SUMMARY:

Results - oriented, highly organized, and proactive professional with over ten years of cross-functional experience in nonprofit management, IT project management, and administration. Proven track record of establishing meaningful relationships and executing successful strategies to achieve stated goals and objectives. Ability to leverage technical proficiency and effective communication skills to interact comfortably with board members, staff, and clients.

CORE STRENGTHS:

• Adept ability to anticipate problems and carefully outline solutions through influencing others and executing established plans
• Strong relationship building skills that help hold teams together and link ideas, events, and people to create cohesive concepts
• Strategic mindset that allows for deliberative analysis and well-informed decision-making
• Conscious focus on identifying opportunities for improvement while keeping the big picture in mind

AREAS OF EXPERTISE:

Business Operations & Management: Project Management | Quality Assurance | Process Improvement | Budget Planning & Analysis | Conflict Resolution | Strategic Partnerships & Planning | Data Collection & Analysis | Contract Management & Negotiations | Workflow Analysis | Organization & Time Management | Research

Leadership: Team Management | Mentorship & Coaching | & Development | Written & Verbal Communication

TECHNICAL PROFICIENCY:

• Microsoft Office (Word, Excel, PowerPoint, Access, SharePoint, OneNote)
• Office 365
• Microsoft Dynamics CRM
• Salesforce
• SQL
• Microsoft Project
• Asana
• Trello
• Database Architecture & Administration
• Program Management
• Career Counseling
• Program Enrollments & Assessments
• Survey Design & Analysis
• Cultural Sensitivity & Awareness
• Community Partnerships & Outreach
• Volunteering

WORK EXPERIENCE:

Confidential, Washington, DC

Project Coordinator

Responsibilities:

• Consults with executive director and program manager on proposal to fund CRM and technology infrastructure
• Provides leadership and development strategies for addressing technology needs; research, evaluate, and shortlist vendors
• Develops comprehensive community outreach plan, including design and distribution of both print and online materials to improve awareness and overall footprint or program
• Created resume coaching service for clients that addressed old and incorrect criminal records from background checks
• Continually cultivates relationships with community partners to facilitate connections with clients in need of legal assistance and al guidance
• Evaluates program effectiveness through definition and analysis of data from client surveys and interviews
• Enhances Confidential ’s data tracking systems for volunteer and pro bono involvement to identify areas of improvement

Confidential, Washington, DC

Chief Program Officer

Responsibilities:

• Developed and executed $1 million budget to fund program, assisting 700 individuals per year to learn technical and soft skills to further their careers and increase independence
• Collaborated effectively with community and government partners (i.e. housing, libraries, and employment services) while negotiating partnership agreements, increasing community resources and reach, ultimately yielding higher enrollment
• Worked closely with development team to lead new program expansion into Maryland

Confidential, Washington, DC

Director of IT

Responsibilities:

• Oversaw all IT operations and Salesforce CRM launch ensuring that program data was consistently and centrally tracked during implementation process
• Implemented new marketing initiatives to recruit students by phone, internet, and field work, which resulted in a 100% attendance increase at recruitment events and higher enrollments
• Performed staff on functionality of changing technologies including the adoption of a new CRM platform and phone system at multiple sites
• Overhauled outdated internal and external admissions and assessments process, ultimately increasing efficiency and assuring the most qualified candidates for enrollment
• Organized and conducted admissions events, including campus open houses, community fairs, and recruiting events; participated in recruitment and enrollment activities including: open houses, student interviews, sessions, orientation programs, site visits to employers, etc.
• Counseled and provided guidance to students on personal, academic, vocational, and conduct issues

Confidential, Washington, DC

Project Director

Responsibilities:

• Led implementation and adoption of new management software and financial system to improve tracking abilities for members, activities, and payments
• Directed migration of AMS data from iMIS and Solomon to Microsoft Dynamics CRM and SL; managed and coordinated work of developers, SMEs, and IT vendors
• Originated bids out to contractors, and negotiated pricing with vendors to improve project ROIs and mitigate project risk
• Decreased service contract expenses by 20% yearly through initiation of IT operations assessment and contract renegotiation

Confidential, Washington, DC

Data Manager

Responsibilities:

• Led project to implement custom web-based system to allow remote access interaction with live database
• Collaborated with project and specialty team members to support data entry, reporting, and database maintenance, which guaranteed consistent, cohesive data handling
• Developed comprehensive online user guide for and to increase user-adoption
• Collaborated with development manager on proposal that resulted in a $30K grant for website redesign