SUMMARY:

• Team Leader…Consistently exceeds goals and grows the business…Resilient, result - driven leader with 16 years (12 years as a Project Manager & SCRUM Master) of experience in instinctive relationship building. Forward thinking decision maker, with a collaborative and passionate style. Committed to service excellence to build a team and customer trust.

TECHNICAL SKILLS:

Software/Tools: Office 365, Microsoft Dynamics 365, SharePoint, Word, Project, Access, Outlook, PowerPoint, Google Docs, COGNOS, Crystal Ball, Monte Carlo Simulation, Momentum, Plainview, VersionOne, Excel, Pivot Tables, VLOOKUP, Macros, CostPoint7.1, BASIS, ServiceNow, Visual SQL, Visio, SAS, Selenium, WinZip, Oracle, Cisco, APEX, Adobe Photoshop, InDesign, JIRA, Confluence, Tableau, JSON, Java, Clarity, Camtasia, UNIX, Linux, Agile Scrum, Lean Six Sigma, WAN s, LAN s, VoIP, AWS, SaaS Remedy, TIM

PROFESSIONAL EXPERIENCE:

Project Manager/Program Analyst/Scrum Master

Confidential

• Work with a team to analyze threats to the United States and its allies, to track, reduce the proliferation, & possible misuse of WMD's around the world
• As a Program Analyst I preform the scheduling, planning, programming, & budget execution on the approved RFP's from the vendor’s
• Worked with my team using the Agile methodology & JIRA, to help build schedules & meet milestones, using Epics, Features, User Stories, Test Suites, Capacity, for the backlog, then Product Life Cycle, Release Management, goals & features as a Product Owner representative for the final rollout releases of the new platform software & incrementally fund them throughout the government's fiscal year
• Utilized the AWS Cloud to help define the processes & guidelines, in order to manage & maintain the security & full transparency of the entire program; including our customized dashboards, real-time data driven analytics that helped us make informed decisions about the project
• Used Office 365 & MS Project to help create a Master Schedule to navigate through the CR's from Congress, to the funding as many of the approved RFP's through O&M
• Used ServiceNow to Initiate, Prepare, Create, Transition, & Close for my Agile Scrum Teams
• Used ServiceNow as ERP tool for an integrated SaaS solution, with dashboards using real-time data analytics for projects that we’ve funded & monitor for each project that Congress approved
• Managed Data Infrastructure, Data Management, Data Governance, & Tableau to put together all data into effective & data-driven results charts, which I then presented to the ODAS & my government Team Lead
• Used ServiceNow to help facilitate the initiation of our ServiceNow ITSM in-depth DevOps services team to tackle Incident Management, Problem Management, Change & Release Management, so we could provide the best software & software patches for the customer
• Used Cost Benefit Analysis, EVM, & Clarity to discover vendor problem with one of the projects & spoke to them ensure the problem was fixed & we were still on schedule and maintaining the critical path

Project Manager/Patient Services Coordinator

Confidential

• Worked with company, as a Project Manager, to help move the company into a bigger office using my Agile Scrum Method to help the team coordinate the most valuable and must haves worked on first
• While at the office, I learned to work the Epic and Athena EMR systems

Project Manager/Senior Accountant

Confidential

• Used COGNOS to complete a quarterly report for customers CFO & Chief of Division that has heavy current fiscal year budget analysis in it for the purposes of clarifying which costs are in which division & are in which section of the budget
• Utilized the AWS Cloud to help define the processes & guidelines, in order to manage & maintain the security & full transparency of the entire program; including our customized dashboards, real-time data driven analytics that helped us make informed decisions about the project
• Used COGNOS, with Query Studio, to pull up and clear outstanding balances monthly, working with components, to ensure completion of GL’s are cleared properly
• Used Test Scripts to modify any GL format that needed to be changed using JIRA & TIM

Deputy IT Program Manager/Scrum Master/Cost Analyst

Confidential

• Responsible for the successful Process Management of planning, execution, monitoring, meeting the milestones control & closure of the project ; including resourcing, time, budget & scope creep, for a sound & successful way to meet the customers needs on this $150 Million government based project
• Ran up to 10 Agile Scrum & Kanban teams at a time, using the SAFe, ITIL, ITSM methodologies, & PI Planning within DevOps team & Networking teams to create the build out & deployment process of our project, within the COX, ISSM & QA requirements, to increase on-time delivery, product improvement, automated requirements, automated security in & operational visibility, & testing management
• Worked with all of my teams using the Agile methodology, to help build schedules, using Epics, Features, User Stories, Test Suites, Capacity, for the backlog, then Product Life Cycle, Release Management, goals & features as a Product Owner representative for the final rollout releases of the new platform software
• Used JIRA to aide in making sure that Agile boards are making the best use of the scheduled backlog for the continuous releases of new software rollouts & managing reports for the customer
• Maintained all ITIL Framework standards, followed the Critical Path & applied Change Management when needed throughout the project, along with maintaining tasks, dates, testing, & acceptance criteria
• Maintained master schedule with MS Project to ensure the team was always within the required T&E for each project on the program, ensure lead & lag times were properly in place, along with all dependencies
• Managed the storage migration of the full stack infrastructure project on premises to the cloud for our Operating System’s, Infrastructure, & Disaster Recovery site set-up
• Maintained the PMF at all times, making sure the Critical Path was always on track
• Used Crystal Ball, along with Clarity to prepare risk analysis for the projects budget around the forecast & sensitivity charts, within scope, using the Monte Carlo Simulation to ensure consistent requirements & on time delivery of the new rollout software releases for our customer, while making sure we stayed on budget
• Developed Spend Plans based on the SQL Query, Tableau, EVM, & Monte Carlo Simulation findings
• Used EVM to find the profit/loss to make decisions & provide a guide for long-term strategic planning, then presented our strategic planning vision to each of the projects 8 CLIN’s & the customer
• Produced financial & budgetary analytics to develop a strategic plan for each project I was assigned & presented my findings for each 8 CLIN’s to the customer using Tableau & PowerPoint
• Used ServiceNow to Initiate, Prepare, Create, Transition, & Close for my Agile Scrum Teams
• Used ServiceNow to help facilitate the initiation of our ServiceNow ITSM in-depth DevOps services team to tackle Incident Management, Problem Management, Change & Release Management, so we could provide the best software & software patches for the customer
• Performed entire project/product lifecycle duties, from the initial concept and requirements gathering, to the testing, analysis, iteration, and end-of-life planning
• Used SaaS to ensure the cloud’s security of the entire project, with its accreditation paperwork, security requirements, release management processes and customer acceptance testing
• Managed Data Infrastructure, Data Management, Data Governance, & Tableau to put together all the data into effective & data-driven results charts,
• Implemented the new AWS Cloud for the customer, to help define the processes & guidelines, in order to manage & maintain the security & full transparency of the entire program; including our customized dashboards, real-time data driven analytics that helped us make informed decisions about the project
• Used the SDLC to prepare & deliver status reports for metrics, QA testing, API testing, resource tracking, team progress, issue tracking, scope & Risk Identification, Response, and Mitigation Planning
• Worked closely with the Program Manager, Contracts Officer (CO), & COTAR during weekly scheduled meetings, I made, to make sure all of our scheduled budget & project initiatives were on track & how to correct any problems or unforeseen obstacles that arose, & ensured all employees on the contract were up to speed on the contract needs & each of the applications on the project
• Reviewed all requirements & specification documents to design & develop automation scripts to ensure the code operates meets its proper accreditation requirements
• Used Remedy for incident ticket management to help track internal problems and customer-reported issues

Confidential

Project Manager/Accounting Specialist

• Used the SharePoint as our wiki to store all of our data, requirements, & accreditation for the entire project
• Used Tableau & the Monte Carlo Simulation, through Crystal Ball, to show our Board of Directors the scheduled forecast for the year, our previous years performance, & our MRR
• Produced financial & budgetary analytics to develop a strategic plan for each project I was assigned & presented my findings for each department to the Board of Director's using Visio & PowerPoint
• Built & maintained master schedule in MS Project to ensure each person &/or team was always within the required T&E for each project on the program, to ensure lead & lag times were properly in place
• Worked with all of my team using the Agile methodology, to help build schedules, using Epics, Features, User Stories, Test Suites, Capacity, for the backlog, then Product Life Cycle, Release Management, goals & features as a Product Owner representative for the final rollout releases of the new platform software
• Used JIRA & Confluence to aide in making sure that Agile boards are making the best use of the scheduled backlog for the continuous releases of new software rollouts & managing reports for the customer
• Ran my Agile Scrum teams & managed work on getting the approved ISSM & QA requirements, complete in-depth PI Planning secessions, & ensure we have multiple redundancies with our IT Dept., to ensure the final rollout releases of the new platform software of each of the new website upgrades met the CEO & Board of Director’s approval, that I would provide during my monthly presentations
• Worked with vendor, using Process Management, procuring over 80 small business loans, in less than 2 months to ensure loan structures that were advantageous to the clients; & increased NWFCU’s net profit margin, presenting results to CFO & Mortgage/Lending VP, to acquire $15 million to meet year-end goals

Confidential

Project Manager/Scrum Master/ATM Team Leader

• Used the Waterfall approach, then transitioned into the Agile Scrum method for faster & better solution for my team of 8, to fulfill the scheduled targeted goal/ethic & deadline, under budget oriented process to meet our weekly sprint & ethic goals & stored the information on our wiki SharePoint
• Worked with all of my team using the Agile methodology, to help build schedules, using Epics, Features, User Stories, Test Suites, Capacity, for the backlog, then Product Life Cycle, Release Management, goals & features as a Product Owner representative for the final rollout releases of the new platform software
• Used JIRA to aide in making sure that Agile boards are making the best use of the scheduled backlog for the continuous releases of new software rollouts & managing reports for the customer
• Performed entire project lifecycle scheduling duties, from the initial concept & requirements gathering, to the testing, analysis, iteration, & end-of-life planning, within scope, consistent with requirements, & delivered on time & within budget
• Used ITSM process to create build out & deployment process of project, within ISSM & QA requirements, to increase on-time delivery, product improvement, automated requirements, automated security in & operational visibility, & testing management
• Used the SDLC to prepare & deliver status reports for metrics, QA testing, API testing, resource tracking, team progress, issue tracking, scope & Risk Identification, Response, and Mitigation Planning
• Maintained master schedule on MS Project to ensure team was always within required T&E for each month on the program, also to monitor the ATM upgrades & to maintain the Critical Path at all times
• Used EVM & the Monte Carlo Simulation to see all of the scheduled future possible outcomes for the project, to ensure the EAC was within scope creep of the project and always on budget
• Worked with my Networking Team to ensure the ATM’s were consistently up for our members at all times
• Used SQL to pull information for Tableau’s advanced analytics to pull out each ATMs total operating costs, so we could make a plan to successfully transition only the profitable ATMs to our new fleet plan
• Used VoIP to ensure all of the new ATM’s were delivering the proper Network Internet Protocol’s
• Used VoIP to receive real-time data from each ATM, to ensure that they were running at all times
• Managed Data Infrastructure, Data Management, Data Governance, & Tableau to put together all the data into effective & advanced, data-driven result charts, to compile financial data considering actual performance, previous expenditures, & estimated expenses