SUMMARY:

Senior Program Manager and Certified SCRUM Master with a demonstrated 20 - year Big-4 track record in executing holistic solutions through enterprise-wide cross-functional complex Information Technology (IT) acquisitions, Systems Implementation and Upgrades, through full Software Development Lifecyle (SDLC), in the areas of Oracle/SAP Enterprise Resource Planning (ERP), and Business Intelligence (BI).

TECHNICAL SKILLS:

Specialties: enterprise level IT governance and planning, leading Enterprise level transformation to a SCRUM environment per SCRUM Body of Knowledge (SBOK) Guide, C-Suite communication, leading feasibility studies for major acquisition programs, leading governance structures, heading Business Steering Committees, implementing pre/post-merger change management initiatives, financial management, budgeting, forecasting, OMB compliance, business alignment with Global Delivery Centers, establishing Program management office (PMO), Enterprise Architecture, Capital Planning and Investment Control (CPIC) cycle, Financial Management, vendor selection and management, evaluating new initiatives using cost-benefit analysis and alternative analysis, developing policy and operational processes, and executive representation at major forums.

Skills: IT Solution Design, SDLC Best Practices, System Integration, Implementations and Maintenance of multi-tiered customized solutions involving ERP Financials, Primavera, HR Applications, eCommerce, Business Intelligence (OBIEE and Analytics), CRM, and Middleware (SOA) with industry leading design techniques, in Cloud (AWS / Azure) or traditional infrastructure environments.

PROFESSIONAL EXPERIENCE:

Senior Project Manager, SCRUM Master

Confidential, Washington, DC

Responsibilities:

• Support the Revenue Modernization Program, Office of The Chief Financial Officer (OCFO), during a software upgrade project to modernize Confidential .
• Guiding the SCRUM Team and Client on use of Agile/SCRUM practices to add business value.
• Guiding the SCRUM Team on how to self-organize and remove gaps in the Agile/SCRUM frameworks.
• Assessing maturity of the SCRUM Team and CBP and coaching the principles of Agile/SCRUM at a sustainable pace.
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Building a trusting and safe environment where problems can be raised without judgement, with an emphasis on problem-solving.
• Facilitating work completion in a Servant-Leadership style espoused by SCRUM
• Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication and improving transparency.
• Educate Client team on implementation of SCRUM principles and lead SCRUM Sprints for upgrades to critical revenue functionality. Support Product Owner (Client Lead) in selection of SCRUM Team and grooming, maintaining, and prioritizing Product Backlog.
• Review User Stories with Infrastructure and Security teams to implement prioritized functionality and achieve Authorization to Operate (ATO)
• Support all Project Management functions from a business and technical standpoint, emphasizing on stakeholder and executive briefings on progress.

Senior Principal Manager and Agile (SCRUM) Subject Matter Expert

Confidential, Washington, DC

Responsibilities:

• Establish Agile (SCRUM) methodology for the Application Development and Operations and Maintenance (O&M) Transition effort from current Service Provider and Shared Service Center (SSC) to new vendor for the entire Oracle footprint (Financials and OBIEE)
• Provide Agile (SCRUM) subject matter expertise at various phases of the System Development Life Cycle (SDLC), and provide input into enterprise architecture
• Support the Infrastructure Transition to new Data Center with a new Vendor, including Discovery sessions, requirements definition, and transition protocol
• Produce JPMO level Standard Operating Procedures (SOP) and policies for implementation at Trio Components
• Write C-Suite communication for distribution amongst the Department HQ, Trio Components, and Application and Infrastructure vendors
• Support acquisition efforts, and write technical sections of Statement of Work

Senior Program Manager

Confidential, Washington, DC

Responsibilities:

• Provide Agile/SCRUM subject matter expertise for multi-year, multi-million, complex Information Technology (IT) acquisition and implementation solutions
• Provide strategic direction in acquisition, implementation, execution of delivery, and maintenance of organizational IT assets within stringent cost/schedule SLA’s.
• Develop and manage SCRUM artifacts and documentation per SBOK guidelines
• Develop and manage project management assets such as the Project Charter, Integrated Master Schedule, Risk Management logs, Status Reports, and Project Dashboards, as per PMBOK guidelines.
• Provide technical expertise, domain knowledge, business functional knowledge for continuous value-add initiatives through cost competitive solutions.
• Provide financial management subject matter expertise, overall cost ownership of major IT programs, implement continuous cost effectiveness strategies.
• Oversee, review and approve reporting and communication to the Office of CIO and the Office of CFO, and compliance with cost management directives
• Manage and coordinate with resource fulfillment teams to allocate Project Managers, technical and functional leads to key tasks in IT programs.
• Provide support in vendor selection, licensing model selection support, Cloud model selection, through quantitative analysis and executive reports
• Manage multiple vendors and performance, and vendor produced deliverables.
• Act as Subject Matter Expert (SME) to the Office of CIO, the Office of CFO, and senior management on technology solution offerings, and policy implementation
• Review program progress, review legal compliance, Service Level Agreement (SLA) metrics, and approve financial reports to the Offices of CIO/CFO
• Lead, supervise and mentor Project and Deputy Program Managers, and senior technical leads. Provide supervision, review and approval of work deliverables, expertise in technical matters, and resolve any conflicts and escalations.
• Interview, select and mentor key senior staff, allocate key technical leads and managers to mission-critical tasks, and provide task ownership, training and challenging opportunities to help retain key talent
• Create strategic alliances and provide organization representation to various stakeholders, build and maintain strong relationships with strategic customer base, federal agencies and departments, and the commercial sector.
• Represent organization at high visibility events such as the Oracle Open World (OOW) and other technology conferences to solidify organizational presence and contribute to the strategic technology vision espoused by the organization.

• Provide leadership to Confidential ’s acquisition and upgrade of a multi-year, multi-million-dollar omni-channel eCommerce services, and launch a direct-to-consumer eCommerce solution for the Confidential Exchange Service Command operating more than 300 retail locations worldwide.
• Develop solution design for multiple source vendors for key components and Business Intelligence (OBIEE) integration of the eCommerce lifecycle including Cloud hosting, order management, customer care, fraud management, and fulfillment, for Oracle Commerce ATG and Endeca Applications.
• Review vendor profiles, interview and shortlist key senior technical vendors for maintenance, implementation and upgrade of IT asset acquisition
• Organizational representation to and partner with parallel organizations such as Confidential and Confidential using similar technologies for eCommerce
• Develop, build, and own cost management structure for the acquisition
• Delivered tangible results by executing Delivery SLA’s against stringent deadlines and oversee completion of transition work products.
• Led multiple RFP responses including technical and pricing responses
• Created / supported post award documentations such as Project Charter, Project Management Plan, Integrated Project Schedule (Project) including resource baselining, Delivery Schedule, Acceptance Criteria, Contingency Plan, and Risk Management Logs.
• Supported annual Capital Planning and Investment Control (CPIC) process by providing financial input and comparison criteria for investment decisions.
• Managed and reported Cost, Schedule, and SLA Performance metrics for SOW deliverables; managed client expectations with variances
• Partnered with Confidential in its strategic initiative on hunger eradication, and acquisition of modernization assets to improve operational quality and efficiency. Documented change management goals and roadmap.
• Secured executive sponsorship for competitive grants and led the preparation of budget for OMB submission and approval.
• Provided subject matter expertise in organizational initiatives in cost management, quality assurance, configuration management of IT assets, and change management for acquisition of new assets.
• Demonstrated tangible results by leading a baseline of technology initiatives over a multi-year period to strengthen program integrity and prevent trafficking by food stamp recipients.
• Created coalitions and represented organization at multi-Agency level (Food and Nutrition Service, Food Safety and Inspection Service) and reviewed joint reports for release to the Office of CIO.
• Led pre-acquisition and post-acquisition integration and contingency planning for consolidation of multi-geography IT assets and systems implementation, for multiple system applications in eCommerce (ATG, Endeca), OBIEE, financial management (GL, AR, AP), and human resources (Payroll) in AWS Cloud.
• Led production of Process Manual documenting tools and processes for transition.
• Led integration of disparate and duplicate applications at each acquisition phase
• Produced quantifiable capability and utilization models, as-is to to-be roadmaps and fit-gap analysis, post-acquisition scope and solution blueprint.
• Established global Program Management Office (PMO), IT governance structures, and helped develop IT operational procedures and policies
• Partnered with vendors and assisted in vendor selection of critical human assets and led a global team of system implementers.
• Oversaw IT financial management for a $2.9 Billion acquisition, and reviewed and approved monthly financial reports and forecasts for the Office of the CFO.
• Provided leadership for a global industry leader in touchscreen microchip technology, for a complete suite of IT asset acquisition, including d Enterprise Resource Planning (ERP) suite of applications, Human Resources (HR), organizational Business Intelligence (OBIEE) and reporting, supply chain applications, middleware system applications, data hosting and Cloud infrastructure services, and IT security services.
• Partnered with CIO for a 5-year merger and acquisition initiative of technology transformation for human interface solutions for electronic devices,
• Championed organization case of IT acquisition to Office of CFO. Represented organization to industry alliances such as Oracle, Fast ID Online (FIDO) and the Universal Stylus Initiative (USI)
• Established Program Management Office, and IT governance structure for global management of IT assets.
• Designed solution for Store Operations Order-to-Cash (Order Management, Cash Management, Receivables) and Procure-to-Pay cycles (Purchasing, Payables)
• Led application upgrade and maintenance program against stringent SLA’s
• Led upgrade planning for Oracle R12 upgrade, including feasibility study, as-is to to-be documentation, fit-gap analysis, and phased implementation design.

• Designed and delivered Agency-wide Confidential -748 compliant Earned Value Management System(EVMS) in Primavera, and executed design of dashboard of EVMS metrics for the CFO.

Project Manager

Confidential, Washington, DC

Responsibilities:

• Managed business technology processes and aligned technology resources to business goals
• Managed executive relationship and delivery of research projects
• Coordinated cross-functional teams in process improvement, compliance, and governance
• Planned and managed requests for proposals, resource models, and projects.
• Managed budgets and Service Level Agreements
• Developed analytical cost model to reduce unutilized capital by 40%.
• Created a risk management initiative for Department of Education’s eCompliance system