SUMMARY:

• Project management and senior consulting experience specializing in supporting system enhancements/integrations, change management and business operations .
• Contractor with Federal government experience working with the Confidential and Confidential .
• Lead project teams, cross - functional teams and projects to achieve project goals within scope, schedule and budget.
• Proven leader with excellent analytical, organizational, and communication skills.
• Experienced in Agile principles and methodology
• Certified Scrum Master

PROFESSIONAL EXPERIENCE:

Confidential

Work Stream Lead/Project Manager

Responsibilities:

• Work Stream Lead serving as primary support for Product Line Manager driving implementation of Congressional mandates to include the high priority Confidential.
• Provides project management services and oversight to the Office of Information and Technology on a $37M, multi-phase development effort to fully replace and retire the Benefits Delivery Network ( Confidential ) financial system by enhancing existing modern applications and platforms to perform required processes for beneficiary claims payments
• Manages and coordinates all assignments, activities, and deliverables for a 12-member PMO Support Team.
• Drives PMO team to successfully synchronize all release activities.
• Ensures all release and Veteran-Focused Integration Process (VIP) requirements are completed and approved on time.
• Key contributor on project tasks, such as the development of a change management process, development of an end-to-end Integration Lifecycle process; defining project presentations for high visibility deployment of Colmery Act/GI Bill development.
• Develops executive level communications which includes summary reports, briefings, incident reports, system outage reports, tech reviews and other ad hoc reporting.

Confidential

Deputy Project Manager

Responsibilities:

• Providing project management services to the Division of Acquisitions (DA) for the upgrade and standardization of an enterprise-wide contract writing, management, execution, and close-out software system; and replacement of the current legacy system at the Centers for Disease Control ( Confidential ).
• Developed key project documentation for this initiative to include a Project Charter, Project Management Plan, Source Selection Plan, Analysis of Alternatives, and Functional Events Matrix.
• Conducted an analysis of alternatives ( Confidential ) to determine whether to keep Confidential ’s legacy system or upgrade to the most recent version with add-ons; and conducted in-depth research to compare the current legacy system to other commercial products.
• Managed vendor/user live testing sessions and schedules for five (5) Confidential vendors to demonstrate their contract writing systems/solutions and products to over 75 federal government employees.

Confidential, Fairfax, VA

Project Manager

Responsibilities:

• Elicited and defined requirements for the restructuring of a SharePoint website.
• Prioritized requirements and established proposed timelines for the delivery of potential capabilities.
• Facilitated requirements reviews and ensured the requirements met acceptable standards.
• Managed development team to ensure accurate and timely delivery of requirements.
• Provided weekly and monthly status reports.

Confidential

Project Manager/Project Lead, Washington, DC

Responsibilities:

• On-boarded and supported the integration of the Confidential nified ticketing system for 32 Regional Offices.
• Facilitated a bi-weekly change request meeting for the Architectural Control & Review Board ( Confidential ), solicited votes from board members, tracked change request status.
• Key contributor to the restructuring of the Confidential SharePoint site; and, defined the change request decision notification process.
• Created standard operating procedures (SOPs), work breakdown structures (WBS), Project Management Plans (PMP), etc.
• Compiled and submitted monthly T4 Reports: Contractor Project Status Report, Government Furnished Equipment Report and Manpower Report.
• Managed project schedule, budget, scope and resources.

Change Management Coordinator

Confidential

Responsibilities:

• Tracked change requests from initiation through implementation of change.
• Defined and documented a Change Management Process Guide for managing requested changes and modifications to the ICD-10 Program scope, schedule and cost.
• Developed performance metrics to measure completeness and compliance of the change management process and gauge process improvements.
• Facilitated a weekly Change Management Committee ( Confidential ) meeting, solicited votes from Change Board voting members, tracked and notified change initiator of final disposition.

Confidential, Washington, DC

Project Manager

Responsibilities:

• Provided project management support for Confidential (Veterans Claim Intake Process), the transition of a paper-based submission claim process to an electronic format by managing detailed project plans, timelines and dashboards.
• Gathered requirements, monitored deployment release schedules and documented risks for the web portal (eBenefits) that provided Veterans central access to clinical and benefit d Confidential .
• Developed SOPs for processing supplemental claims into electronic format at ROs.

Confidential

Operations Analyst

Responsibilities:

• Implemented new systems (Salesforce.com) and processes designed to support and streamline product distribution and operations.
• Maintained cross-functional relationships with IT D Confidential and Service Desk teams for tracking and monitoring issues and identifying and resolving sales channel needs.
• Primary point of contact or on/off boarding-related issues for 3rd Party Distributors
• Managed over 25 local market deployments.

Confidential, Reston, VA

Project Manager

Responsibilities:

• Developed and deployed an on-line contract submission tool allowing Third-Party Distributor contracts to be submitted electronically; resulting in a timelier and more accurate approval process.
• Developed and deployed a centralized d Confidential base designed to capture all Authorized Representative contract d Confidential, points of presence, etc.
• Launched a GPS-enabled field tracking tool (AirMobility) used by account managers to provide real-time reporting and inventory compliance when visiting national retailer locations.
• Managed staff of 6 analysts responsible for processing third-party distributor contracts; initiating the on-boarding process.