Change Analyst Resume
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Alexandria, VA
SUMMARY:
- Dynamic and motivated certified Project Manager (PM) with a proven record of managing projects from concept to completion; developing strategies, goals, and objectives; employing best practices for measuring progress and successes; and building relationships. Experience working on and guiding cross - functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and accustomed to working independently in constantly changing environments.
- Planning and executing projects following best practices outlined by the Project Management Institute and the enterprises’ governance framework.
- Developing and implementing governance plans and monitoring and controlling the effectiveness of the governance plan.
- Integrating data/information from multiple sources to create and maintain project scope boundaries, schedules, plans, documents, reports and briefings.
- Managing multi-million-dollar budgets; preparing government required financial documents and procurement requests.
- Establishing relationships with stakeholders, including upper level military and civilian executive level leaders.
- Developing presentations and briefings to inform, prepare, and educate stakeholders (including executive level leadership and Congress).
- Evaluating project progress and performance, identifying and address any problem areas and risks; developing solutions and mitigation plans.
- Developing project scorecards and dashboards for reporting project status.
- Performing “as-is”/”to-be” analysis to determine pain points and gaps.
- Identifying change management needs, goals and objectives; resolving issues and resistance; creating transition strategies, documents and educational materials.
EXPERIENCE:
Change Analyst
Confidential, Alexandria, VA
- Evaluated Change Requests to properly categorize them based on risk and impact and assigns them to the appropriate subject matter expert(s).
- Helped educate consumers of the Change Management process on the standards and procedures through training and communications.
- Analyzed and processed Change Requests to ensure adherence to Change Management standards and supported enforcement of the Change Management standards and procedures.
- Communicated regularly with users of the Change Management process on the required information or updates to their Request for Change throughout the lifecycle of the request.
- Provided logistical support for Change/Release Coordination and Change Advisory Board (CAB) meetings.
Assistant Change Manager
Confidential, Ashburn, VA
- Prepared/reviewed change control documentation and working with engineers to identify impact/risk with proposed change requests.
- Facilitated and supported Change Control Board (CCB) meetings.
- Managed the change release calendar for the CCB, ensuring that deadlines are monitored and met, and informational reports are received from relevant departments and engineers in a timely manner.
- Prepared reports, correspondence and visual presentations.
- Defined problems, independently conducted research, and performed fact finding and analysis as necessary, formulated solutions, and made recommendations.
Senior Project Manager/Transition Coordinator
Confidential, Alexandria, VA
- Developed processes and procedures for updating and maintaining position data and provide training to federal team leads to ensure data maintains accuracy and integrity over time.
- Provided analysis and presentation of findings and suggested solutions to leadership to determine how employee bonuses were to be awarded for the upcoming fiscal year.
- Created integrated schedules for upcoming budget and reporting cycles.
- Managed two direct reports.
Organizational Change Management (OCM) & Communications Specialist
Confidential, McLean, VA
- Created organizational change management strategy documents and communications and OCM toolkits, including surveys and questionnaires to measure reach and effectiveness of messaging.
- Served as program liaison between the Organizational Change Management team and several technical work streams.
- Prepared weekly and monthly status reports for regulatory and supervisory organizations and created program overview presentations to educate VA leadership and stakeholders on the purpose, scope and benefits of the FMS transition.
- Developed proactive, consistent, and accurate communications to achieve buy-in and ownership from VA leadership and stakeholders for the implementation of the new FMS.
- Developed standard operating procedures/processes and tools to improve communication and information sharing between technology teams, business organizations, the Federal Shared Service provider, and third party contractors.
Senior Consultant
Confidential, McLean, VA
- Worked with Project Managers to define scope, develop detailed schedules, which include resources, cost information and establish links and dependencies with other projects and programs.
- Integrated information from work breakdown structures submitted by multiple groups of stakeholders (Security Team, Engineering/Development Teams, Testing, Operations and Sustainment Teams, 3rd Party Contractors) to create comprehensive project schedules.
- Managed Schedule Change Requests and provide impact analysis of requested change.
- Evaluated project schedule progress and performance and identify developing problem areas and risks.
- Monitored schedule for triggers and deviations and communicates schedule status to all levels of leadership.
- Analyzed critical path and constraints to determine effect of changes to schedule and recommend work-around.
Project Manager
Confidential, Arlington, VA
- Coordinated and reported on the work of various departments and teams (Engineering SMEs, third party developers and vendors, configuration, software, quality assurance team/section leads) to ensure required activities and deliverables were completed.
- Oversaw multi-million-dollar budget, prepared ROMs for FY17-21, POMs for FY15-16 and procurement requests for new equipment and tracked status of existing licenses and service contracts.
- Created or reviewed SDLC documentation including project management plans, requirements documents and requirements traceability matrices, solution and architecture designs, release plans, and test plans.
- Managed change requests and approvals, which included: generating and submitting Remedy tickets, presenting change requests and justifications to a Change Control Board and ensuring all changes were properly documented, vetted and approved.
- Delivered informational briefings regarding transitions to new systems to prepare and educate impacted stakeholders, including high ranking military officers and executive level civilians.
Project Management Analyst
Confidential, Fairfax, VA
- Developed Change Management Plan and Procedures documentation compliant with VA project management criteria and project requirements, including overseeing change management tools.
- Researched and diagramed the Veterans' Affairs (VA) project and change management procedures to teach the process to team members (both contractors and VA employees).
- Developed new project scorecards and dashboards and (where possible) improved current metric reporting dashboards, reports, graphs.
- Performed “as-is” analysis to determine what was lacking to ensure new metric system eliminates those problems.
Planning Analyst
Confidential, Arlington, VA
- Organized and compiled information, resources and reports from to create a record of the transition process at NASA.
- Developed statistical and trend analyses from the Transition Decision Board issue and action item tracking data.
- Created elaborate “battle rhythm” calendars to illustrate key decision points, milestones, and events across multiple projects and directorates to facilitate integration and collaboration.