Agile Coach/CSM Resume Charlotte, NC - Hire IT People

SUMMARY:

Accomplished servant - leader, specializing in Agile Coaching and Transformations capable of delivering large-scale Software and Web Development projects on-time and within budget. Demonstrated ability to motivate, organize, lead and coach Scrum teams across multiple locations, components and workstreams. Expert at driving the adoption of Agile principles, practices and values focused on predictable, quality delivery and continuous improvement of development teams.

PROFESSIONAL SKILLS:

Extreme Programming
Scrum
SAFe
Kanban
Waterfall
Test-Driven Development
IBM-RTC
JIRA
Rally
SharePoint
MS Office Suite
CSS
Java/Java Script
HTML
Python
Ruby
C#

CORE COMPETENCIES:

Agile Transformation
SAFe
Product/Project Management
Agile/Scrum Methodologies
Process Improvement
Leadership
Cost Reduction
Business Development
Team Management
Release Management
Agile Software Development
Resource Planning

CAREER PROGRESSION & HIGHLIGHTS:

Agile Coach/CSM

Confidential, Charlotte, NC

Responsibilities:

Champion process improvement initiatives to coach waterfall Legal technology teams through an Agile transformation, them on Scrum, Kanban & XP methodologies.
Build high performing teams with ownership and accountability and demonstrated team output through use of Dashboards, Burndown Chart and Business Value Accumulation charts in Sprint Demo resulting in an increased velocity of over 30%.
Spearhead impediment meetings between development teams and one of the lead development teams in legal technology department aligned with our development work, which has resulted in resource and task allocation improvements and faster deliveries.
Improve team communications by guiding team on Scrum Values, Practices and essential adherence to Scrum Methodologies.

Agile Coach/CSM

Confidential, Charleston, SC

Responsibilities:

Coached and managed 3 teams responsible for delivery and execution of product features aligned to the Veteran Info portion of the Veterans Benefit Management System web application. Review and reinforce roadmap, backlog and cadence with teams while maintaining focus on continual improvement.
Proficiently organize and facilitate daily Scrum, sprint reviews, retrospectives, sprint and release planning.
Coordinate with Production Operations, Requirements Management, Release Management, Defect Management, Web Services and Architecture teams to support product design, deployment and maintenance.
Lead Scrum of Scrums meeting and enact change and continuous improvement methods to increase team productivity by 47% and the quality of deliverables by 34%.

Scrum Master

Confidential, Chapin, SC

Responsibilities:

Assisted the PMO during transformation from Agile to Waterfall and coached development teams on Agile principles evangelizing the benefits to ensure its smooth adoption.
Mentored business/IT resources to leverage agile principles, practices and frameworks to deliver high-value business capabilities with smooth deployments for dozens of software products of automated tools.
Consistently assessed the Scrum maturity of the team and organized coaching the team to higher levels at a pace that was sustainable and comfortable for the team and organization.

Quality Assurance Project Manager

Confidential, Chapin, SC

Responsibilities:

Defined and implemented quality assurance testing methodologies and metrics while managing a team of 15 QA testers.
Collaborated with senior leadership to manage service level agreements, conduct health checks and audits to identify potential compliance issues.
Proposed and executed process changes and improvements resulting in a 27% increase in quality and 57% team retention.

Agile Trainer/Consultant

Confidential, New York, NY

Responsibilities:

Implemented Scrum best practices to design and deliver contact center solutions that resolved 84% of first contact resolution impediments.
Coached and trained all Scrum events including planning prep, Portfolio Roadmap sessions, Product management Councils, Scrum of Scrums, all other Scrum events (Sprint planning, daily standups, reviews, backlog refinement and retrospectives) resulted in a 20% overall cost savings of the budget allocated for the contact center.

Supply Chain Management/Project Manager

Confidential, Roanoke, VA

Responsibilities:

Facilitated the smooth implementation of a $100,000 Optivision lab management system with an Optivision consultant, minimizing turnaround times for eyewear jobs.
Delivered workflow packages that shortened supply chain times by 36 hours.

Customer Service Project Manager

Confidential, Columbia, SC

Responsibilities:

Manager responsible for leading and motivating team leads and over 50+ customer service representatives in handling all types of client inquiries, technical support issues, and escalations to achieve first-call resolution.
Turned around the lowest 25% of all call-taking representatives with specialized, reducing Average Handle Time and Transfer Rate Reduction by 20% and 25%, respectively, thus saving $6 million in operating costs.

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Agile Coach/csm Resume

Charlotte, NC

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