SUMMARY:

• Management professional with an established track record and international experience.
• Certified PMP professional with Project/Program Management experience in IT Infrastructure and software enhancements projects within outsourcing services in banking/telecom industries with emphasis on incident management, service/work requests, change and problem management and forecasting.
• Experienced with Service Management vendor landscape research and market scan of vendor products to support the client’s decision during the procurement/transition process for IT Service Management technology. Assisted creation of roadmaps and business cases to support the multi - year IT Service Management transformation programs, including detailed initiative profiles listing the activities to support the transformation, rationale, analysis and recommendations to support the investment in an IT Service Management.
• Areas of specialization: PMLC/ SDLC/ IT operations and infrastructure technologies, stakeholder/vendor management, mentorship and human capital development, program/project management, IT testing/validation/ processes.
• A hands-on manager with an excellent track record in strategy development and implementation through the use of all known project management methodologies: Agile, DevOps, Waterfall, etc. and ability to leverage and blend in each other depending on specific program/project needs.
• Excellent logical, analytical, negotiation and project management skills to clearly define requirements and identify key issues.
• Experience with: Business Case creation/approval, Contract Negotiation , Procurement, SLA, Leasing agreement, RFA/RFP, Program/Project financial and budget reporting/forecasting, schedule/ status/ performance weekly/monthly and ad hoc reporting using Clarity, Planview, Smart Stream, Share Point, Confidential EPM-BART and etc…
• Over 10 years of team management, staff and performance reviews experience.
• Able to mentor and coach both developing and experienced IT management.
• Led project teams to ensure implementation and successful to Confidential Level 3 best practice requirements.

WORK EXPERIENCE:

Senior Technology Project Manager

Confidential

Responsibilities:

• Integration of multiple vendor hardware and software components with the Confidential OSS service provider's core network, and migration of over 3800 users to the new solution
• Complete Netscaler configuration of second site for geo-redundancy (SW, Services)
• Augment existing capacity for infrastructure supporting Xenapp and Observer IT (HW, Services, Internal effort)
• Solution design and complete changeover of phase2, phase3 access from Netscaler to RSA (Services, Internal effort)
• Complete Netscaler move at Confidential from REN to RCMIN (Services, Internal effort)

Senior Technology Project Manager

Confidential

Responsibilities:

• Microsoft 365 and Windows 10 Migration- initiative at feasibility stage at Confidential
• VOIP Re-engineering and Upgrade for Confidential initiative at conceptualisation stage at Confidential

Senior Technology Project Manager

Confidential

Responsibilities:

• Confidential Wealth internal and external facing trading applications upgrade and migration to .Net 4.6.2 frame work (Budget 1.2M, Managed 8 core team member and multiple 3 international teams).
• Facilitated communications with Senior VP stakeholders and sponsors.
• 157 International servers including locations in Canada and US.
• Managed 6 vendor accounts and coordinated interdependent deliverables between them.

Senior Project / Program Manager

Confidential

Responsibilities:

• Managed the Share Space Business Transformation Program to enhance employee productivity and engagement.
• The program migrated and transform ed the business of end user IT Services for Confidential enterprise - IT Service Desk, Desk-side Services and Desktop Engineering from Confidential and have these functions delivered by Rogers’ employees and newly engaged vendors. Confidential used " Confidential Service Management" (ISM) for managing and reporting on all IT Service Management processes at Confidential including: Incident Management, Problem Management, Change Management, Service Request Management, Asset Management and Configuration Management.
• As part of the migration, the program transitioned the delivery of End User Services to ServiceNow’s (SN) IT Service Automation platform by bi-directionally integrating SN to ISM and keeping both systems integrated and equally functional to support its new, transitioned IT Service Management functions.
• The program kept both systems functional for some time to completely mitigate and eliminate any risk from business operational and transitional perspectives and gradually implemented the integrated target-state IT Operating Model for End User Services without noticeable issues or concerns of any kind.
• Project managed: Real Estate requisitions/changes for Toronto and Montreal Call Centers, IT Service Desk, Self Serve Kiosk, Desktop Engineering and Asset Management transition work stream. Supported and validated ServiceNow deliverables during the overall transition of services from Confidential .
• Developed and maintained reporting and communications means during the IT services roll outs for Confidential and sun-setting them for Confidential India side. Was the integration prime between ServiceNow and Confidential within Service Desk, Desktop Engineering and Asset Management services remediation stream projects. Developed the Project Requirements within password/user id, issue, incident, problem and asset management.

Senior Infrastructure Project Manager

Confidential

Responsibilities:

• Enhanced, upgraded and participated in the development of programs, products and services program by assessing the impact, forecasting effectiveness and feasibility of proposed changes, reviewed options and proposals, made decisions and recommendations regarding feasibility and implementation of changes.
• Supported the development of detailed business cases outlining the program goals for the application migration/transition to the environment virtualisation initiative of the CIBC-TO ITS environment commoditisation strategic work stream.
• Negotiated for vendor support to ensure that all the appropriate disciplines are represented on the application migration program and/or project team.
• Developed work plans for a variety of non-routine projects such as identifying specific objectives, determining appropriate methods and procedures, and establishing deadlines for application migrations/transitions to different (virtual) environments/farms.
• Ensured that projects or programs are completed according to general/broad work plans; identified new priorities and took necessary actions to ensure project completion including the management and responsibility for the implementation of new or modified multi-phase programs or services, and obtaining user acceptance and ensuring consistency with organizational objectives and standards of quality.
• Managed client relationships where business development responsibilities are significant components of the job. Ensured effective and timely forecasting, planning and reporting.
• Monitored the completion of major milestones and reassigned project priorities to maintain the project or program schedule including monitoring the involvement of internal and external resources.
• Monitored and justified expenditures against project or program budget and prepared periodic status reports.

Senior Infrastructure Project Manager (Scrum Master)

Confidential

Responsibilities:

• In this customer-facing role as part of Confidential ’s Global service team, interfaced and engaged with Line of Business management, business relationship managers and others in the negotiation/development of project plans, budget/demand planning, prioritization of initiatives and priorities to meet client business needs.
• Followed Confidential and Confidential approval processes: CAB/TAB, enterprise change/release management and adhered to standard weekly reporting mechanisms.
• Managed/consulted with Project Managers, Application Technical Leads, Architects, and multiple international cross-functional teams simultaneously to deliver project objectives. Led the determination of sizing and design of core technology blocks, including network access, server sizes and locations, failover or disaster recovery capabilities of proposed solutions. Conducted overnight weekend implementations and system rollouts.
• Managed multiple concurrent large scale and complex infrastructure/application deployment projects within a large enterprise environment with cross-functional globally dispersed teams of IT professionals.