SUMMARY:

• A forward thinking and results oriented passionate and driven IT leader with over 20 years of comprehensive IT experience in diverse environments.
• Proven track record in leading IT transformation, Project/Program/Portfolio Management, Quality Assurance (QA), People Development and Project management office (PMO).
• Known for the ability to use analytical and leadership skills to build and manage scalable teams, tools and processes for startup companies to more mature organizations.
• Have developed and implemented PMO framework, project delivery, management and communication tools, processes, templates. Have created center of excellence for best practices. Have experience in governance of the developed standards.
• Successfully directed programs of core systems transformation, business portfolios.
• Managed and delivered several projects from start to finish for application development, integration, conversion, data warehouse and IT transformation, resulting in improved predictable outcomes, reduced development cost, and reduced product ( Confidential ) within budget, scope, schedule and high customer satisfaction.
• Quality Management
• Release and Change Management
• Expert leadership for Quality Management of applications portfolio, transformation and manage the change to ensure complete and seamless integration of QA processes within the project lifecycle.
• Collaborate with related teams to operationalize Confidential standard practices and procedures, understand portfolio requirements and manage change.
• Experienced in building, managing, and improving vigorous release management process resulting in predictable products and services and reduced cost of support.

SPECIALIZATION:

• Insurance, Banking, Healthcare, Startups, telephony
• Project, Program and Portfolio Management
• IT Transformation (Organization Development)
• Quality Assurance and Release management
• Global Team Building and Business solutions Delivery
• Change Management & Process Innovation
• Budget Management
• Stakeholder management, Collaboration and Negotiation
• IT Governance and Project Management Office (PMO)
• SDLC (Waterfall and Agile)
• PMP certified, ITIL v3. certified, Six Sigma green belt trained, Certified executive and life coach

TECHNOLOGY:

Methodology: SDLC, RUP, Waterfall, Agile

Database: Oracle, mainframe, relational, SQL, HP 8000

Tools: Confidential office, Visio, SharePoint, testing tools, Rational Requirement/testing tools, configuration tools, HP service center, Cognos Reports, Crystal reports, Clarity

Development: C, .net, SQL Cobol, HTML, Access ITIL services, Confidential Office suite

EXPERIENCE:

Senior project Manager

Confidential, Philadelphia, PA

Responsibilities:

• Managed multiple projects as part of total core systems transformation to Guidewire systems.
• Build and manage multi - year budget, multi-year project plan.
• Work with legacy teams in matrix management structure to build and deliver the solutions and integrate with the Guidewire solution. Intense focus on business analysis to validate the integrity of current functions.
• PMO leader to build, implement, re-engineer PMO practices.

Founder and business development

Confidential

Responsibilities:

• Building a ‘start up’ venture for digital media marketing, web presence management and other IT services for global market with onshore/offshore service delivery.

­­­ Program Director

Confidential

Responsibilities:

• Managed the risks, test, quality, and release management activities for a multi-layer, enterprise program of migrating internal claims processing IT/business systems to the external vendor.

Senior Program Manager /PMO

Confidential, Wooster, OH

Responsibilities:

• Managed a dynamic program - POC to replace core systems with a vendor solution -Guidewire with multiple external partners/ multiple business teams.
• Successfully developed and implemented PMO framework, structures, processes and tools.Trained project managers.Managed portfolio of IT projects.

Program Manager

Confidential, Columbus, OH

Responsibilities:

• Managed and deliveredproject in home servicing division of cross functional groups: process compliance with corporate tax, legal requirements and audit ;mentoredgroups to defineand implement systemic or manual process to bridge the mission critical business gaps while developing the systemic solutions and delivery.

Program/Portfolio/product Manager

Confidential, Cleveland, OH

Responsibilities:

• Implemented a Central Testing Methodology.
• Transformed a tactical quality control model to a strategic repeatable QA governance model. Implemented Automation, Test Environment and Test Data Management, Standard Metrics reporting.
• Operational Efficiency: Attained project delivery with a 99% deployment success rate and 100% user acceptance by scope controls, early risk detection, vigorous business analysis and continuous communication with client. Reduced post production errors and support cost 30% by implementing rigorous release process and quality measures as part of PMO. Reduced costs resulted from decreased rework, emergency fixes and need for unplanned resources.
• Strategic Planning: Introduced iterative maturity approach to the support model, Business analytics and Intelligence reporting, knowledge and support dashboard for incidents, changes, product knowledge, metrics, and “real time” snapshot of applications’ health.
• Organization Change Management: Integrated projects/people/process and tools for 14 applications during Confidential acquisition of Confidential .
• Maintained ‘business as usual’ for the customers during the change. Led the team to deliver projects during the challenging phase of merger.
• Innovation: Developed and implemented off shore (global) development delivery model and efficient release process for successful deployment.
• Model contributed to lower costs, faster development / delivery and 24/7 seamless support.

Product/Program Manager

Confidential, Seattle, WA

Responsibilities:

• Delivered successfullymultiple software products,projects and business analysis solution on Siebel platform with international customers, stakeholders and global development team.
• Built cost and risk reduction strategy with timely delivery of the releases. Built the architectural and budget direction forthe projects.
• Strict adherence toSDLC processes to manage and deliver projects.
• Responsible for data security/access governance and compliance with security policies.

Senior Business Consultant

Confidential, Cleveland, OH

Responsibilities:

• Led business analysis with Disciplined and comprehensive approach to identifying, analyzing and documenting the current processes, pain points and pain point resolution, cost and risk reduction.
• Led teamof developers and Q/A tore-engineer business andtechnology processes for home mortgage system using Scrum - Agile methodology. Re-engineered business, operations and IT processes to achieve the required efficiency.

Project Manager

Confidential, Twinsburg, OH

Responsibilities:

• Held many successive and progressive positions of Business analyst, system architect, leadfor large application development, database conversions and system migration projects on mainframe, Siebel and custom development platforms.
• Built and implemented many technical / business processes for successful delivery of solutions.