SUMMARY:

• Highly successful Information Technology executive with experience in Mainframe, Client Server and Web systems for a leading telecommunication company, large not - for-profit organizations, and consulting companies (Bank Security, Healthcare). Skilled in providing leadership and motivating staff in different geographic locations including off-shore. C2 security clearance.

TECHNICAL SKILLS:

Project Management Personnel Management Business Continuation Planning

Security and Data Recovery Customer Support Budget Management

Vendor Management Contract Negotiations Strategic Planning

Corporate Communications Training Quality Assurance

Continuous Process Improvement Operations Support Purchasing / Procurement

Data Management Public Speaking CMMI

HIPPA Compliance Business Analysis Cloud Migration

Microsoft Project Microsoft Office Suite Microsoft Exchange

QuickBase Request Management HP Quality Center HL7

Software Development Microsoft Visio SaaS

PROFESSIONAL EXPERIENCE:

Confidential

Consultant - Senior Project Manager

• Main point of contact for 11 states’ Department of Health and the Philippines. Responsible for planning, organizing, securing, leading and controlling resources to achieve specific goals of the project request using a mixture of waterfall and agile project management. Responsible for all maintenance and support activities. Oversight responsibilities to work with team members to deliver the end-product on time and within budget; profit loss responsibility. Managed end-of-life migrations from Windows 2008 to Windows 2010 for 2 states. Migrated 3 states to the cloud environment.

Confidential

Consultant - Senior Project Manager

• Assigned to Blue Cross Blue Shield SC TRICARE as a Senior Project Leader. (9 month assignment)
• Responsible for planning, organizing, securing, leading and controlling resources to achieve specific goals of the project request. Oversight responsibilities to work with team members to deliver the end product using CMMI principles. Successfully completed two Health Insurance projects and transitioned four others.

Confidential

Consultant - Senior Project Manager

• Managed four technical staff on the Level 3 Help Desk in support of a major worldwide bank. Managed the ticket queue for their resolution as part of service enhancements. Brought the average number of tickets in the queue from 135 to 4. Wrote procedures to bring discipline and service to the organization.
• Managed and analyzed the incident ticket queue in order to assign resources for resolution and to determine if an enhancement/fix was required for production. Managed the engineering efforts to correct issues, including gathering requirements, testing and deployment to production. Managed 24/7 support for the production environment.
• Successfully managed four enhancements releases.
• Managed the transition from project completion to maintenance mode for several applications.
• Managed the knowledge base library to capture documentation as well as keep track of any new issues for future releases. Responsible for staff training. Wrote documentation to enhance the developer’s knowledge of the pre-production environment.
• Responsible for tracking and reporting project time and cost to the client.

Confidential, New York.

Chief Information Officer - Information Technology

• Developed and implemented strategic goals and IT policies and procedures for the organization.
• Improved security and infrastructure.
• Created a Help Desk to resolve technical issues.
• Implemented the first phase of a total software replacement system.
• Reduced telecommunication expenses by 15%.

Confidential

Vice President - Information Technology

• Established and implemented strategic long-term goals and IT policies and procedures for over 900 staff in 80 locations. Partner with management and staff to implement technology initiatives, maintain HIIPA compliance and manage multiple responsibilities in a fast-paced, entrepreneurial work environment.
• Managed relationships with appropriate NYC agencies.
• Renegotiated telecommunication’s contracts, reducing annual expenses by 30%.
• Increased Help Desk first call resolution by 40%.
• Managed the acquisition, development and implementation of a database Case Management system for over 600 direct service case workers allowing them to manage and effectively help clients resolve problems.
• Managed the development and implementation of a multi-year project for a Restitution System for use under a Department of Probation contract.
• Managed the redesign of the organization’s web site increasing the public’s awareness of the organization and increasing on-line donations by 45%.
• Managed the development of the organization’s intranet improving communication, efficiency and productivity including file and best practices sharing.
• Obtained NY State funding for staff training. Developed and delivered technical training for the organization to increase their technical understanding, reducing the call volume to the Help Desk and eliminating one staff position.
• Managed the move of the organization’s 24/7, mission critical-call center without down time.
• Created and published a quarterly newsletter to promote the IT vision, increasing the organization’s understanding of the IT department.
• Established and implement long term goals for the Purchasing Department to deliver goods and services to the organization and client population reducing annual expenses by $6 million.
• Renegotiated multi-year purchasing contracts for paper and food reducing annual expenses by 17%.
• Renegotiated multi-year purchasing contracts for PCs. 24% annual savings.
• Implemented new purchasing policies and procedures to reduce processing time from 5 to 2 days.
• Implemented automatic food delivery to our homeless day programs eliminating processing of all but exception ordering.
• Implemented on line system to order office supplies allowing same day order process.

Confidential

Management Consultant

• Project management duties for several projects. Created EXCEL applications for small business, setting up small wireless network and Microsoft Access applications for client contacts.

Confidential

Director Project Management and Standards

• Provided direction, leadership to eight technical corporate staff members and the technical staff of over 300 company affiliates across the US in a matrix environment.
• Created and enforced policies and procedures for the entire life cycle of the organization’s projects.
• Directly responsible for testing, security, training, change control and production control on multiple platforms. (Web, LAN, Client/Server, Mainframe)
• Oversaw the coordination and preparation of IT communication materials such as newsletters, annual reports, presentations for the CIO and the National Board.
• Developed and implemented standards for operations, production, change control, application development and testing, successfully raising the professionalism of the IT department.
• Planned and implemented a major IT reorganization to streamline processes, increase productivity and enhance customer support.
• Planned and developed the Business Continuation plans including the IT Disaster Recovery plan.
• Successfully directed the organization’s Y2K compliance implementation, including replacement, remediation or retirement of systems.
• Implemented on-line help for all proprietary software reducing calls to the Help Desk and eliminating backlog of unresolved calls.
• Developed and delivered technical training for the organization to increase technical understanding, reducing the call volume to the Help Desk and eliminating one staff position.
• Planned and delivered the first two highly acclaimed “Technology Conferences” to improve the knowledge base of the affiliates’ technical staff.
• Negotiated a national outside contract for headquarter and affiliates’ other training. 40% reduction on training costs. Developed and delivered training curricula for proprietary software for headquarters and affiliates’ staff members.
• Implemented e-commerce site giving consumers on-line access to GSUSA merchandise and implementation of a merchandizing replacement system on a very aggressive timeline.