SUMMARY:

• Resourceful Information Technology professional (program/project manager) experienced in successfully managing teams, maintaining schedules, performing administrative duties, and delivering multiple concurrent medium to large complex projects, on time, on budget, increasing business revenues, and reducing costs.
• Expertise in account governance and coordinating diverse teams and resources to complete strategic objectives for healthcare, financial/banking, manufacturing, federal and local governments. Experienced in systems integration, process development and consultative selling.
• Performed direct and matrix management of personnel, contract management (CO/COTR) interfacing, task order management, for federal clients.
• Organized, results - oriented and proactive in leading software development (SDLC, Scrum/Agile/JIRA) and infrastructure initiatives (CRM, UC, VOIP, cloud solutions). Skilled in building and maintaining relationships with ‘C’ level executives.

TECHNICAL SKILLS:

• Direct & matrix management of personnel.
• Resource planning, scheduling, requirements gathering, skilled negotiator, collaborative leadership, process improvements, strong communicator, presentations.
• HTML, Java, .NET, C++, VXML/IVR, COTS, Unix, Linux, MS Windows; analytics, data warehouse, ERP, SaaS, IaaS, cloud solutions, SharePoint, Salesforce/CRM, MS SQL, Colocations.
• CMMI, ISO, ITIL, PMBOK, SDLC.
• FAR/RFP/RFI (IDIQ, FFP), SOW
• MS Office Suite, PowerPoint, MS Project and Visio; MS Project Server, Clarity PPM; ServiceNow, Remedy.

PROFESSIONAL EXPERIENCE:

Confidential, Fort Washington, MD

IT Business Program/Project Manager

Responsibilities:

• IT Business Program/Project manager responsible for business development, standup of PMO, procedures; technical documentation, schedules (milestones, dependencies, constraints, etc.) tracking, diagrams, presentations; Incident Management procedural documentation
• Managed Services documentation ITIL/RFP/RFI/SOW responses.

Confidential, Gaithersburg MD

IT Project Manager

Responsibilities:

• Successfully lead business and technical teams in the overall approach, strategies and delivery of multiple projects on-time and on budget (initiation to closeout).
• Achieved improved efficiencies, reduction in costs and improved access to patient vaccines, meds, clients and providers
• Assumed scrum master responsibilities and successfully lead the product owner, stakeholders and teams in requirements definition, backlog prioritization, task estimation, sprint planning activities, daily scrum meetings. Monitored workflow and variance and made timeline adjustments as needed
• Created the project’s charter, schedule and other pertinent project documents; received approval after review
• Managed change and reported on risks and issues and escalated as necessary; effectively managed the vendor, quotes, coding and defect resolution
• Created weekly progress reports (Power Point, Excel, Clarity) and presented project performance stats to the management levels.

Confidentia l, Washington, DC

Sr. IT/ Business Project Manager

Responsibilities:

• Collaborated with, and gained agreement from key agency business/technical stakeholders and Management Analysts on requirements/policies on beneficiary benefits and programs. Tracked and drove enhancements, critical beneficiary issues, bug fixes, testing, work-around, remediation and deployment of releases.
• Prepared and communicated Confidential security standards and potential impact
• Chaired and/or participated in Confidential ’s team meetings with the Centers for Medicaid Services ( Confidential ), Pharmacies, technical/business personnel and vendors
• Tracked and mitigated risks and issues and escalated as necessary; managed changes and communicated updates as necessary. Authored RFPs and SOWs
• Prepared roadmap of the overall project’s progress for presentation to the Deputy Mayor.

Confidential, Alex., VA

IT Project Manager

Responsibilities:

• Successfully collaborated with the product owner, stakeholders and teams in requirements/scope definition, planning, schedule, delivery/release of projects and management of project teams and vendors; creation of the project’s budget, charters, resource allocation, artifacts and on-time delivery of web development
• Identified and mitigated critical risks and issues and escalated as necessary
• Liaised with the business/product owner and SMEs in identifying prioritized requirements for the backlog; planned Sprints, chaired daily Scrum meetings; SIT, UAT, demo’s and retrospectives, releases
• Prepared weekly reports and presented to the executive levels of management.

Confidential, Baltimore, MD

Business/IT Project Manager

Responsibilities:

• Oversee and collaborated multiple projects across all phases of the projects.
• Defined requirements for R&D, and developed the project’s charter, schedule, issues and risks.
• Conducted assessment of the environment in preparation for cloud solutions, Salesforce, virtualization and contact center projects.
• Assumed the role of Scrum Master for Agile projects and worked with the product owner/stakeholders on the product backlog user needs; analyzed and parlayed them into technical requirements, ultimately creating a useful product (vaccines) clinicals. Directed s print planning, daily sprints, demos, and releases
• Monitored project performance, prepared weekly reports and presented to the executive levels of management.

Confidential, Durham, NC

Technical DeliveryProject Manager

Responsibilities

• Prepared charters, schedules and/or directed the preparation of project documents, issues and risk registers, test plans, business cases (reviewed for accuracy) and managed technical teams utilizing the industries best practices
• Chaired requirements gathering and pre- of feature-sets applicable to large CE/PE routers, extensive testing of Confidential ’s IOS software, and products. Identified and mitigated issues and risks throughout the project’s lifecycle
• Measured the project’s performance, prepared reports and presented to the executive levels of management on a weekly or ad-hoc basis.

Confidential, Oakton, VA

Infrastructure Project Manager

Responsibilities:

• Developed the project’s charters, artifacts, schedules, cost control, surveys, designs, BoMs, risk identification, mitigation, change control; performed equipment ordering of telco services and number porting activities
• Coordinated Field Service Engineer dispatches to conduct site surveys and installations
• Worked with the Confidential during the planning, discovery, design, equipment procurement, network builds (ordering telco circuits, routers, switches, IP phones, gateways, CUCM), cutovers, migration, solution implementation and close-out)
• Worked closely with stakeholders, engineering, designers, programmers, sales, order management, operations, trainers and support groups
• Tracked and prepared reports on the overall progress of the projects weekly.

Confidential

Sr. IT Project Manager

Responsibilities:

• Provided management of the project team (vendors, technical and business), requirements definition and on-time delivery of the respective (hw/sw) projects
• Initiated and managed the installation of Confidential ’s QoS/Multicast, integration of MS Lync, telepresence, conferencing and Confidential ’s management software
• Implemented best practices, created budgets, schedules, issues and risk mitigation plans; negotiated for resources; planned and implemented projects, on-time and on budget
• Opened Incident and change management tickets in Remedy and tracked to resolution
• Presented weekly stats (Excel, EVM, on-time) to Confidential ’ and Lockheed’s executives.