PROFESSIONAL SUMMARY:

• A versatile Senior Project Management Software Implementation Professional with demonstrated expertise in all phases of Confidential, Confidential, VOIP, Real Estate construction implementations, Client Professional Services, Confidential Insurance, Healthcare, Hospitals Carrier Networking Services,, Public Utilities, Federal/State/City agency protocols, New Product development and marketing. Ten years of hands on experience leading merger and acquisitions for large enterprise companies.
• Complete data center/office build outs including the installation of new Carrier Fiber Optic access lines, construction of space and installation of all required HVAC, Data Cabling, and Audio/Video. Security Carrier Circuit installation management and Electrical power to serve all required Hardware. Call Center interactive voice response, ACD analysis/implementation utilizing ( Confidential Aura Enterprise Call Center solution which includes Kronos, AES, CM, Experience Portal (AAEP), WFO, WFM, Call Back Assistance, CMS, CMS Supervisor, Agent Desktop (OneX Agent), Quality Monitoring, CTI and additional third party solution integration.
• Confidential /Genesys integration, business requirements analysis, software development, service delivery, Salesforce implementation, telecom billing, customer support and project management partnering with a formalized Project Management Office as evident by the successful Vendor Management procurement and delivery of hardware, software, healthcare solutions, contract procurement, billing, financial, technical programs and projects for telecommunication providers.
• A strong attention to business details and Professional Services customer support balanced with technical application SDLC development experience and an ability to quickly understand a business goal ensures immediate contribution to your clients IT strategy.
• Utilized hands on experience working with application development team to successfully design, code, test and implement both home grown and vendor provided applications following the Software Development Lifecycle protocol.
• Years of Telecom System Implementation including Confidential, Confidential, Kronos Time Tracking, Fiber Optic cabling, Application Development, Project Portfolio Management organizing and leading small to large complex application development projects to resolve and implement a diversified arena of business requirements using various Project Management tools.
• Utilized hands on experience implementing Electronic Health Record software for mid - size and large medical groups Confidential, hospitals and integrated healthcare organizations.(Montefiore and Confidential /LIJ) hospitals.
• Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression) prior to products being released into production.
• Utilized hands on knowledge and understanding of Capital project and programs in excess of 30 million dollars.
• Utilized hands on experience conducting and overseeing the site surveys for new building infrastructure and office design including Fiber Optic Cabling, hardware, telephony, networking, HVAC and all aspects of construction.
• Expert knowledge managing matrix documentation, along with strong program and project planning experience.
• Advanced experience and ability to multi-task various large and small projects
• Expert knowledge coordinating the timely communication of project information, including; status reporting, meeting actions, changes requests, risk reports, issue logs, schedule and budget performance charts, etc.
• Utilized hands on experience engaging in discussions with client in developing project framework, governance structure, rules of engagement, etc.
• End to End Program / Project management from requirements thru production implementation.
• Utilized hands on experience leading coaching, conflict resolution, team building, listening, crisis management, leading diverse groups, meeting facilitation.
• Expert knowledge in all aspects of planning, execution and project delivery including defining project scope, specifying deliverables, estimating project duration, cost, managing project budget, creating detailed project plans
• Utilized hands on experience using Clarity, Microsoft Project, Visio and the entire Microsoft suite of project management tools.
• Expert knowledge of all phases of Vendor Management for consulting resources for multi-year programs in excess of 6 billion dollars.
• Utilized hands on testing of Hand held wireless devices/Aruba software to be utilized by the NYSE traders on the Stock Exchange trading floor to pick up orders and complete customer sales.
• Utilized hands on experience testing wireless clients.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Business Analyst Consultant

Responsibilities:

• Led Confidential and Confidential engineers and technical staff to successfully design and implement new telecom platform for 40 sites throughout NYC and Long Island.
• Led Business Analysts and Application Developers to design, develop, test and implement of in house code and SAAS working with developers and third party vendors.
• Led third party carrier vendors (Verizon) to successfully design and implement new Carrier Fiber Optic access lines to support new Telecom infrastructure.
• Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression).
• Led road mapping teams and business organizations to identify, discuss document all deliverables for future development.
• Extensive hands on experience utilizing the Agile and Waterfall methodology for SDLC.
• Utilized hands on experience using Clarity, Microsoft Project, Visio and the entire Microsoft suite of project management tools.
• Extensive hands on project management/technical experience managing multiple day to day medical system application development integration for 40 medical offices throughout New York and Long Island.
• Utilizing the Confidential Enterprise tools with formalized Project Management Organization utilized by 40 medical offices and 300+ users.
• Led Application Production implementation teams to implement all new software changes into production while providing reports about requested changes to our leadership team. Documented all change requirements and stored in shared SharePoint database.
• Single Point of Contact and external customer facing Project Manager for all associated software products.
• Worked hand in hand with third party vendors and Confidential Carrier Services to design new Fiber Optic Cabling protocols, procure, engineer and implement new Confidential telephone system and Salesforce tools to track repeat patient calls.

Confidential

Senior Project Manager/Business Analyst Consultant

Responsibilities:

• Digital contracting projects converting to online web application development platforms.
• Led large application development and testing teams to coordinate with cross functional teams (engineering, integrations, and go to market team).
• Monitored and reported risk tracking across business and development teams.
• Tracked all risks and change management requests from all business units while documenting dependencies.
• Led weekly status meetings with Executive Director and CIO.
• Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression).
• Extensive hands on project management experience managing multiple day to day medical system application development integration projects utilizing the latest development code.
• Microsoft Project, Visio, and Clarity as project management tools which included the procuring, designing, development and testing.
• Implementation of new hardware/software requirements into new data center space as required for successful completion of the system implementation. Initiated all database updates and report writing tools for Confidential hospital Call Centers using the Confidential
• Confidential Inc. Implementation of Remote Agent workers from home eliminating costly real estate to house these agents, and provide our patients with 24x7 access to hospital staff.

Confidential

Senior Program Manager/Business Analyst Consultant

Responsibilities:

• Extensive hands on program management experience managing multiple day to day system integration projects for the Confidential, development, testing and implementation of new hardware/software requirements, database updates and report writing tools for the entire.
• This new system required the build out of a new data center to host all required new electrical, HVAC, Networking, Carrier lines, Hardware and working with numerous third party vendors to complete the required construction of the space allocated to host the new system.
• Led Application Production implementation teams to implement all new software changes into production and provided reports about requested changes to our leadership team.
• Documented all change requirements and stored in shared SharePoint database. Single Point of Contact for all external customers and subject matter expert for all software products.
• Advanced experience in developing, executing and managing test plans and resources for software testing and executing test scripts (Unit, Functional, UAT, and Regression) prior to releasing new product into production environment.

Emerging Health IT

Senior Project Manager/Program Manager Implementation - Consultant

• Led Business Analysts and System Engineering teams to design, develop, test new customized software and implemented new hardware infrastructure to meet and exceed all business requirements.
• Extensive hands on project management experience managing multiple day to day medical system integration project utilizing Microsoft Project, Visio, and Clarity as project management tools which included the procuring, designing, development, testing and implementation of new hardware/software requirements, database updates and report writing tools for Confidential Call Centers using the Confidential CTI platform partnering with a formalized Project Management Organization utilized by 2000 call center agents in 8 call centers.
• Utilizing the latest technology and managing a group of system/telephony engineers to design, development, test and implement access to all patient medical information to be delivered and utilized on the Montefiore medical staff tablets which eliminated each medical professional from carrying a laptop to obtain this vital information.