IT System Analyst and Project Manager Resume Reston, VA - Hire IT People

SUMMARY:

Experienced, competent professional with 19 years of relevant career experience.
Skilled in the areas of business and systems analysis for application development.
Adept at working in both nonprofit and government sectors.
Possess significant expertise in association management paired with optimizing computer systems performance, solving technical problems, validating and testing software, developing cost - benefit analyses, and ensuring the organizational strategic needs are met. Instituted the practice of standardized templates for the entire development life cycle.
Adopting approaches such as design thinking, Agile and DevOps to change the way applications are designed, developed, tested, launched and supported.
Adept at efficaciously leading and managing cross-functional, high-caliber teams across numerous disciplines.

CORE COMPETENCIES:

Risk Assessment Process Improvements Scheduling & Workflows Quality Assurance
Regulatory Compliance Solutions Advice Technical Leadership Resource Allocation Operations
Strategic Planning Research & Development Teamwork Innovation Communication
Time Management Program Management Microsoft Office NetforumPro Personify
Organizational Skills Critical Thinking Problem Solving Stakeholder Relations Management
SDLC Agile MS Office & Project JIRA Data Management Salesforce Data Management
Visio Sitecore Business Analysis CICD

EXPERIENCES:

Confidential, Reston, VA

IT System Analyst and Project Manager

Responsibilities:

Supervised the system administration for the enterprise CRM database and enterprise website CMS.
Managed daily operations of the CRM database including the 43 integrated web applications.
Analyzed new business requirements and developed an implementation plan for application enhancements.
Managed the project life cycle from inception to delivery.
Effectually converted multiple large association management databases.
Supervise business requirements and implementation for the enterprise internet-facing website.
Ensure project regulatory compliance throughout the application lifecycle by utilizing the SDLC.
Led the full-scale implementation of a company-wide new CRM
Managed the integration of external SaaS websites with enterprise applications
Provide day to day support for multiple enterprise systems

Confidential, Arlington, VA

IT Contractor

Responsibilities:

Taught courses focused on the proper usage of desktop applications, Microsoft Office, Microsoft Project and proprietary software applications.
Offered comprehensive desktop support for end users.
Developed new classes as needed and updated all relevant documents.
Certified in the Software Development Life Cycle(SDLC) for Confidential
Authored a manual on the use of Microsoft Project
Devised and implemented enterprise application peripherals and facilitated related instructional activities

Confidential, Arlington, VA

IT Contractor

Responsibilities:

Confidential, Fairfax, VA

Technology Specialist

Responsibilities:

Provided helpdesk support and to instructional and administrative staff for seven schools Confidential .
Instructed classes and s for instructional and administrative staff that centered on all Microsoft Office Suite programs, the enterprise student information system, and numerous commercial hosted applications.
Wrote and published numerous materials centered on enterprise applications
Provided ongoing desktop support for multiple enterprise applications