SMC Incident Analyst Resume Florida - Hire IT People

SUMMARY:

Senior Engineer with over 16 years of experience managing, administrating and coordinating Information and Technology Systems Projects for the financial and operative Oil’s Industry in Venezuela and other countries. I have been responsible for the implementation of the wells automation systems with the purpose of optimize the production and reduction of failures in this area and develop of telecommunication infrastructure projects. Also, I have dealt with administrative process, budget control, cost analysis, procurement, etc. Considered professional, proactive, proficient and dynamic, that possesses the right blend of leader with the knowledge in Automation, Information and technology area.

TECHNICAL SKILLS:

Responsible for the implementation of oil wells automation systems for the optimization of production and failure minimization in the area.
In charge of the development of telecommunications infrastructure projects.
Responsible for administrative processes, budget control, cost analysis and procurement.
Professional, proactive, proficient and dynamic team player that possesses the right blend of leadership skills with the knowledge of Automation and Information Technology area.

PROFESSIONAL EXPERIENCE:

SMC Incident Analyst

Confidential, Florida

Creation and periodical update for tickets using ticketing tools and application. This includes incident and change request tickets.
Use of monitoring tools to track events affecting customer environments
Categorizing and escalating to the proper resolution teams based on previous of platform and applications logs.
Perform Scheduled application tasks for managed customers
Building and update reports for both open and closed incidents, to allow the analysis and interpretation of trends, recurrences and SLA’s.
Managing the change request and keeping the customer informed as to the impact these changes may have on the platforms and services.
Escalation, addresses to technical Support Groups.

Confidential

SMC Incident Analyst

Configuration and implementation of PS Module.
Support on PS Module
Functional support SAP R/3 Material Management module

IT Department Manager

Confidential

Manage the IT yearly budget of 1.5 MMUSD.
Implementation of the Wells Automation Systems optimizing the production in 500 barrels per day and reducing failures <10%.
Leading the IT team while managing multiple administrative and operational projects.

SAP/R3 Project Coordinator

Confidential

Leading and coordinating the project for FI-CO/MM Implementation SAP Modules.

IT Department Supervisor

Confidential

Project and Budget Manager
Team Leader and Department Manager
Hardware and Software Asset Controller

SAP/R3 Functional Specialist & Support

Confidential

Project Leader and Support for Material Management Module (MM)
Team member for the Financial & Controlling Module (FI - CO)
Team member for the Plant Maintenance Module (MP)
Oracle 8.0i Database Administrator
Team member during implementation of infrastructure (Reynosa, Mexico).
Team member during implementation of Global SAP (Argentina).

Help Desk & Telecommunications Manager

Confidential

24x7 Supports for Oracle 7.3.4, Financials 10.7, and Windows NT 4.0.
Management of Oracle 8 Enterprise Edition

EDI Project Analyst

Confidential

Management implementations for Electronic Data Interchange (EDI).
Development of applications for the interchange for Electronic Data Interchange (EDI).
Consult, develop & support projects applications for Electronic Data Interchange (EDI).

System Analyst and User Support

Confidential

Support & Maintenance of UNIX Systems.
Inventory and invoice systems support for Subsidiary companies.

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Smc Incident Analyst Resume

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