SUMMARY:

Results - driven and globally accomplished Information Technology professional with a history of guiding cross-functioning project and support teams. Adept at administering and evaluating the efficiency of large-scale environments consisting of 10,000+ users. Reputation for motivating, mentoring, and local and remote teams inside and outside the US. Proven strengths in utilizing technical abilities and expertise to identify opportunities for efficiency while providing the leadership needed to develop and implement solutions.

AREAS OF EXPERTISE | CORE COMPETENCIES:

• Enterprise Technology Strategy
• Executive Communication Team
• Project Management
• Business Analysis
• Business Development
• Relationship Management
• Microsoft Exchange
• O365 Cloud
• Lotus Notes / Domino
• Life Cycle Administration

TECHNICAL SKILLS:

DNS: Microsoft Windows, Lucent QIP

Backup Solutions: Veritas Backup Exec, Tivoli TSM/TDP

Desktop Operating Systems: Microsoft Windows, Linux, MAC

Routers/Switches: Cisco Routers and switches, Netgear, Linksys

Web Servers: Microsoft IIS, Domino Web Server, Apache HTTP Server

Antivirus Software: MacAfee Virus Scan, Symantec Norton Antivirus, Trend Micro, Sophos

SMTP Gateway Solutions: Sprint SEPS, Postini, ProofPoint, Mimesweeper, Ciphertrust, Zixmail

Mail Clients: Lotus Notes 9.x through 4.x, Microsoft Outlook 2016 through 2000, GroupWise 5.5

Server Hardware: HP/Compaq Proliant BL/ML/DL Servers, Confidential Netfinity Servers, Dell PowerEdge

Mail Servers: Lotus Domino ND9 through R4, Microsoft Exchange 2016 through 2000/5.5, GroupWise

Proxy Servers/Firewalls: Microsoft Proxy Server 2.0, Confidential ’s AIX firewall, Cisco’s PIX firewall, Surf Control

Scripting: Powershell V2/V3, LotusScript

CAREER EXPERIENCE:

Confidential, Kendal Park, NJ

Program Manager

Responsibilities:

• Collaborate with the sales team to position Confidential as the primary vendor in opportunities; utilized product knowledge, expertise, and messaging platforms to establish the value Confidential brings to their project.
• Position products to industry leaders and implement ways to improve and highlight features that will ensure the products stand out above our competition.
• Consult with Microsoft Confidential ’s as their SME for all Confidential Notes to O365 Mail migrations.
• Drive the architecture of the migration process and enhancement to the migration process, platform upgrades and project life cycle/tasks.

Manager of Professional Services

Confidential

Responsibilities:

• Created an onboarding process for new hires that partnered colleague with seasoned members to provide space to share fresh and innovative ideas within the team.
• Reconfigured divided team of consultants who specialized in certain products and trained them on all products and platforms that the company’s products work within; assigned mentors across the team to form stronger bonds within team and then expanded model to the teams outside the US.
• Devised new service offering and expanded from an implementation group to a full service consulting organization that focused on environment transformations.
• Successfully maintained a goal of 65% billable hours on all traditional consultants by managing schedules and project workload.
• Managed and oversaw the Remote Migration team; increased their efficiency from 30% below margin in the first 5 years to 65% over margin in two years by managing costs and increasing offers for a more consistent revenue stream.

Principle Consultant/Consultant Team Manager

Confidential

Responsibilities:

• Engaged with senior client leadership, project stakeholders, end users, and third-party vendors to review existing messaging platforms, understand processes and barriers to project success, and identify solutions.
• Delivered comprehensive migration project oversight (Lotus Domino to Exchange and Cloud environment) for projects involving client environments ranging from 500 users to 200,000 users distributed globally.
• Designed messaging environments and strategies for the migrations of companies from Confidential Domino to Exchange on-prem/Cloud environments (BPOS/O365)
• Headed a team of six consultants, coaching and guiding their career development while providing techniques to overcome obstacles during conversations with their customers.
• Developed the standard deployment guide process utilized by all services in delivering solutions; standardized the project scoping process to ensure a unified and competitive pricing strategy.

Confidential, Horsham, PA

Collaboration Group Team Lead / Senior Messaging Architect

Responsibilities:

• Responsible for licensing compliance for all messaging environments
• Directed secondary messaging environments that were based on Microsoft Exchange 2000, 2003, and 2007.
• Functioned as liaison between senior leadership and technical teams to mitigate risks and gain support for project needs.
• Designed and implemented processes to enhance Lotus environment and administration team’s utilization.
• Governed quality of all architecture changes made to the environment of 75 Domino servers worldwide.

Confidential, Mount Laurel, NJ

Senior System Engineer

Responsibilities:

• Administered and managed projects pertaining to the optimization of a Lotus Domino environment. Engaged and collaborated with other senior-level team members to evaluate infrastructure performance and identify performance-enhancing solutions.
• Operated as a technical subject matter expert on system utilization to facilitate user-specific projects.