SUMMARY:

Senior Technical Program Manager (PMP, CSM, MBA, BSEE). 15+ years of experience leading diverse teams (onsite and globally) in building solutions and driving programs and projects to closure. Ability to utilize various tools and techniques to plan, manage and communicate effectively across technical and non - technical stakeholders.

CORE COMPETENCIES:

Project Management Processes: Planning, Integration, Execution, Monitor & Control and Closing of scope, schedule and cost

PM & Quality Tools: WBS (Work Breakdown Structure), EVM (Earned Value Management, communication technologies, PERT (Program Evaluation & Review Technique), SWOT (Strengths, Weaknesses, Opportunities, Threats), Risk Management, Lessons Learned / Post Mortem, process improvement, Agile Development /Scrum, CBPM, SPC, ISO

Product Lifecycle Management (PLM / PLCM / PDLC) phase gate driven product development, concept through EOL: software, firmware, hardware, optics, sustaining

Networking: Data (LAN/WAN), Voice, Wireless, Storage Area Networking (SAN), Ethernet Optical Networking (EPON & DePON)

SW Development: SDLC / Waterfall, Agile/Scrum (CSM- Certified Scrum Master)

Cross-Functional Management: Product Mgmt., Sales, Engineering (Electrical, Mechanical, Software, Compliance/Regulatory), Operations / Manufacturing, Purchasing, Confidential, CS, OEM/Vendor Management, Marketing and Publications, Legal, Finance

Operating Platforms: Microsoft, Solaris, UNIX, Mac

Customer Service/Support: Tech Support, Field Support, Professional Services, Repair Centers, / and Management

Enterprise Tools: Microsoft Office; Word, Excel, MS Project, Visio, MS Outlook, Live Meeting, Access, Artemis, Oracle, Agile, ClearQuest, SAP, ClearCase, Bug Track, Team Track, Live Meeting, video, voice, TelePresence conferencing, SharePoint and Confluence Wiki sites, Google Drive repository, Rally and Jira Agile tools, AWS

CAREER SUMMARY:

Confidential, Santa Clara, CA

Program Manager / Project Manager / Scrum Master

Responsibilities:

• Managed software (analytics, Web, GIS mapping, host), firmware, hardware and general projects/programs:
• Produced and executed overall project plans with cross-functional teams to ensure product targets are met
• Tailored and integrated Rally and Jira Agile Scrum process for Cloud delivery on Energy, and on-prem Semiconductor products resulting in efficiency during development, testing and deployment.
• Brainstorming sessions with teams to mitigate issues, risks and roadblocks
• Communicated and reported updates to executives, individual contributors, and across functional groups (Marketing Engineering, IT, Production, Finance, Legal, Management) to ensure stakeholders had visibility to the program status.
• Drove team retrospectives to enable constant improvements to the NPI process.
• Imroved morale and teamwork through team building sessions

Confidential, Santa Clara, CA

Senior Program Manager

Responsibilities:

• Program managed cross functional teams (Marketing, SW & HW Engineering, Operations, Procurement / Supply Chain, Services, Finance, IT, Legal) to produce, release and maintain products from concept through end-of-life.
• Evaluated requirements, produced team plans, executed, and rolled-out of special projects/programs for Sustaining and Optics projects
• Presented phase gate information for Executive approval of the project or program
• Achieved higher efficiency, predictability and consistency of the product through constant improvements of the the processes
• Created status reports and Wiki sites to communicate information to all stakeholders, from individual contributors to Executive Management

Confidential, San Jose, CA

Senior Program Manager / Scrum Master / Business Analyst

Responsibilities:

• Collaborated and led cross-functional teams (Product Management, Finance, IT, UE/UX (User Experience), SW Development, Dev Test, Alpha, EFT/Beta, Documentation, Service, Manufacturing) for software product development of video conferencing products
• Trained teams in the Agile / Scrum methodology in conjuction with the Rally tool, resulting in the development and early release of high quality scheduling software
• Analyzed and improved business processes to implement best practices within Engineering development and test groups
• Acquired and manged special projects (cost reduction, lab consolidation, messaging and communications solutions) to meet or exceed the planned goals of the program or project

Confidential, Santa Clara, CA

Senior Program Manager

Responsibilities:

• Led multiple core team members (Project Managers, PLM, HW Engineering, SW Engineering, Test, IT, Operations, Tech Pubs, Support, Marketing/Sales & Quality Management) in the development of EPON hardware, firmware and application software products. Core teams were located in China, Japan and the US
• Developed and improved the Product Lifecycle Management processes and tools (risk management, FRP--feature roll-out plan, POR) to increase communications and efficiency by over 200%
• Project managed miscellaneous projects (10G EPON lab and facilities improvement) to investigate new product feasibility, reduced equipment costs by $195,000 for a single project
• Performed status report meetings and exit phase gate reviews to update executive management and to ensure 100% pass rate for ISO9001 & TL9000 standards

Confidential, San Jose, CA

Senior Technical Program Manager

Responsibilities:

• Managed the development of multiple new products (hardware, firmware/software (FOS—Fabric Operating Software) and management application software (DCFM—Data Center Fabric Manager Enterprise
• Improved processes with the PMO to achieve best practices
• Forecasted and tracked development costs and budgets, utilizing Artemis in conjunction with MS Project as the PMIS

Confidential, Santa Clara, CA

Senior NPI Program Manager

Responsibilities:

• Global program management of Service and Support teams
• Cross-functional management for New Product Introduction (NPI) teams on software, hardware, wireless LAN, voice, data/information technology) products
• Implemented and improved the Product Lifecycle (PLCM) process (planning through EOL) within the Small Business Solutions product lines: hubs, switches, routers, clustering, load balancing, security/SSL, wireless

Confidential, Santa Clara, CA

Systems Engineer

Responsibilities:

• Designed and developed worldwide patch database on Sun servers and storage systems to increase efficiency by 200%
• Ensured quality and consistency of patch distribution to worldwide technical support

Technical Support/Escalation Engineer

Confidential

Responsibilities:

• Resolved high and/or critical customer problems resulting in retention of multi-million dollar business contracts
• Supported Sun's hardware products (deskside, desktop, servers and peripherals) on UNIX, Solaris OS

Test Engineer

Confidential

Responsibilities:

• Qualified contractors to perform repair on Sun hardware products, thereby increasing output by 22%
• Chaired ECN/ECO meetings with engineering, manufacturing, Confidential to improve quality reliability for monitor products

Production Engineer

Confidential

Responsibilities:

• Qualified Sun's original equipment manufacturers (OEMs) and auditing line, reducing monitor failure rates by 25%
• Designed and developed test systems to qualify and maintain quality of Sun monitors