Manager Onboard Marketing Resume

SKILLS SUMMARY:

Event Planning & Execution
Project Management, End - To-End
Budget Tracking & Fulfillment
Process Development Training
Analytical Problem Solving
Implementation of New Technologies
Overseeing Project Logistics
Effective Problem Resolution
Team Leadership & Development
Lean, Six Sigma Confidential Projects
Staff Training & Motivation
Excellent Oral & Written Communication
Independent Drive & Team Work
Regular Project Presentations

GENERAL SKILLS:

Expert knowledge in Microsoft Office: Word, Publisher, Excel, Power Point, Access, & Outlook; Hobsons CRM Database Mainframe; Rumba Mainframe System; PeopleSoft; ETEAC Accounting Software; Citrix Database Systems; multi-tasking; attention to details; networking; customer service; using and repairing office equipment; managing staff; organizational skills.

CAREER EXPERIENCE:

Confidential

Manager Onboard Marketing

Responsibilities:

Create and ensure quality compliance of onboard marketing materials, copy collerteral, daily programs, in-room television advertisements, and shipboard digital displays
Enforce and achieve revenue goals in excess of $4 million per month
Lead efforts to identify and generate new onboard revenue opportunities
Maintain libraries of approved marketing materials and collerteral
Provide Budget Result explanations for Confidential corporate offices
Write accurate and comprehensive handover reports
Devise and schedule events to ensure maximum exposure and attendance
Fosters good communication with corporate staff, onboard senior management, officers and crew

Confidential, Los Angeles

Project Manager

Responsibilities:

Coordinate and execute complete Lean Six Sigma, Confidential projects
Train and develop employees and upper management in the Lean Six Sigma program and processes
Delivering cost savings and process improvements, exceeding expected results
Develop management & project teams; building strong internal & external relationships
Data analysis from various sources such as Budget Ledgers, Financial Systems, Oracle Systems and CRM systems
Track, Manage and Report Revenue exceeding $300 million annually
Team building: ensuring inspiration, commitment & buyin of projects
Recognized leader in a 30+ manager, 500+ employee workforce

Confidential

Administrative Support Coordinator

Responsibilities:

Coordinate & support all data day - to-day use of the database system
Maintain data integrity of the database system
Responsible for formatting, importing, and exporting data
Support outreach, recruitment, admissions, overall campus communication campaigns
Maintenance of the database system processes
Processing of various large electronic data collected from importing
Updating VIP Pages, student and staff system interfaces, and maintaining reports
Monitoring all scheduled communication and outputting campaign summary reports
Work with University Staff, faculty, vendors to achieve department goals

Confidential

Assistant General Manager

Responsibilities:

Train, orient, supervise, and monitor new staff
Monitor, forecast, and report budgets and sales
Represent company during offsite and high profile events
Open and close facilities
New product and guest experience implementation
Analyze and improve operational processes

Confidential

Owner

Responsibilities:

Monitor and adjust host locations to maximize overall profit
Purchase supplies and manage inventories
Report and comply with requirements of relevant government agencies
Maintain, fill and service machines
Manage accounting activities; manage/supervise employees
Liaison with host locations and staffs to meet their operational needs
Solicit and obtain new location contracts

Confidential

Manager

Responsibilities:

Manage daily front and back of house operations
Interview and hire for all staff positions
Direct management of entire 125-member staff
Manage inventory budgets and ordering
Perform regular staff performance appraisals and recommend salary increases
Achieve “Higher Than Standard Guest Satisfaction Scores”
Project and achieve company labor goals
Book and monitor facility banquets

Confidential

Club and Tower Assistant Manager and Front Desk Agent

Responsibilities:

Managed reservations and travel arrangements for corporate clients
Processed daily financial reports
Addressed and resolved guest concerns
Managed tours and entertainment booking for guests
Served as concierge for elite level guests
Club and Tower reception management
Insured that proper staffing levels were maintained

Confidential

Claims Assistant

Responsibilities:

Maintain and administer claim program database
Delegate staff assignments
Assist claimants with legal proceedings
Research disputed claims
Present claims to court administrators
Interact with and report to upper-level attorneys
Respond to and adhere to court deadlines
Respond to claimant information requests

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