Senior Program Manager Resume Suitland, MD - Hire IT People

SUMMARY:

Highly motivated, self - directed project management professional credited with maintaining cost control levels while providing exceptional service in competitive markets.
Reputation for assessing and evaluating system needs and providing innovative solutions in line with those technical requirements.
Possess strong leadership and team-building skills and the ability to identify, build, and maintain complex business relationships.
Seeking a senior level program management position within a challenging environment to utilize strong brand awareness, team leadership, and operational expertise.

AREAS OF EXPERTISE:

PROFESSIONAL EXPERIENCE:

Confidential, Suitland, MD

Senior Program Manager

Responsibilities:

Provided Schedule and Risk Management direction for Confidential Internet and Paper Self-Response Operation
Supported programs using Agile Development processes to ensure clear and timely communication and delivery of products.
Developed and managed Confidential Project Schedules and maintained seamless integration into Census Bureau Integrated Master Schedule ( Confidential ).
Facilitated technical reviews to ensure quality and consistency.
Supported Risk Identification and Management for Forms Printing and Distribution and Paper D Confidential Capture Census Operations.
Managed responsibilities of the contracting team, mentored team on best practices, and established a work environment that fostered creative thinking.
Lead team responsible for authoring the 2017 Census Test lessons learned repository and provided impact analysis for 2018 and 2020 Census activities including costs, staff skill set, communication plan, schedules, vendor management, risks, and close out.
Provided oversight of Bureau of Census contract staff of Program Managers and Specialists, with supervision and approval of status reporting, ADP time records, and invoice accuracy.
Built strong professional relationships between government managers and internal stakeholders, while providing status and guidance to contract staff for budget oversight and issue resolution activities.

Confidential, Washington, DC

Program Manager

Responsibilities:

Provided direction and leadership in support of development and deployment of the Safety Assurance System ( Confidential ) to the Confidential Flight Standards Service ( Confidential ) workforce using Scaled Agile Framework.
Successfully directed Change Management Implementation plans, communications strategies, and development, resulting in work streams delivered 18 months in advance of scheduled completion.
Achieved CMMI L2 while directing business systems, Program Management, and logistics services support
Managed Regions and Aeronautical Center Operations ( Confidential ) national IT support initiative
Credited with achieving problem resolution SLA (95.7%) and National Customer Satisfaction Survey (94.2%) results, significantly surpassing agency expectations.
Executed successful deployment of the Confidential CAFM application across all regions; seamless transition to the REMEDY Help Desk ticketing system; and technology refresh for >30K users.

Confidential, Bowie, MD

Program Manager

Responsibilities:

Directed, coordinated, and exercised functional authority for planning, organization, integration, and completion of construction projects throughout residential and commercial real estate company.
Achieved targeted procurement and inventory objectives year-after-year through proactive leadership; implemented organizational plans and flawless execution of operations strategies on consistent basis resulting in 43% increased revenue and reduced costs by over 28%.

Confidential, Washington, DC

Program Director

Responsibilities:

Recognized for effectively directing the enterprise-wide BMS Remedy System transition, modification, and enhancement framework in line with the Confidential ’s unique needs and requirements.
Led development and implementation of scheduling management systems to support projects and ensure satisfactory realization of scheduled project contract deliverables.