SUMMARY:

Experienced Project Management Professional (PMP) and certified ITIL Expert with more than 25 years of information technology management experience in the public and private sector. Self - starter and motivator with extensive experience leading high performance teams and tailoring best practices to effectively manage technology as a strategic asset. Proven track record leading business transformation projects and providing strong leadership within a strong team concept.

EXPERTISE INCLUDES:

• Program and Project and Management
• Data Center Infrastructure and Operations
• IT Service Delivery Management
• Vendor Management
• Business Development and Analysis
• Service Level Management
• Continuous Service Improvement
• Cloud Computing

WORK EXPERIENCE:

IT Manager

Responsibilities:

• Part of leadership team responsible for a strategic program to transform ERP solutions and systems used to manage information and data
• Managed international team responsible for operational readiness and IT service management processes
• Evaluated and recommended standards for systems use based on business process requirements, reducing risk exposure, information security and information retention requirements
• Responsible for projects that included a new financial management system and migrating Confidential Office environment to Google G-suite platform
• Organized program assets, licensing and service agreements

Confidential, Vienna, VA

Senior Project Manager

Responsibilities:

• Successfully managed the project and service delivery activities required to consolidate Confidential into a single Active Directory domain model
• Led project to replace Adobe Connect with Confidential for company wide web conferencing services
• Produced project lifecycle documents including project charters, project plans, schedules, service transition requirements and regular status reports for executive management

Confidential, Sterling, VA

Senior Project Manager

Responsibilities:

• Coordinated infrastructure implementation activities to consolidate global data center locations with a team of network engineers, administrators, business operations, procurement and on-site smart hands
• Transitioned company “acquired” network assets and IT services to Confidential service management standards, including ServiceNow requirements for handling configuration, change and incident management
• Led Network Operations Center (NOC) integration project to standardize incident management processes for acquired network, servers and storage assets and services

Confidential, Chantilly, VA

National Science Foundation - Project Manager

Responsibilities:

• Performed alternatives of analysis to recommend options for relocation of federal agency WAN, LAN and Telecom services with strong requirements for minimum disruption to business services during transition
• Developed network transition plans in alignment with other project workstreams to relocate data center servers, storage systems and business critical applications
• Managed program scope of work, task orders and change requirements with agency contract representatives
• Developed methodology using SharePoint and other tools to manage project - peer reviews, version control, traceability requirements, schedules, financial forecasts, issues and risk

Confidential, Reston VA

Senior Infrastructure Project Manager

Responsibilities:

• Managed end-to-end infrastructure buildout for a strategic initiative to modernize Confidential capital market trading and reporting computing systems
• Coordinated infrastructure provisioning from intake to production operations with members of application development, engineering, architecture, data center facilities, networking, Linux/Wintel, middleware and storage
• Responsible for managing project scope, plans, risk, schedules, compliance, OpEx & CapEx budgets, and status reports

Confidential, McLean, VA

Senior Project Manager

Responsibilities:

• Led build-out of infrastructure environments to support application lifecycle activities
• Responsible for tracking project resources, schedules, costs and risk
• Provided detailed progress reports to Project Management Office and customer stakeholders

Confidential, Chantilly, VA

Senior Program Manager

Responsibilities:

• Documented feasibility study, business strategy, ROI and implementation approach for cloud-based web service
• Evaluated public cloud platforms that included Amazon Web Services and Confidential Azure to meet website requirements for a secure, scalable and resilient hosting infrastructure
• Managed web development and infrastructure implementation planning activities based on ITIL, PMI and Agile best practices

Confidential, Fairfax, VA

Senior Operations / Program Manager

Responsibilities:

• Managed customer infrastructure build-out services and service agreements for Confidential US data centers and worldwide edge locations
• Restored customer satisfaction after hire by exceeding specified service levels and reducing the time to deploy infrastructure by more than 30 percent
• Reduced company labor costs and increased gross margin by more than 20% after six months
• Led regional and global program reviews of service performance metrics, capacity models, and provided recommendations for improvement
• Made significant contributions to PMO, Finance, Six Sigma team and program. Developed financial model adopted as the global standard for forecasting and tracking project resources and costs
• Led winning proposal for services at one of the world’s largest data centers. Included new support model to accommodate request for reducing on-site labor costs

Confidential, Fairfax, VA

Senior IT Operations Manager

Responsibilities:

• Managed all public sector data center hosting facilities, personnel, upgrade projects, support services, infrastructure assets, compliance and retention requirements, business continuity, disaster recovery and third-party vendor agreements during a period of tremendous growth
• Successfully transitioned Confidential IT data center assets and services to comply with Confidential compliance requirements after 2003 acquisition
• Led Confidential and Confidential & Confidential technology merger activities under budget and six months ahead of schedule
• Represented public sector IT interests on global steering committee, Confidential and large scale initiatives
• Performed a wide range of business development activities, including an SME role on more than 15 proposals ranging from small to very large in value
• Consulted on multiple federal government IT implementation and support engagements

IT Technical Lead

Confidential

Responsibilities:

• Installed, administered and maintained LAN’s, Lotus Notes, file & print, backup systems, MAC and PC configurations
• Performed multiple roles in tandem, including data center lead, service desk supervisor and asset manager during period of tremendous company growth
• Led multiple data center consolidation, improvement and new site built-out projects