SUMMARY:

Highly experienced Project Manager with demonstrated expertise in determining project objectives, organizing and arranging resources and ensuring smooth pace and on - time delivery of assigned projects.

SOFTWARE SKILLS:

Microsoft Office (Excel, Word, PowerPoint, Outlook, Access, Visio), IShare, WordPerfect 10, Deltek CostPoint 6 & 7, SharePoint, Adobe Pro/Reader, Avasense, and Internet

EXPERIENCE:

Confidential, Washington, DC

Project Manager

Responsibilities:

• Provides management and oversight of all aspects of field and/or task level project performance (i.e., technical, contractual, administrative, financial).
• Cond ucts interviews and onboards potential candidates.
• Works on multiple projects simultaneously, ensuring that tasks are completed in a timely and efficient manner.
• Supervise s personnel involved in all aspects of project activity, organizes and assigns responsibilities to subordinates, oversees the successful completion of all assigned tasks, and maintains customer contacts to ensure conformity to all contractual obligations.
• Interfaces with all areas affected by the project including end users, computer services, and client services.
• Ensures adherence to quality standards and reviews project deliverables.
• Manages the integration of vendor tasks and tracks and reviews vendor/contractor deliverables.
• Recommends action to direct the analysis and solutions of problems.
• Exercises independent judgment, as well as a high-level of analytical skill, in solving non-routine technical, administrative, and managerial problems.
• Communicates orally and in writing with high-level contacts both internally and externally, while maintaining a strong sense of professionalism.
• Provides a strong degree of customer service to both the client and external individuals.
• Writes reports and briefings in a clear, concise manner.

Confidential, Arlington, VA

Technical Writer/Project Manager

Responsibilities:

• Assist with the development and editing of technical documentation, including memos, technical reports, security assessment documentation, and standard operating procedures related to a range of Confidential systems.
• Meet with end users, technical staff, and stakeholders to determine documentation needs and the overall goals for the document in question.
• Recommend styles, formats, and graphics and artifacts (templates, spreadsheets, etc.) to effectively augment the documentation.
• Interview Confidential and contractor staff and conduct internet research to develop standard operating procedures, policy documents, and other quality documentation related to Confidential cyber security initiatives.
• Assist with Confidential and Confidential weekly reporting, as well as Confidential monthly reporting.
• Archive policy, procedures, vulnerability data, and supporting documents and maintain the repository.
• Coordinate with Confidential and contractor staff on special projects, providing support of a technical and written nature as needed.
• Document Meeting Minutes for weekly status meetings.
• Reserve meeting rooms for weekly meetings.
• Create tracking spreadsheets for numerous projects.

Jr Project Manager

Confidential

Responsibilities:

• Scope projects and build project schedules.
• Build consolidated project dashboards and report up to branch and division directors.
• Partner with the stakeholders on resource allocation, identifying when each task will be performed and by which team member.
• Oversee project progress, ensuring that work is completed in allotted time.
• Track and report on project milestones and provide status reports identifying project status, issues, and risks.
• Analyze client requirements; constructing workflow charts and diagrams; studying system capabilities; writing technical documents.
• Perform some administrative duties on occasion (digital media, doc scanning, etc.)
• Present all project updates and plans to senior executive management
• Implement and maintain development best practices.
• Attend and Document Meeting Minutes for IAD Directors
• Prepare appropriate documents for internal and external interviews
• Escort visitors and contractors to the proper facility.

Confidential, McLean, VA

Jr Contracts Manager

Responsibilities:

• Prepare contract change notices, monitor contractor performance, including the reporting and status of contractor and owner deliverables.
• Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules.
• Track authorizations and correspondence.

RM Analyst/Jr Project Manager

Confidential

Responsibilities:

• Enable existing VMO staff to be more strategic to the business
• Support Supplier Risk Management
• Update daily, weekly and monthly SLA’s in the governance library
• Support the development and maintenance of client’s Monthly Performance Reporting
• Facilitate vendor management governance meetings
• Support development of Service Provider and MGS dashboards and reports
• Support customer survey management
• Support governance of Relationship Management processes
• ITMS Mailbox Manager and Administrator
• Log and track receipt and any corresponding coordination of identified Deliverables and Obligations
• Action Item (including ITMS “Requests for Information”) Process Manager
• ITMS Weekly Operations Meeting Facilitator and Administrator
• ITMS Weekly Staff Meeting Administrator
• Governance Librarian / Custodian
• Maintain internal project time
• Monitoring contract issues and tracking the status of contract deliverables
• Participating in vendor/service provider governance meetings, taking minutes of those meetings following up on action items from those meetings, and administering service provider customer satisfaction surveys

Confidential, Reston, VA

Project Control Coordinator

Responsibilities:

• Work with various technology vendors to ensure deliverables are met
• Quality assurance accountability of equipment orders for manufacturers/vendors/subcontractors.
• Coordinate projects involving “List of Materials” (LOM) for recommended installations.
• Prepare DA form 2062s for individual deployments.
• Organize turnover books for deployment packages.
• “Go to” representative for incoming and cancellation services.
• Collaborate with senior staff to establish systems relating to procedures and standards in order to meet compliance.
• Manage deliverable/s products to maximize profitability.
• Monitors serial numbers and input data into management software.
• Confer with senior staffers to establish external suppliers’ guidelines.
• Reviews documentation for customer outcomes and completion.
• Track vendor payments through purchasing and receiving via Costpoint.
• Manages and reviews accounts payable and inventory invoices.
• Analyze financial reports for purchases

Confidential, Laurel, MD

Retention Specialist

Responsibilities:

• Maintenance of database to analyzed file list for open or closed cases.
• Knowledge of portfolio products and services
• Conduct periodic review of assigned tasks to identify potential improvements in work methods and processes.
• Responsible for incoming requests and cancellation of services.
• Process customers’ payments and generates contracts.
• Answer phone inquiries pertaining to alarm security accounts.
• Collect and place sensitive patient information into Mastermind Security Software.
• Identify and resolve issues relating to customer dissatisfaction.
• Document customer outcomes to track cancelled and ongoing services.
• Maintain office equipment, correct minor malfunctions, and arrange for repairs.
• Track documentation of customer outcomes for review and completion.