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Agile Scrum Master Resume

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Houston, TX

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CAREER OBJECTIVE:

Experienced Scrum master with SCCM and AWS background knowledge. Proven track record of delivering high quality service and software on time with budget seeks a position with a top technology firm

SUMMARY:

  • Extensive skill set dedicated to business and systems analysis, Software development, engineering, integration and packaging on PC - based, client - server and web-enabled systems.
  • Working with GIS and GPO teams.
  • Good knowledge on deploying applications using SCCM 2012
  • Well versed with Windows Registry, File System, Services, Devices, Security.
  • Experienced in all stages of the software lifecycle functions - requirements gathering, analysis, design, development, test and implementation.
  • Experience MS Office and Symantec Ghost deployment.
  • Exceptional verbal and written communication skills, excellent team player.
  • Extensive experience working on BIOS configuration and version as well as updating BIOS version.
  • Valuable experience working on VMWare workstations.
  • Experience with application, driver packaging and distribution
  • Involvement with computer hardware such as processor, graphics, drives, sound and managing and troubleshooting drivers.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Agile Scrum master

Responsibilities:

  • Protect development team from outside distractions, impediments, or team conflicts and maintain focus on product backlog project timeline.
  • Work closely with project owner in backlog management and continuous delivery of features.
  • Educate and reinforce scrum methodology and agile framework to team members and stakeholders
  • Direct and lead development team from project initiation through the delivery of final product.
  • Addressed problem through risk management and contingency planning

Confidential, Wilmington, DE

Operating System Deployment Specialist

Responsibilities:

  • Provide technical support and customer service to existing clients in help-desk, desktop, server and network deployment, migration, maintenance and disposal.
  • Working on Windows and SCCM on client for PC refresh project, supporting Windows 7, Windows 8.1.
  • Provide services and solutions for a variety of software systems applications on all levels, ranging from Help Desk Support to Application Development.
  • Provide resources and technical assistance for migrating data-including, hardware environment refreshes, storage reclamation, consolidation and other key infrastructure initiatives.
  • Provide services a broad range of solutions from consulting and implementation to managed services.
  • Provide infrastructure support with cost-controlled solutions. Include complete management responsibility for all elements of a customer’s IT infrastructure.
  • Build deployments jobs on SCCM, Microsoft security updates deployment,
  • Adding removing machines from SCCM.
  • Solutions include the management of systems, call support, network, security infrastructure reporting and monitoring processes.
  • Provide comprehensive hardware maintenance services.
  • Provide infrastructure, call support, network, technical assistance and disposal.

Confidential, Houston, TX

Desktop Support Engineer

Responsibilities:

  • Maintained Strong Relationship with clients
  • Setup workstations, Servers, and various peripheral devices
  • Created technical documents and videos for IT .
  • Setup backups for servers and workstations.
  • Deployed and manage anti-virus solutions
  • Collaborated with various vendors and ISP
  • Managed Active Directory and Exchange.
  • Deployed and manage Group Policies for automation
  • Managed IT support tickets via ticketing system
  • Managed inventory of workstations, servers and peripherals
  • Development activities for multiple concurrent product launches including: material selection, transit testing, stability testing, sterility testing, and component qualification.
  • Understanding of Windows 200X Professional Server, MS Office and Symantec Ghost. Knowledge of basic network fundamentals preferred.
  • Knowledge in troubleshooting hardware, peripherals, software, operating systems and internet connections
  • Proficiency in software installations and upgrades
  • Architecting Install Shield projects for the deployment of company products.

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