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Sr. Analyst - Production Support/dev Ops Resume

SUMMARY:

  • Successful Production Control/Batch Scheduler with 16 years of experience in the IT field with the proven ability to adapt, achieve results, perform at high levels of support and professionalism while giving high priority to quality customer rapport.
  • Detail - Oriented individual with strong communication, organizational, analytical and problem solving skills. Driving and enforcing processes that support the business and the customer.
  • Dedicated and Dependable individual that has become a reliable commodity and has earned the respect of his fellow teammates by working within the team.

TECHNICAL SKILLS:

Batch Scheduling Tools Control: M/Midrange/Mainframe, ESP, AUTOSYS 11.3, CA-7, OPC

Operation Systems: AIX, HPUX, OS/2, Windows XP & Win7

Incident/Change Management Tools: SM7, Peregrine/Service Center, HPOV, Tivoli, Star Team

Mainframe: TSO/ISPF

Miscellaneous: MS PowerPoint, Project, Outlook, Excel, Business Objects

Reporting Tools: Toad for Data Analysts using SQL

PROFESSIONAL EXPERIENCE:

Sr. Analyst - Production Support/Dev Ops

Confidential

  • Primary support for Mortgage Banking and Investor Reporting Oracle and SQL Server database backup and recovery operations and evolving methodologies.
  • Drive Mortgage Banking and Investor Reporting Sustained Resiliency and Disaster Recovery efforts to identify application-required databases, ensure that all resources needed for recovery are available, and develop recovery workarounds when required. Cross train team members (onshore and offshore) in advance of each test to ensure success and operational readiness.
  • Built and supported Oracle and SQL Server database applications and critical incident handling.
  • Collaborate with UNIX, DBA, and VM server teams to consolidate XMLs used to support web applications for Mortgage Banking and Investor Reporting.
  • Serve as second-level support for Mortgage Banking and Investor Reporting providing automation solutions, troubleshooting, and escalations to other engineering teams.
  • Lead onboarding and KT responsibilities for new employees and contractors to Mortgage Banking and Investor Reporting.
  • SME for creating and ongoing and updating Team documentation

Confidential

Sr. Analyst - Scheduling Engineering

  • Lead Scheduling Engineering for the SAP HANA Project. Project moved SAP servers from HPUX to AIX server and added the database to the server processer of the servers. I converted 8540 Control-M SAP jobs for this project and installed 490 Control-M agents.
  • Lead Scheduling Engineering for successful implementation Project ReNew with over 600 changes implemented through ESP scheduler
  • Lead Scheduling Engineering for SAP Disaster Recovery, attended all meetings, coordinated activities for scheduling team and identified all schedules and adjusted over 850 Production Control-M tables to deliver a successful SAP DR test
  • Lead Scheduler Engineering for AUTOSYS Disaster Recovery, attended all meetings, coordinated activities for scheduling team and identified all schedules and adjusted over 850 Production Control-M tables to deliver a successful AUTOSYS DR test
  • Provide direction and documentation for all new users that need access to scheduling tools
  • Perform all SOX audits and establish the access controls though IDM
  • Lead conversion of OPC to Control-M Mainframe for Scheduling team and collaborated with Mainframe Engineers to establish project planning, drop dead dates and projected results
  • OPC to Control-M conversion - Performed process education and resolved potential issues by establishing a joint effort with the BLT for a result driven completion of the project
  • Lead project to drive efficiencies and standardization as an enterprise solution for TAG Escalations on entire ESP environment across all three LPARs
  • Provided support for Control-M R7 /R9 GO LIVE as Scheduling Engineering resource for escalation, hyper-care and ongoing production support
  • Lead onboarding and KT responsibilities for new employees and contractors to Scheduling team
  • Lead Scheduling Engineering for 53rd week project and delivered clean EOY processing and received People Choice Award for 2011 Q4
  • 53rd Week - Point of contact for resolutions of issues and concerns from the BLT by providing informational sessions
  • Planned and delivered over 15 Brown Bags to over 2000 resources over the years across BIS on processes and procedures for ESP and Control-M Midrange, OPC Mainframe, combined
  • SME for creating and ongoing and updating Team documentation

Confidential

Sr. Analyst - Scheduling Engineering

  • Lead Scheduling Engineering for the SAP HANA Project. Project moved SAP servers from HPUX to AIX server and added the database to the server processer of the servers. I converted 8540 Control-M SAP jobs for this project and installed 490 Control-M agents.
  • Lead Scheduling Engineering for successful implementation Project ReNew with over 600 changes implemented through ESP scheduler
  • Lead Scheduling Engineering for SAP Disaster Recovery, attended all meetings, coordinated activities for scheduling team and identified all schedules and adjusted over 850 Production Control-M tables to deliver a successful SAP DR test
  • Lead Scheduler Engineering for AUTOSYS Disaster Recovery, attended all meetings, coordinated activities for scheduling team and identified all schedules and adjusted over 850 Production Control-M tables to deliver a successful AUTOSYS DR test
  • Provide direction and documentation for all new users that need access to scheduling tools
  • Perform all SOX audits and establish the access controls though IDM
  • Lead conversion of OPC to Control-M Mainframe for Scheduling team and collaborated with Mainframe Engineers to establish project planning, drop dead dates and projected results
  • OPC to Control-M conversion - Performed process education and resolved potential issues by establishing a joint effort with the BLT for a result driven completion of the project
  • Lead project to drive efficiencies and standardization as an enterprise solution for TAG Escalations on entire ESP environment across all three LPARs
  • Provided support for Control-M R7 /R9 GO LIVE as Scheduling Engineering resource for escalation, hyper-care and ongoing production support
  • Lead onboarding and KT responsibilities for new employees and contractors to Scheduling team
  • Lead Scheduling Engineering for 53rd week project and delivered clean EOY processing and received People Choice Award for 2011 Q4
  • 53rd Week - Point of contact for resolutions of issues and concerns from the BLT by providing informational sessions
  • Planned and delivered over 15 Brown Bags to over 2000 resources over the years across BIS on processes and procedures for ESP and Control-M Midrange, OPC Mainframe, combined
  • SME for creating and ongoing and updating Team documentation

Confidential

Analyst - Scheduling

  • Monitor Control-M GAS for any alerts/failures
  • Critical batch stream monitoring via Batch Impact Manager for timely completion and monitor job flows.
  • Escalating job failures to application support team as per failures documentation
  • Perform rerun, restart, hold, release, order and force based on documentation and requirements.
  • Perform temporary and permanent Control-M job set up changes and submissions in AJF and Desktop.
  • Scheduling Control-M jobs and order forcing them into active job queue as required.
  • Good knowledge on Control-M Calendar’s, User Daily’s, New Day Process.
  • Communicate with application team regularly for timely job resolution.
  • Working with the onsite team for constant support during change/maintenance.
  • Making changes to the AJF whenever required when requested by the client.

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