Product manager/ UX designer Resume

SUMMARY:

A committed and highly focused Product Analyst with a comprehensive knowledge and experience in eCommerce and launching innovative and valuable products. Led Product Planning, defined Product Roadmap, vision and goals, and executed the product lifecycle with Agile methodology

PROFESSIONAL EXPERIENCE:

Product manager/ UX designer

Confidential

Redesigned a legacy provider facing platform that resulted in increase in user interaction by 10%.
Scoped out projects and new features for Phase 2 by conducting user research sessions with the physicians and the practice staff.

Business Analyst/ associate product manager

Confidential

Collaborated cross - functionally with Product, Finance, Legal and Marketing to define the vision and model the roadmap for the fiscal year.
Articulated multiple A/B test buckets in a quarter to test new features prior to 100% rollout
Analyzed the daily customer satisfaction (CSAT) report through Foresee to provide actionable insights for the team, a process that assisted in building a streamlined backlog and reducing bug fix response time by 10%.
Accountable for conducting GAP Analysis, Impact Analysis (Process & Business), cost-benefit analysis, and Risk Analysis to build a product strategy and define business cases to executive management.
Text2Clip: Conceptualized and launched a novel initiative with no paralleled competing features in the market. Objective was to allow users to clip coupons by texting any keyword at POS. Filed for pending patent for the idea. Coupon adoption rate improved by 13%.

Business Analyst

Confidential

Responsible for defining the vision for the next generation Partner Rotation System ( Confidential ’s internal tool) solution.
Lead execution of the project in consultation with cross-functional stakeholders, engineering, user experience, creative design and legal
Adopted SCRUM model for faster delivery of features and to remove any roadblocks for CX and engineering team.
Prepared user stories based on the stakeholder interviews.
Conducted user acceptance testing (UAT) on the deliverable to provide actionable insights to the engineering team.

Business Analyst

Confidential

Partnered with Business and Product Owner to define the scope and requirements to move Confidential .com from legacy code base to Nextgen.
Responsible for the deliverables of 14 front-end engineers and 8 back-end engineers.
Worked with the CX/ UX team to ensure that the user gets the best experience and making it technically feasible to develop
Worked with the Technical Lead to provide effort estimate and define project timeline.
Site redesign helped improve customer satisfaction, which in turn helped improve conversion rate.
Conducted bug-bash and brown-bag sessions for engineering and other stakeholders.
Business Analyst, AIG (Key Management group)
Partnered with QA team to build and document testing strategy for testing AS/400 platform; Adding functional and unit tests to a legacy code base, increased test code coverage from 45% to 80%, thus increasing the stability of the system.
The testing plan incorporated both mobile and desktop application.

TECHNICAL SKILLS