SUMMARY:

• Self - motivated, energetic and accomplished team player with over twenty years of experience in the Information Technology / Telecommunications / Banking / Personnel / Health / Retail / Financial and Logistics environments.
• Strong Program - Project Management / Business Analyst / Configuration, Release, Deployment Management and personnel skills enhanced by extensive experience in advanced technical ( Digital Space ), SCRUM / Waterfall / Agile, Microsoft SQL, JAVA-JAVA/Ruleset, .Net, J2EE, ITIL, as well as WESB/DataPower (SOA) and administrative support environments in both commercial and Government sectors.
• Extensive Business Requirements/Software Development/Application Development/Release Deployment Mgmt. - Conversions to alternate Applications’
• Program - Project / Management, (PMP),Certified Scrum Master (CSM), Professional Scrum Master (PSM ), Metrics Management, QA- IV&V - Developmental - Operational Test Director Certified, Advanced Tracking - Reporting - Briefing Skills in MS Products Suite including MS Word, Excel, PowerPoint, MS Project, Clarity, Advanced SharePoint skills - Advanced Requirements Definition Documentation, Team Foundation Server, SAS, Visio-Flow Logic - Unix experienced/ SCO / Systems Conversion - Interfaces
• Extensive Software Development Lifecycle -Management (SDLC - SDLM) experience. Utilize numerous software programs (e.g. Word, Advance Excel, Access, Visio, Clarity PPM, Team Foundation Server, Field Works and MS Project, SharePoint, Clarity, SCCM-Microsoft, SCCD - IBM) to aid in the design and execution of project implementation plans and strategies.
• Prior Military Officer (Personnel /Systems Management Officer 42B/53C), National Guard - US ARMY - DOD Automation Contract Officer. Veteran Qualified ( prior service 26 yrs, highest - clearance level TS / SCI ) Mobilization Activities Officer - Personnel / Material, Systems / Logistics Officer Staff Positions ( S-1 - S-4 ) ( J1-J4 ) ATEC - US Army Test & Evaluation Command / - OPTEC - Operational Test and Evaluation Command ( Joint Task Forces ) .

TECHNICAL SKILLS:

• Visio (current)
• PRS - Project Reporting System (current)
• PHS - Project Health System (current)
• SharePoint (current)
• Clarity - PPM - Work Bench - current 9 - version 13.1.0
• Service Now (current)
• Microsoft Office / Office 365 - Tools - / Microsoft Project (current)
• Quality Center - QC 11.0 (current)
• SCCM - System Center Configuration Manager - Microsoft, SCCD - Sterling/IBM ( IBM Cloud Control Desk ), Confidential Config / EC2 systems Manager (current)
• JIRA (current)
• RQM - Rational Quality Manager - Req-Pro, Clear Case, Rose, Clear Quest (current)
• Build Forge Deployment Software/Xebia XL Deployment Management Software/Urban Code/Jenkins/Bamboo / Rundeck (current)
• Team Foundation Server additionally - (VSS - SVN - Clear Case) (current)
• SAP Technical Schools/Seminars (Multiple SAP Deployments), MM, WM, SD, APO, BW, CO (current)
• PeopleSoft: HRMS (8.8 - 8.x), AR, AP, GL, Financial (8.4) (current)

PROFESSIONAL EXPERIENCE:

Confidential

Senior Production Engineering Management / Configuration / Release Management /DevOps

• Partner with the business on organizational design, workforce planning, succession planning, and skills assessment and development.
• Provide management coaching to front line managers and senior leaders.
• Assess business unit's FC training needs and conduct 1:1 and group training sessions as appropriate.
• Review and analyze business metrics including data on retention and employee experience in order to recommend systemic improvements.
• Work with line managers and employees to address all types of employee relations issues, fairly representing all interests.
• Work with business groups to assess, create and implement innovative solutions for a variety of employee engagement initiatives within the client group.

Confidential

DevOps - Business Analyst

• IT Change, release and deployment process design, implementation and management according to ITIL best practices.
• Responsible for the Release and Deployment of over 144 Applications and Enhancement / Maintenance Mgmt.
• Successful procurement / deployment / mgmt. - for a new ITSM software packages. ( Service Now / Urban Code / Office 365 / XL Deploy/ Jenkins )
• Responsible for coordinating 24/7 release support for all projects/ - Requirements, Development, QA, Production Environments.
• Organize team goals and agendas and facilitation of the team scrum meetings (daily, sprint planning, sprint review, retrospective)
• Create release plan and manage development milestones and deliverables.
• Work collaboratively with clients regarding identification of risk and development of mitigation strategies
• Define deployment strategy with client to address client goals and dependencies
• Foster an environment that adapts quickly to creative change and focuses on Agile development principles.
• Manage overall project to ensure requirements and project deliverable dates/release plan can be clearly communicated to the product and account leads.
• Capture and record meeting notes and ensure action items are completed promptly.
• Work closely with Client to ensure backlog is prioritized and stories are complete
• Ensure solutions to technical problems through discussion with technical teams to resolve problems.
• Partner with development team members to understand opportunities and limitations of solutions being implemented.
• Effectively balance the needs of the client, as well as the needs of the agency and internal teams.
• Manage all deliverables with any required external vendors, integrated teams and third-party suppliers
• Work closely with other Scrum Masters to track sprint progress against dependent release plans.
• Manage resources for each assigned project to ensure that the project remains on schedule.
• Work closely with the product and account leads to remain in full communication on the status and details of each project, including any cost or timing issues that may arise.
• Anticipate any potential issues with the project through quick responses and proactive critical thinking.
• Change management plan, strategy and business impact assessment delivering.
• Helping other process managers to design and implement their processes.
• Procurement, implementation and provide training for a new ITSM software.
• Administrators, developers, project managers and governing board training.
• Changes analysis and monthly reporting. Problem resolution and escalation.
• Developed and implemented new policies and standard procedures to facilitate an efficient working environment.
• Reduced the number of emergency releases from 10% to 6% by implementing a better planning and testing process.
• Managed and controlled the change, release and deployment processes.
• After implementing the processes over 99% of changes were authorized, coordinated and well planned.
• Developed a new system for change registration and forwarding.

Confidential

Project Manager/Application Enhancement Coordinator - Business Analyst/Quality Assurance

• Ensure consistent, standard practices are followed - reporting, resource on-boarding, and resource tracking.
• Generate weekly/monthly reporting, analyze the data, and recommend actions and/or resolution.
• Consolidate data from multiple sources and follow up with management team as needed to obtain information.
• Build relationships and networking groups with business partners, cross functional teams, IT stakeholders, and external vendors.
• Take ownership and accountability for BA / Development / QA team deliverables.
• Analyze solutions with respect to existing equipment capacities, budgets, technical direction, staffing and priority in relation to other projects.
• Analyze Project (s) gap fit and mapping requirements to existing services - integrate with current / future business requirements.
• Assist in resource and capacity management across the teams to support project slotting and allocation of assignments across the teams.
• Promote effective teamwork and manage the resolution of interpersonal issues.
• Lead a team focused on the following areas: BA / Dev / QA support of the development and management of the project/application's business case. Develop project plan and execution approach. Utilize a rigorous process of defining client requirements and project specifications. Analyze and discuss the potential risks/benefits involved in using the specified technology solution to address the business requirement. Define purpose, clear roles, tasks, milestones, budgets and measures of success. Manage the project estimating activity.
• Lead BA efforts - communicate with Application Managers, Business Managers, Resource Managers and other technology team members to select project team members. Communicate the project approach and present plans and gain sign-off from Business and Business / IT Executive Leadership.
• Work to optimize utilization of talent. Conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively. Monitor projects on an ongoing basis, evaluating progress and quality, managing issues resolution and taking corrective action as necessary. Execute projects per Nationwide SDLC standards and manage relationships with Business Partners and technology groups.

Confidential

Project Manager / Business Analyst

• Project Manager (Integrated Consumer Data Warehouse) Teradata Conversion
• Review contract terms and conditions to ensure compliance with JPMC - ICDW Corporate standards.
• Ensure consistent, standard practices are followed - reporting, resource on-boarding, and resource tracking.
• Generate weekly/monthly reporting, analyze the data, and recommend actions and/or resolution.
• Consolidate data from multiple sources and follow up with management team as needed to obtain information.
• Build relationships and networking groups with business partners, cross functional teams, IT stakeholders, and external vendors.
• Take ownership and accountability for BA / Development / QA team deliverables.
• Analyze solutions with respect to existing equipment capacities, budgets, technical direction, staffing and priority in relation to other projects.
• Assist in resource and capacity management across the teams to support project slotting and allocation of assignments across the teams.
• Promote effective teamwork and manage the resolution of interpersonal issues.
• Lead a team focused on the following areas: BA / Dev / QA support of the development and management of the project/application's business case. Develop project plan and execution approach. Utilize a rigorous process of defining client requirements and project specifications. Analyze and discuss the potential risks/benefits involved in using the specified technology solution to address the business requirement. Define purpose, clear roles, tasks, milestones, budgets and measures of success. Manage the project estimating activity.
• Work with Application Managers, Business Managers, Resource Managers and other technology team members to select project team members. Communicate the project approach and present plans and gain sign-off from Business and IT Leadership.
• Work to optimize utilization of talent. Conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively. Monitor projects on an ongoing basis, evaluating progress and quality, managing issues resolution and taking corrective action as necessary. Execute projects per JPMC - ICDW standards and manage relationships with Business Partners and technology groups.

Confidential

Sr. Program Manager/Software Configuration Manager (SCM), Consultant

• Lead efforts of the - SCM / BA / Dev / QA work based on a schedule of activities. Have the ability to correctly interpret requests and produce expected results. Document current business work processes and flows - document and overlay new Work Management requests – Lead requirements gathering initiatives with business and additional partners – document and develop Program / Project plans.
• Have the ability to provide effort estimation for needed work at a high level of accuracy.
• Actively participate in and contributor to the various product development stages from inception to release- Lead the BA team from Program / Project initiation to final release / maintenance -enhancement cycles.
• Demonstrate a high level proficiency with code management in at least two source control systems and ability to navigate in an established IDE if applicable.
• Active participant and lead the definition and execution of the SCM / QA process as it relates to the overall SDLC.
• Active Lead / participant in the conversion of Platforms / Systems to unified systems
• Lead Position (Program Manager /BA) in the Business coordination and documentation of business requirements and conversion of requirements to technical specifications for the development teams.
• Lead BA responsible for Business case analysis / Risk / Cost / Schedule integration – Lead BA team(s) in system documentation and ownership of future Program / Process enhancements – Lead requirements gathering and system documentation, PDR, CDR, RAD, JAD teams
• Take ownership and accountability for Development / QA team deliverables.
• Lead a team focused on the following areas: QA support of the development and management of the project/application's business case. Develop project plan and execution approach. Utilize a rigorous process of defining client requirements and project specifications. Analyze and discuss the potential risks/benefits involved in using the specified technology solution to address the business requirement. Define purpose, clear roles, tasks, milestones, budgets and measures of success. Manage the project estimating activity.
• Helped define and track key performance indicators for code introspection & process health.
• Active participant and lead the installation and upgrade of SCM / QA tools needed for release management, version control, and configuration governance.
• Active participant and lead the definition of configuration items and baselines.
• Active participant and lead the maintenance of technical documentation as required by the SDLC.
• Active participant and lead the management of build tools & the process that governs building configuration items.
• Active participant and lead the build & deployment of releases to multiple environments in pre-production & production. Also lead the coordination of software releases to pre-production and production environments.
• Work with software developers, customer service, and project team to provide process training and to ensure versioning and other SCM / QA practices are followed for application configuration items, components, & artifacts.
• Convey high level knowledge of and adhere to Redemtech’s Software Development Lifecycle process.
• Protect Redemtech’s technical brand by securing information, practicing need-to-know, maintaining company privacy, and adhering to secure coding best practices.
• Recognize and provide timely feedback to management, project managers, and SCM / QA engineers with regard to project roadblocks as needed.
• Provide personal weekly updates that communicate the status of all assigned efforts.
• Provide support for testing, UAT, and production deployments as needed.
• Provide tier 2 production support during business hours and after hour’s on-call as needed.

Confidential

Project Manager/BA

• Provide analytical support for the Servicing and Default IT Development / QA organization.
• Review contract terms and conditions to ensure compliance with JPMC Corporate standards.
• Ensure consistent, standard practices are followed – reporting, resource on-boarding, and resource tracking.
• Generate weekly/monthly reporting, analyze the data, and recommend actions and/or resolution.
• Consolidate data from multiple sources and follow up with management team as needed to obtain information.
• Build relationships and networking groups with business partners, cross functional teams, IT stakeholders, and external vendors. Take ownership and accountability for BA / Development / QA team deliverables.
• Analyze solutions with respect to existing equipment capacities, budgets, technical direction, staffing and priority in relation to other projects.
• Assist in resource and capacity management across the teams to support project slotting and allocation of assignments across the teams.
• Promote effective teamwork and manage the resolution of interpersonal issues.
• Lead a team focused on the following areas: BA / Dev / QA support of the development and management of the project/application's business case. Develop project plan and execution approach. Utilize a rigorous process of defining client requirements and project specifications. Analyze and discuss the potential risks/benefits involved in using the specified technology solution to address the business requirement. Define purpose, clear roles, tasks, milestones, budgets and measures of success. Manage the project estimating activity.
• Work with Application Managers, Business Managers, Resource Managers and other technology team members to select project team members. Communicate the project approach and present plans and gain sign-off from Business and IT Leadership.
• Work to optimize utilization of talent. Conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively. Monitor projects on an ongoing basis, evaluating progress and quality, managing issues resolution and taking corrective action as necessary. Execute projects per SDLC standards and manage relationships with Business Partners and technology groups.
• Manage the WRM, Book of Work, Clarity PPM, PRS support systems for the Servicing / Default resources.

Confidential

Systems Configuration Management - Analyst

• Sr. Administrator, Rational Team Concept - Tool Set User Most recently IBM Rational ClearCase, ClearQuest - Multisite-, ClearCase LT (Unified Change Management) Build Forge, Rational Quality Manager, Rational Team Concept, Rational Rose, Rational Req-Pro, Rational Robot - Mixed NT/Unix environment with integration into Rational Tool Set.
• Over, 25000 users – 175 Development users/ 10 Developmental Environments, 3 Production environments, and multiple projects were under Rational Tool Set – ClearCase / ClearQuest control. 24 by 7 support
• Extensive use of triggers with scripting.
• Implemented ClearQuest/Build Forge/ReqPro/Rational Team Concept as part of Unix/NT ClearCase environment.
• Used MultiSite for synchronizing part of the project prepared by consulting group based in off site locations.
• Responsible for coordinating 24/7 release support for all projects (Requirements, Development, QA, Production Environments).
• Responsible for maintenance of the ClearCase VOB database including backups.
• Responsible for integrating ClearCase with ClearQuest. and installing ClearCase, RQM - Req-Pro//Rose and ClearQuest on users' machines.
• Responsible for integrating Build Forge Rational Quality Manager, -ClearCase with ClearQuest. and installing ClearCase, Req-Pro//Rose and ClearQuest on users' machines in coordination with Mercury Deployment Tools.