SUMMARY

EDUCATION

(Technical Certification in Business Applications)
Bachelors of Business Management

OBJECTIVE
Dedicated, quality-focused professional offering strong qualifications in business analysis, project management, and business operations. Proven leader with the ability to lead multiple projects/teams simultaneously. Outstanding project planning and project management skills, meeting tight time constraints/deadlines. Solutions-driven employee, mentor and coach who relates well with all types of people at all levels.

Highlight of Qualifications:

• 18 years of experience supporting projects to include process flow, business analysis using Agile and Waterfall methodologies.
• Provided hands-on assistance with requirements gathering, analysis, and implementation of requested upgrades, enhancements, and changes to Oracle, PeopleSoft, SAP Financial and purchasing applications.
• Highly productive managing prioritizing multiple projects, a quick learner adapting easily to new protocols and changing environments. Energetic and meticulous self-starter with exceptional communication skills. Adept at building strong business relationships with a diverse range of customers, co-workers and management.

PROFESSIONAL EXPERIENCE

Confidential,05/11 – 11/11 Project Analyst
Reason for leaving: Completed contract engagement

• Assisted cross functional teams to deliver key business initiatives including products roll outs, internet and mobile capabilities and customer experience and customer experience enhancements
• Responsibilities would include scoping and planning, deployment process and procedure validation, capacity testing, deployment management, pilot deployment, production deployment planning, production deployment, transition to operations, and knowledge transfer.
• Assist planning a project working under the direction of a project manager
• Assisted with required documentation including: project specs, schedules, detailed scope of work, budgets, meeting minutes, project reports and other documents as required
• Managed project schedules, budgets and resources in clarity and MS project
• Collection of forecast information via Clarity and SOW vendors for reporting purposes
• Collection of Accrual information from SOW vendors for reporting purposes
• Weekly review of Risk and Issues logs and request for updates
• Created agendas for the daily and weekly sprints
• Compilation of the weekly status report from PM reports
• Alignment of Clarity project forecasts with work plans
• Review of work plan updates weekly
• SEP monitoring and assistance
• Maintain Org Chart

Confidential,12/10- 04/11
Business Analyst
Reason for leaving: Completed contract engagement

• Assist project managers to insure all commitments are met per project goals objectives
• Assist project managers with equipment deliveries, service cost and project activities
• Participate in client decision meeting to help identify project risk and barriers. Brainstorm solutions and identify needs that could enhance he overall project quality of the work.
• Assist with required project documentation need to complete and close project in clarity as well as meeting minutes budgets, project reports and other documents as required
• Maintain excellent customer service standards to external clients and to internal sales partners.
• Manage project tracking and budgets via clarity
• Responsible for the coordination and completion of windows 7 migration project. Oversee all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project

Confidential, 11/09 – 11/10
Business Analyst
Reason for leaving: Completed contract engagement

• Drive Procure to Pay process to ensure completion of project invoicing and receivables, third party vendor payments for assigned projects including ensuring appropriate sign-off from Project Manager.
• Interface with 3rd party Accounts Payable to resolve invoicing issues
• Manage Purchase Orders
• Support Project Manager to complete month end responsibilities including revenue recognition and forecasts, variance analysis, SOX compliance tasks, status updates, analysis, and any reporting needs as required.
• Procure and on-board project resources. Monitor and approve project resources time; analyze time reports and manage against budget.
• Provide financial analysis of revenues & costs (actual & forecast) and recommend actions to address variances.
• Interface with and provide support to Project Managers and Portfolio Directors on the development of financial analysis for funding requests.
• Develop financial project metrics, review and finalize project metrics in cooperation with Project Manager; Provide financial tracking and maintenance support to the Project Manager.
• Working closely with the Project Manager to provide on-going resource planning, management and analysis; Plan, forecast and monitor resource levels across projects and roles
• Interface with Project Manager on the development and presentation of Changes in Scope.
• Develop alternate (\'what if\') finance and resourcing scenarios for complex programs as needed.
• Monitor time reports for the project; Analyze time reports and manage against budget.
• Conduct project financial close out.
• Provide project financial forecasts and budget variances.
• Track and report team hours and expenses on a weekly basis.
• Overall accountability for project resource procurement to pay efforts

Confidential, 12/08 – 11/09
Project Coordinator
Reason for leaving: Completed contract engagement

• Provided assistance on converting PeopleSoft to MS Dynamics Project
• Assisted in gap and business analysis for all I.T. projects and upgrades for PeopleSoft Financials projects.
• Directed and monitored requirements, framework conditions and progress of short and long term projects.
• Ensured development of products and services to meet internal customer requirements.
• Defined goals and outline approach and make adjustments to time lines as needed.
• Resolved conflicts that arise and minimize potential risk.
• Directed technical and personnel resources to ensure project results conform to quality time and budgetary stipulations.
• Documented project status and communicate information to project teams.
• Hand over project results, draw up final project report.
• Analyzed and processed the project experiences (best/worst practices).

Confidential, 08/07 – 11/08
Sr.IT Analyst Hardware/Software
Reason for leaving: Completed contract engagement

• Responsible for all hardware and software projects as well as year end true-up. Responsible for moving the depot services from outsourcing company to in house.
• Managed Hardware Service Level Agreements between Dell, HP and Honeywell, ensuring service and inventory levels are maintained across the fleet of FedEx Kinko\'s Office and Print Services Centers.
• Managed vendor relationship and agreement and project management of corrective actions, drove process improvements.
• Developed complete and accurate business models including process, data, organization and change management.
• Provided functional support of applications working directly with clients in managing their requests; understanding their requirements and translating business requirements to functional specifications through hands-on analysis.
• Reviewed Statement of Work; negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities.
• Oversee the timely compilation of vendor service level status reports while building metrics to track and report effectiveness against outstanding milestones/deliverables, status, resource requirements and issues.
• Responsible for processing all invoices for I.T. department vendors. Handle all invoice and billing issues escalated through purchasing team to conclusion including credit , and return of merchandise when needed, updated project status in SharePoint
• Managed RFP processes for all purchasing initiatives to include bids/proposals, cost analyses.

Confidential,Dallas, TX 02/01 – 08/07
Sr. IS Purchasing/Project Coordinator
Reason for leaving: Laid off after workforce reduction
Responsible for coordination on all It hardware and software projects for the entire organization

• Ordered equipment by researching and requesting quotes and bid packages from vendors.
• Contacted suppliers to ensure that materials, supplies, and equipment are shipped and delivered with promised dates.
• Coordinated with purchasing, accounts payable and vendors and other users to expedite material requirements; maintains records and follow-up files of purchase, shipments, returns of damaged items and related matters.
• Assisted with negotiation and renewal of software license, maintenance agreements, and statements of work.
• Acted as liaison between operations and accounting for all purchases of hardware, software and telecom.
• Evaluated potential vendors based on cost and deliverables.
• Provided a consistent supply management methodology for costs, quality and service.
• Provided purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
• Assisted with contract negotiation for hardware, software and telecom.

Confidential,Dallas, TX 07/97 – 02/01
Project Coordinator
Reason for leaving: Company relocated to Arkansas
Responsible for the project to streamline vendor selection and management of vendors

• Evaluated and secured vendor contracts for projects through third party vendors.
• Worked with users and department heads in determining project requirements.
• Reduced facility costs by 43% on existing arrangements by renegotiating vendor contracts.
• Planned, organized and implemented all aspects of projects.
• Consistently meet or exceed timeline and budget constraints for all projects.
• Managed an average of 8 projects monthly.
• Tracked and communicated project status to upper management through weekly Excel reports.
• Facilitated conference calls with internal departments to review goals and manage progress.
• Recognized by operations department for providing excellent customer service.

Office Manager

• Managed details of multi-party conference calls, in-house and off-site meetings and luncheons, travel arrangements, calendars, itineraries, agendas and preparation of expense reports.
• Prepared required registration forms and process payment of related fees.
• Follow-up with Accounts Payable Department to ensure invoices are paid on time.
• Collaborated with printers on the design and printing of logo changes, letterhead, envelopes, business cards, literature, presentation folders and product line inserts at agreed-upon rates.
• Developed and updated an Operations Manual, in charge of organizing information and materials.

SKILLS

Microsoft Operating Systems, Oracle Item master, PowerPoint, Oracle E-Business Suite, Oracle Sourcing, Oracle Purchasing, Visio Pro, MS Project/Server, Business Objects, Adobe Acrobat, Clarity/Clarify, Oracle Financials, Cognos, Microsoft Office, Requisition Net, Front Page, Microsoft Dynamics, SAP, VM Ware, PeopleSoft Financials Lotus Notes, Project Planning, Project Reporting, Dash Board Creation, Arriba, Hp Openview, Remedy, Captivate, SRM, CRM, QuickBooks