SUMMARY:

Highly motivated IT professional with a unique combination of excellent communication skills, strong software development background and over 15 years technical project management experience delivering transformative collaborative solutions in a large complex IT environment. Quest for success and learning with professional certifications in IT Service Management (ITIL V3), Cloud Architecture (AWS Solutions Architect), Enterprise Content Management (Microsoft Certified Professional - SharePoint) and Agile Project Management (SCRUM Foundations).

AREAS OF EXPERTISE:

• Process Improvement
• Requirements Analysis
• Team Building/Leadership
• Content Management
• Customer Relations
• Project Management
• Verbal/Written Communication Skills
• Change Management
• Training/Mentoring
• Problem-solving
• Strategic Planning

PROFESSIONAL EXPERIENCE:

Confidential, Kennett Square, PA

Lead Developer Internet/Intranet (Product Manager) ( )

• Conducted in-depth technical analysis of business needs with various divisional Executive Management and functional experts, proposed technical strategy to align business vision with corporate goals, facilitated project planning meetings, developed project schedules, project documentation and project status reports. Coordinated with cross-functional team members such as business users, DBA’s, Server Admins regularly supporting development, implementation and maintenance of corporate portal.
• Utilized SharePoint Designer/JQuery/JavaScript/CSS/C# to customize and enhance out-of-box functionality. Developed custom page templates and page layouts, created re-usable site templates and custom web parts using Visual Studio/C#, simplified document management by utilizing features such as Content types, managed meta-data columns and Term Store management. Developed complex workflows to auto-tag documents, process reminder notifications etc.
• Planned, managed and implemented Managed Care Service (MCS) division’s effort to modernize the Contract Management System (CMS). Led a cross-functional team and implemented a secure scalable solution that transformed paper-based legacy CMS and improved contract staff efficiency by 400% and reduced contract re-negotiation delinquencies by 90%.
• Cut corporate Sales division’s software licensing costs $100,000 annually by implementing a SharePoint based collaborative solution to track and manage key contact information, business development and sales growth strategies for over 1000 hospital administrators. Orchestrated all project planning, implementation and support activities.
• Selected to be part of the pilot team responsible for evaluating new Content Management technologies such as Microsoft SharePoint, Adobe Contribute, DotNetNuke (DNN) etc. Conducted evaluative testing of various technologies against business needs, created detailed reports to assist senior management in technology decisions.
• Articulated complex technical concepts with diverse staff with varying levels of technical competencies from Contracts, HR, Marketing, Sales, Compliance etc. on a regular basis. Coached/mentored over 100 staff members in usage of SharePoint platform resulting in increased user adoption of technology and savings in training costs of over $50,000.

Web Master (Internet/Intranet Systems Manager)

• Responsible for managing and supporting corporate intranet portal site with over 10,000 users and 3 corporate websites with over 150,000 unique views monthly. Utilized Adobe ColdFusion, Oracle, SQL Server, Adobe Flash, Model/View/Controller (MVC) framework and JavaScript technologies.
• Planned, managed and implemented re-design/re-launch strategy of all 3 corporate websites as part of departmental goals to minimize business dependency on IT for content management activities. Architected website re-design as well as 3-tier application architecture in the development, test and production environments resulting in 80% reduction of IT support requests.
• Troubleshooted and resolved an average of 300 support issues yearly on the corporate intranet. Initiated, managed and coordinated all change requests via established change control process (CCB).
• Collaborated with multiple external vendors and managed all aspects of 3rd party service integrations such as single-sign-on (SSO) to external vendor portals. Simplified corporate job listing and listing management process for Recruitment staff.
• Orchestrated all project management activities of a cross-functional team including requirements analysis, website design, database design (SQL Server), project schedules (MS Project) application server (ColdFusion 8) installation and ongoing infrastructure management (Windows/IIS).
• Collaborated regularly with a team of 3 to 5 cross-functional team members including Senior Management from corporate Marketing division to ensure consistent branding across all public facing websites. Reduced website downtime by 95% to align business need for high avail.

Confidential

Senior Systems Analyst

• Federal contractor, managed and led 4 web applications using ColdFusion (4, 5), Oracle, JavaScript and SecurID technologies that web enabled various business processes for NASA HQ. Utilized Waterfall/RAD project management methodology and MVC Framework for application development.
• Created detailed project documentation per NASA’s software design life cycle process. Developed detailed GANTT charts for project management using MS Project. Orchestrated all pre and post-deployment activities with various cross-functional team members for successful deployments. Led effort to customize and implement Off-the-Shelf Software (GOTS) across agencies.