SUMMARY:

• 12+ years’ IT PM experience/ 7 years’ Scrum Master/Agile Coach experience
• Led end - to-end PMLC/SDLC activities of large and small multiple, simultaneous projects
• 15-75+/scrum teams 2-5 (on-shore/off-shore) Project Management Methodologies
• Agile/Scrum, Waterfall Waterfall/Agile Hybrid Agile/Scrum Transition Change Coaching DevOps Agile Scrum Metrics Earned Value Performance Metrics CSM/Certified Scrum Master : Envisioning, Product Road Mapping, Portfolio Planning, Release/Sprint Planning User Story Development Estimating Product Backlog Grooming ­ TDD CI ATDD Knowledge of: XP, FDD, BDD, Lean Pair Programming SW Release Mgt .
• Kanban Requirements Gathering/Analysis Project Document Development: Project Governance, Project Charter, Project Plan , federal Advanced Planning Document (APD) funding request, Communication Plan, Statement of Work, Scope Statement, WBS Project Prioritization: NPV/IRR analysis MS Project Schedule Development, Earned Value Management, Status/Progress Tracking, Reporting Critical Path Methodology Resource/Utilization Management Change Control Management Risks/Issues Management Budget Estimating/Development /Mgt. Meeting Facilitation
• Sr. Leadership, Stakeholder, Customer, Team SharePoint site: Administration, Development Identification Access Management Communications
• Internal/External Stakeholders/ Customers /Vendors/ Contractors Manage Customer/Stakeholder Relations/Communications/ Expectations Conflict Mgt ./ Resolution Customer/Market Survey Development Web development Cloud Platforms
• SaaS IaaS Data Centers Database Development ETL data migration Data Analysis Data Normalization UI/UX development UAT Test Case Development Process Improvement/Process Mapping KPI development Excellent Written and Oral Communication
• Effective Interpersonal Skills Matrix Mgt. experience ­ Advanced Computer Skills: Jira, Confluence, Jenkins (CI tool), MS Project , Excel, PowerPoint, Visio, SharePoint , Access , Trello , Slack , Word, Google Docs., Lotus Notes, Outlook, Skype for Business , WebEx; Aha - Product roadmap development tool; Survey Monkey .

PROFESSIONAL EXPERIENCE:

Confidential, Oakland, CA

Senior IT Project Manager

Responsibilities:

• Led business case/ business requirements identification/refinement
• Provided guidance for functional/non-functional requirements gathering
• Facilitated (multi-tier) architecture and design process to align with target functionality and associated components.
• Maintained team focus on end-to-end traceability of data flows among systems
• Provided progressive end-to-end project plan development, performance tracking with MS Project
• Developed/tracked/reconciled end-of-project budget $12M vis-à-vis resources capacity, project performance.
• Implemented risk/issues management framework through implementation/deployment of MS SharePoint tool.
• Coached team to establish and implement change management protocol to provide enhanced scope creep control and oversight.
• Facilitation of communication with stakeholders/leadership with initiation of Stakeholder Mgt. Plan
• Provided direction and guidance to SW Release Mgt. plan update
• Collaborated with team to revise release plan to ensure better that the integrity of the live environment was secured and that the correct components were released.
• To improve the release management protocol, developed a detailed picture of the current release process, through a number of walk-through sessions with key team members involved in the development process.
• With an enhanced view of the current release process, the team established a regular release cycle with the associated levels of deliverable quality.
• Worked with team to determine a roll-back strategy in the event of an unsuccessful release.
• As part of a pre-deployment strategy, worked with team to identify strategic points along the release path to stop and evaluate current readiness to proceed, delay, or stop the process.
• Facilitated team discussions for advanced planning for requisite release infrastructure (e.g., HW, storage, network requirements, permissions, documentation).
• Led team discussions regarding discovery and documentation of light-weight tested/verified release process in terms of what and how processes were done.
• Collaborated with development teams, to identify workflow/ process improvement steps using MS Visio
• Utilizing use cases/user personas to develop end-to-end database build process and data migration process maps with Confidential Cognos, Health Engagement Platform (HEP), and vendor’s WebMD data tool.
• Using ETL process, to migrate to Kaiser’s Health Engagement Platform (HEP) web service, culminating in customer (employee) health management reports.
• Worked with BI team and core team to better determine whether existing data could be readily used for other purposes.
• Initiated efforts to improve search capability by tagging with keywords, descriptions, or assigning it to a category.
• Facilitated team assessment of data quality, determining whether the data conforms to particular standards or patterns .
• Guided risk assessment efforts in terms of data integration into new applications.
• Assess the risk involved in integrating data in new applications.
• Provided guidance in SQL code version control/management through deployment of subversion repository, preparatory to deployment to WebMD via Confidential Cognos, web-based, integrated suite.
• Implemented Agile Scrum framework to create an iterative (empirical) development process, feedback loop to improve “requirements” discovery methodology, system design architecture, project planning, risk management and team collaboration and communication, and to provide guidance to nurture and enhance team cohesion.
• Established protocol for conflict management/resolution

Confidentialm San Francisco, CA

IT Project Manager/ Scrum Master/Agile Coach

Responsibilities:

• Collaborated with IaaS director to develop and implement Project Governance Structure.
• Developed MS Project, project plan for Skype for Business migration to vNext in partnership with Microsoft partners.
• Developed and implemented enterprise-level Risk/Issues management with MS SharePoint tool to better manage migration challenges of MS Exchange/Skype for Business.
• Guided IaaS director and key Microsoft team members in implementation of Change Management framework during migration of MS Exchange/Skype for Business to Microsoft’s vNext cloud platform.
• Led teams to identify stakeholders, develop/ implement stakeholder management plan.
• Provided PM oversight for an Confidential data center move (Equinix, AT&T) project in WA.
• Provided budget development, management, review and reconciliation of contractor $6M+ quarterly budgets.
• Developed/maintained SW Release Mgt. plan.
• Collaborated with team to revise release plan to ensure better that the integrity of the live environment was secured and that the correct components were released.
• To improve the release management protocol, developed a detailed picture of the current release process, through a number of walk-through sessions with key team members involved in the development process.
• With an enhanced view of the current release process, the team established a regular release cycle with the associated levels of deliverable quality.
• Worked with IaaS Director and team (6) to strategize/plan quarterly infrastructure Engineering/IaaS project prioritization-business value.
• As SCRUM MASTER/AGILE COACH provided Agile/Scrum teams (5-7) new to Scrum framework, Agile transition coaching to baseline, clarify, and align teams’ knowledge of the Scrum framework.
• Used a three phase Agile/Scrum transition in DevOps model: teaching, coaching, advising.
• Addressed Agile/Scrum transition challenges of team and organizational resistance, learning gaps.
• Guided teams to create the initial product backlog through product planning/envisioning, quarterly product roadmaps, portfolio planning, high-level business case/business requirements development, features lists, coached teams in release planning to determine scope and fixed-date delivery target, culminated in a product backlog, and used as basis for sprint planning, based on team velocity.
• Directed teams in business value identification, use of cost-benefit analysis for development prioritization.
• Provided Product Owner and development team coaching to understand better, various techniques for improved product backlog grooming.
• Coached development teams and product owner to analyze features/epics/ user stories, and use of user story development/estimation and splitting techniques to create more manageable story size for sprint planning and sprint execution.
• Clarified for teams the importance and purpose of the Daily Scrum: de-emphasizing “status reporting and judgement,” emphasizing daily task coordination/strategizing, collaboration, incorporating a task board/ Kanban technique to manage and visualize “work in progress”.
• Coached team and Product Owner in Sprint Planning key elements:
• Sprint goal (by the Product Owner),
• Product backlog items (PBIs) that meet team’s “definition of ready,” defined acceptance criteria/”definition of done”, constraints, risks, appropriately sized items, estimated, prioritized, consideration of team composition and capacity,
• Iterative/progressive task development.
• Suggested process/metrics to improve sprint planning/task identification efforts.
• Established Sprint Retrospective atmosphere of safety, trust, and honesty to promote open and honest discussions of current and historical sprint challenges.
• Coached teams on the importance of the Sprint Retrospective focusing on:
• Processes, practices, communication, environment, artifacts, tools, team collaboration, rather than solely on subjective individual commentary.
• Taught teams about various Retrospective inputs, focal points to better frame, motivate, and drive team discussions. Emphasized the importance of the Retrospective for team continuous (process) improvement.
• Guided teams, Product Owner in the conduct of Sprint Reviews,
• Made suggestions to the Product Owner as to how to lead the review, in terms of relevant points: sprint goal, summary of done and not done, key challenges, and stories/functionality to be reviewed.
• Provided improved guidance to IaaS team for Jira training and adoption.
• Initiated and coached teams, leadership (V.P., directors, Chief of Staff) on value of:
• Test-Driven Development-TDD for design validation,
• The potential efficiencies and quality gains from Continuous Integration-CI.
• The value to the Enterprise of the Waterfall/Agile Hybrid project environment with predictive performance metrics conversion via EVM.
• Provided guidance to manage risk/change in Agile environment.

Confidential, Oakland, CA

Database Developer

Responsibilities:

• Collaborated with department director to progressively develop database structure/architecture.
• Collaborated with teams in ETL data migration process.
• Worked with BI team and core team to better determine whether existing data could be readily used for other purposes.
• Initiated efforts to improve search capability by tagging with keywords, descriptions, or assigning it to a category.
• Facilitated team assessment of data quality, determining whether the data conforms to particular standards or patterns .
• Guided risk assessment efforts in terms of data integration into new applications.
• Assess the risk involved in integrating data in new applications.

Confidential, Oakland, CA

IT Project Manager/Scrum Master

Responsibilities:

• Collaborated with other project contractors to track, report and manage master project MS Project schedule.
• Extensive use of MS Project to build and manage resource allocation/utilization, dependencies, facilitate Critical Path analysis, cost/schedule performance tracking.
• Managed all project Risk/Issues/Action Items and Change Management processes through the project ICD -10 SharePoint site.
• Conducted weekly RAID review with (20-30 member) ICD-10 project teams, working to update and reconcile changes in project RAID items with operational project plan and compliance requirements. Facilitated progressive requirements gathering.
• Worked with Steering Committee, Sr. leadership to maintain and update project governance structure document and provide project status updates.
• Collaborated with regional team managers to facilitate the development/upgrade of 180+ applications, verify federal mandated compliance criteria for successful completion.
• Developed/maintained SW Release Mgt. plan .
• Collaborated with teams and end-users in UAT: test case development, and UAT certifications . Worked with Regional Team Leads (RTLs) in compliance verification related to Reporting & Analytics: Critical Reports .
• Worked alongside other project managers, leadership in Community of Practice for Reporting & Analytics and Organizational Readiness monthly meetings prior to ICD-10 go-live.
• As PMO Project Manager /SharePoint administrator responsible for ICD-10 SharePoint 2007 - 2013 migration, and developed ICD-10 SharePoint archive strategy .
• As SCRUM MASTER, introduced a formalized Scrum framework to guide team learning
• Provided Scrum teams (4-5) 3W sprints, guidance to develop product backlog/release planning through business case/ requirements analysis, features lists to drive more relevant initial epic/feature/user story creation and to facilitate sprint planning.
• Coached developers in the use of user story techniques, guiding that development with iterative functionality analysis and user story creation and splitting methods.
• Provided oversight and coaching for user story estimation techniques.
• Coached teams to conduct effective Daily Standups, de-emphasizing “status reporting and judgement,” emphasizing daily task coordination, collaboration, incorporating a task board/ Kanban technique.
• Coached product manager (i.e., Product Owner) and scrum teams in Product Backlog grooming techniques.
• Coached team and Product Owner in Sprint Planning and its key elements:
• Sprint goal
• Team’s “definition of ready,”
• “Definition of done”
• Defined acceptance criteria,
• Appropriately negotiated, estimated, prioritized, iterative/progressive task development.
• Coached Product Owner in the conduct of Sprint Reviews
• Laid foundation to create Sprint Retrospective atmosphere of safety, trust, and honesty to promote open and honest discussions.
• Coached teams on the importance of the Sprint Retrospective focusing on processes, practices, communication, environment, artifacts, tools, team collaboration.
• Provided guidance to manage Agile risk environment.

Confidential, Redmond, WA

Project Manager/Procurement Budget Analyst

Responsibilities:

• Conducted procurement cost analysis: data research, collection, aggregation and analysis to re-evaluate end-to-end, corporate-wide procurement processes.
• Engaged globally dispersed procurement managers, business segment managers and stakeholders to identify opportunities for effective cost management of external resources and supplier performance.
• Provided data analysis as to validity and accuracy of Microsoft’s rate card variability.
• Developed graphical dashboards and reporting documentation rates for presentation to Microsoft budget committee.

Confidential, Olympia, WA

IT Project Manager/ Scrum Master/Agile Coach

Responsibilities:

• Worked with UI/ UX designers to design a specific user experience to accommodate a state-wide demographic to effectively engage a critical Web portal (i.e., ACES system) to access critical public assistance/welfare/retirement/healthcare/unemployment benefits and services.
• Involved in management of $36M budget tracking variances, burn rates, budget-task allocation, and tracked markers for scope creep.
• Led interdepartmental/interagency weekly ACES legacy Maintenance & Operation (M&O), change request (CRs) management process and risk/issues meetings with project staff, IV&V group, and WA State officials, via (MS Access/SharePoint) to evaluate and strategize risk/issue dynamics.
• Extensive use of MS Project/Jira to build and manage project schedules, iteration development, resource allocation, dependencies, performance; monitored: features, issues, estimate/re-prioritize user stories and bugs, manage velocity, track and report story points.
• Monitored/forecasted project resource allocation/utilization.
• Led and Coordinated efforts with internal and external partners to develop and manage MS Project tool and to unify multiple schedules into a master schedule.
• Incorporated the use of Earned Value Management (EVM) metrics to better align Agile/Scrum performance with the Waterfall predictive elements of this hybrid project management model. Performed UAT and test case development.
• Led team to develop/ implement/maintain multi-agency stakeholder management plan.
• Collaborated with stakeholders, development team, and other PMs, to develop/revise various project artifacts (charters, budgets, status reports/dashboards, SOWs), and to manage expectations.
• Provided management oversight: SW Release Mgt. plan.
• Worked with project managers and state and federal health agencies (HBE, HCA, and CMS) to estimate, develop, and deliver the federal Advanced Planning Document (APD), for the phase2/3 $52M budget package of ESAR.
• Managed project - related functionality and maintenance of MS SharePoint site/sub-sites.
• Used MS PowerPoint, MS Visio, Excel, and Access to present weekly project status and daily ACES web portal operations presentations to WA State officials and PMO.
• As SCRUM MASTER, introduced a formalized Scrum framework to guide team learning
• Provided Scrum teams (4-5) 3W sprints, guidance to develop product backlog/release planning through business case/ requirements analysis, features lists to drive more relevant initial epic/feature/user story creation and to facilitate sprint planning.
• Coached developers in the use of user story techniques, guiding that development with iterative functionality analysis and user story creation and splitting methods.
• Provided oversight and coaching for user story estimation techniques.
• Coached teams to conduct effective Daily Standups, de-emphasizing “status reporting and judgement,” emphasizing daily task coordination, collaboration, incorporating a task board/ Kanban technique.
• Coached product manager (i.e., Product Owner) and scrum teams in Product Backlog grooming techniques.
• Coached team and Product Owner in Sprint Planning and its key elements:
• Sprint goal
• Team’s “definition of ready,”
• “Definition of done”
• Defined acceptance criteria,
• Appropriately negotiated, estimated, prioritized, iterative/progressive task development.
• Coached Product Owner in the conduct of Sprint Reviews
• Laid foundation to create Sprint Retrospective atmosphere of safety, trust, and honesty to promote open and honest discussions.
• Coached teams on the importance of the Sprint Retrospective focusing on processes, practices, communication, environment, artifacts, tools, team collaboration.
• Provided guidance to manage Agile risk environment.
• Worked with PMO to implement Waterfall/Agile Hybrid project environment with performance metrics conversion via EVM.