.

Senior Program/Project Management Consultant

Confidential

Responsibilities:

• Responsible for managing team members through the software development lifecycle (SDLC), while assisting with defining and documenting requirements and deliverables for technology initiatives and implementations that support strategic business objectives.
• Managed the creation and delivery of sales commission management software implementation, ERP (MS Nav) implementation and development of Affiliate Marketing Rewards Program application that used the LAMP stack.
• Managed CRM (Microsoft Dynamics) update requests and implementation of same.
• Responsible for developing full-scale project plans while leadings teams and directing the work of team members that include internal employees and external vendors.
• Responsible for the overall management of the new construction build-out of $60,000 square feet of space which will house the new headquarters —working directly with the CEO; leading and providing oversight of General Contractor ( Confidential ) as well. Managed activities include, but are not limited to bid management, initiative scheduling, subcontractor vendor selection and working with New Jersey Economic Development Authority to ensure compliance so tax incentives can be obtained.

Environment: Software Development Life Cycle (SDLC) Requirements Analysis, Content Management, Agile Methodology; MS Project, Project Management, Vendor Management, Scope Definition

Confidential, Hoboken, NJ

Responsibilities:

• Responsible for delivering 10 ‘ Confidential ’ (Change to business) projects using the software development life cycle that supported the needs of the business—portal enhancements, application updates, process improvements, vendor collaboration tools and data exchange, etc.
• Responsible for managing the day-to-day activities of project team members to ensure milestones were completed and that project deliverables complied with internal compliance requirements.
• Projects included, but were not limited to ePolicy Platform Consolidation, Client & Customer Dashboard Enhancements and‘MarshForce’ (Salesforce) Enhancements
• Responsible for managing the upgrade of the Confidential /MarketConnect client portal program, which included enhancing the current version to support additional client collaboration, enhancements, application updates, and expanded reach into global markets.
• Responsible for managing the day-to-day activities of program and project team members, while using MS Project to ensure milestones were completed and that deliverables complied with internal compliance requirements. This included managing the content to be displayed and the sources from which the data was being pulled; as well as working to ensure enhanced security provisions were implemented.

Environment: /Tools & Technologies: Software Development Life Cycle (SDLC) Requirements Analysis, Content Management, Waterfall Methodology; MS Project, Project Management, Vendor Management, Scope Definition, Testing using HP Quality Center, Enterprise Content Management

Confidential, New York, NY

Responsibilities:

• Responsible for managing the day-to-day aspects of the company’s efforts to develop and deploy 100+ integrations for internal and third party applications and systems that support front and back-end processes, cash collections, product data feeds and a host of other critical items designed to ensure the platform worked properly.
• Responsible for managing the Integrations & PE Agile teams by having daily scrums and utilizing 2-week sprints. Tools utilized included JIRA and Confluence.
• Responsible for managing the day-to-day aspects of the company’s efforts from a Performance Engineering perspective, to ensure that the new platform performed properly. Metrics included response times, product search, and many others for Hybris-Storefront, OMS (Order Management System) and all integrations.
• Performance Engineering work included coordinating and managing work being done with vendors such as SOASTA and AppDynamics.

Environment: /Tools & Technologies: Software Development Life Cycle (SDLC) Requirements Analysis, Content Management, Agile Methodology; MS Project, Project Management, Partner Management, Scope Definition

Confidential, New York, NY

Responsibilities:

• Managed the day-to-day technology aspects of the company’s effort to ensure the Confidential systems were HIPAA compliant since WW was entering the health space—partnering with health plans to provide weight management services so the company would be dealing with PHI (private health information).
• Worked with multiple cross-functional technical teams to ensure that the systems and the processes, including data governance, were consistent with HIPAA requirements to ensure member safety and to meet regulatory standards.

Confidential

Responsibilities:

• Managed the day-to-day aspects of the company’s early efforts to move 1.8 billion of its revenue to a Managed Billing Solutionthat would allow WW to maximize cash collections and optimize invoice settlements, price and package offerings more efficiently to support business goals and sell on all sales channels that WW’s customers currently use. After technical complexities were discovered, a new vendor (Sirius Computer Solutions) was utilized.
• Managed the creation, delivery, and release management in 2014, of 65+ services/integrations and before leaving in September 2015, put the firm on track to deliver 82+ total services/integrations that year. Consuming and producing applications included, but were not limited to: Identity Access Management (IAM), .COM, CS Portal, Oracle ERP, Master Data Management (MDM), Workforce Management/WorkSmart ( Confidential )

Confidential

Responsibilities:

• Managed the day-to-day aspects of the company’s efforts to reduce costs and standardize the current architecture by deprecating/sun setting all processes and infrastructure that utilized Microsoft BizTalk Server in favor of services written using MuleSoft.
• Managed the delivery of 41 BizTalk to MuleSoft integrations that supported Oracle ERP transactions with the company’s fulfillment vendor and a host of other transactions with financial implications for the business.

Environment: Software Development Life Cycle (SDLC) Requirements Analysis, Content Management, Agile Methodology; MS Project, Project Management, Partner Management, Scope Definition

Confidential, Newark, NJ

Responsibilities:

• Managed and led all aspects of the development and implementation of two existing Broker Portal modules (Billing & Payment and Group Administration) as well as the development of a new Member Maintenance module for the firm.
• Managed the business rules, wireframes development, Content Management of the modules—including vendor relationships.
• Managed and led all aspects of the program implementation of the company's new suite of health insurance products.
• Worked directly with and managed impacted teams, including Provider, Broker and Member Portals, MOM (Intermediate Messaging/Web Services), IVR (call flows, call routing, etc.) and Product Development and Management to ensure all processes are in place to adjudicate claims and to handle customer inquiries for the new suite. Messaging/Web Services development provided by external vendor— Confidential .
• Led and managed cross-functional team engagement on a daily basis to ensure the program met all time, budget and scope expectations by managing customer expectations and scope creep.

Environment: Software Development Life Cycle (SDLC) Requirements Analysis, Content Management, Waterfall Methodology; MS Project, Project Management, Vendor Management, Scope Definition, Testing using HP Quality Center