SUMMARY:

• Over 15 years’ experience encompassing Project Management, Client Relationship Management, Vendor Relationship Management, Business Analysis and Software Testing.
• 10 years’ experience leading CMS projects encompassing the Premium Aggregation System (PAS) in the Affordable Care Act (ACA)/SHOP program, Federally Facilitated Marketplace (FFM), and the Health Plan Management System (HPMS) for data submission/collection, surveillance and reporting activities regarding Managed Care (MA) and Part D (PDP) organizations.
• Extensive experience in managing scope and risk while delivering projects within deadlines.
• Experienced in identifying critical issues, creating milestones, monitoring progress, and providing status reports to upper management.
• Proven ability in resource planning & management, building new teams, mentoring team members and finding synergies between teams to share resources and knowledge in order to raise productivity and reduce duplication of effort.
• Experienced in working with remotely located and culturally diverse teams within and outside the US.

TECHNICAL SKILLS:

Methodologies: Agile (SCRUM) and Waterfall SDLC.

Tools: Expert level: MS Project, Word, Excel, Visio, Powerpoint. Others: Infopath.

Platforms: UNIX, Windows, Linux.

Databases: ORACLE/SQL, familiar with OLAP concepts.

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

PROGRAM MANAGER

• Managed the full Software Development Life Cycle (SDLC) for deploying back end applications to ingest data feeds for high volume database updates.
• As the Batch Operations lead, responsible for the consistent running and monitoring of a few hundred batch jobs per stringent business schedules.
• Batch jobs accomplish reconciliation between issuer data and the FFM (Marklogic) database for millions of consumers, the generation of 6 million IRS tax forms for healthcare.gov consumers and more.
• A large part of the role is to communicate with various CMS Business Owners, and other partners, regarding conflicting priorities, schedule changes and mitigating issues arising from planned and unplanned system outages.
• Currently helping with the strategy of migrating data and automated jobs for healthcare.gov from on - premises servers to AWS.
• Have task oversight for 7 direct and 16 other resources in a weak matrix.
• Maintained frequent presence at the Exchange Operations Center (XOC - nerve center for operations between many vendors) during Open Enrollment, for the last four years, to foster direct communication with CMS and XOC leads and handle escalations regarding system performance degradation.
• Worked closely with the Operations team to understand impact of operational activities (hardware/system upgrades) on different batch jobs to modify batch run schedules and reduce business impacts. An example is 4-month Red Hat Enterprise Linux (REHL) upgrade of 60 batch servers.
• Gathered metrics from batch jobs in order to gauge system performance after software/hardware upgrades.
• Conceptualized and implemented solutions (writing Unix scripts in some cases) for running & monitoring batch jobs that reduced errors and cut down cycle time by 30 to 60 percent. Authored best practices for designing and developing batch jobs.
• Managed teams comprising of Accenture and Genova personnel for production data cleanups.
• Defined and documented best practices for developing and testing data cleanups.

Confidential, Herndon, VA

SR. PROJECT MANAGER

• Facilitated communications between various teams within CGI (data architects, business analysts and developers) and with QSSI to investigate and correct the data fields within Marklogic documents and address data persistence issues.

Confidential, Baltimore, MD

SR. PROJECT MANAGER

• Managed the integrated master schedule, risk identification & mitigation, and delivery of several projects for the Small Business Health Options (SHOP) program with combined budget exceeding 5 million dollars. Multiple teams were involved in stages, ranging from 8 - 16 members. Activities included:
• Implementing Costpoint as the financial accounting system
• Managing requirements gathering regarding transfer of data files (e.g. 820, 834) with the Federally Facilitated Marketplace (FFM) and with external parties (CMS, QSSI).
• Overseeing the working of the Service Oriented Architecture (SOA) architecture with Costpoint.
• Implemented a process to integrate the master schedule and perform the weekly health check for five swim lanes for the SHOP program that reduced turnaround time by 50%.

Confidential, Fairfax, VA

PROJECT MANAGER/SME

• Directly managed a team of 9 Business Analysts and testers with task oversight over 10 developers.
• Worked directly with the Centers for Medicare and Medicaid Services (CMS) and their vendors on managing projects exceeding 4 million dollars.
• Managed all aspects of the Software Development Life Cycle (SDLC) to implement two complex multi-million-dollar healthcare applications for CMS in ASP .NET.
• Responsible for the enhancements to three additional health care applications for functions related to quality measures of Medicare Advantage (MA) organizations and recording the fiscal solvency of the same.
• Led focus groups for process improvements, automated testing and for improving repeatability and ownership of processes; to roll out to a program with 80 people.
• Received commendations in a division town hall meeting and in client award fee reviews.
• Contributed to corporate strategic initiatives and business development.

Confidential, Owings Mills, MD

CONSULTANT

• Led an effort to improve the process efficiencies of Financial Institution Services (FIS). Activities involved holding brain-storming sessions and interviews with over 60 FIS associates in two locations to identify areas of improvements and gather requirements for process re-engineering.
• Spearheaded the documentation of the Disaster Recovery Procedure for a College Savings Plan by interviewing the primary stakeholders and facilitating knowledge sharing meetings.

Confidential, Framingham, MA

PRINCIPAL ASSOCIATE

• Played lead role in an Agile environment to implement Salesforce.com, supervising 4 contractors
• Managed requirements gathering and test case writing for projects involving credit policy and allocation policy changes for a loan origination system involving an in-house software, a web portal and consumer websites. Teams ranged from 7 - 10 people.
• Analyzed and re-engineered the process for the business owners to request system enhancements and prioritize the same to reduce errors and implementation time.

Confidential, Needham, MA

QUALITY ASSURANCE ENGINEER, BUSINESS ANALYST, PROJECT MANAGER

• Conducted GAP analysis on how platform certification information was obtained from vendors and converted into customer facing web pages.
• Led a team of 5 associates for fixing defects and implementing enhancements for the enterprise Siebel CRM software and an in-house project management tool used by 2000 employees. Tasks involved requirements gathering and conducting Risk/benefit Analysis.
• Led a team of 9 associates located in three countries in migrating in-house project management and configuration management tools from one system to another without affecting BAU (Business as Usual).
• Created best practice procedures for resolution and follow through of automated test failures