PROFESSIONAL SUMMARY:

• 15+ years of progressive experience and proven record of significant contribution in IT industry comprising a wide range of skill set, roles and industry verticals. Have extensive experience in consulting, design, development, reviews, application support, project management, quality management, financial management, automation and implementation of CRM applications using Siebel, Java script, Webservices, SQL, Oracle, PL/SQL, .Net framework, VB, ASP on Windows platform.
• 8+ years of progressive experience in managing/delivering and developing web application / Product development projects using Siebel and .net framework. Proficient in analyzing and translating business requirements into functional, technical and architecture requirements.
• Experience in design, development, reviews in Microservices Framework with technologies involving Angular Js, nodeJs, Apache, Spring Boot, Oracle DB.
• Strong database skills, Object Oriented Programming and development knowledge.
• 7+ years of proven track record in successfully managing CRM Projects, quality assurance programs, test project management, financial management, process improvement, software testing including defect management and delivering cost effective solutions by using onshore - offshore teams in global delivery model.
• Passionate in working directly with teams and clients to develop and implement Blockchain based solutions. Verified on Acclaim issued by Confidential on 28th Nov 2017 in Blockchain essentials.
• Successfully managed testing projects, system functional testing (SFT), business user acceptance testing (BUAT), and test automation. Ability to provide technical leadership and strategic direction with strong hands on knowledge of testing tools like Selenium, UFT, HP ALM, Jira and TFS and multiple programming languages.
• Highly adept Confidential developing and implementing test strategies, release test plans, reviewing test case, data, environment, operational procedures, quality methodologies to support development and release of business applications. Ability to recruit, train, lead, and motivate effective cross-functional teams to ensure client goals and project objectives are met with in budget, time and quality
• Strong client relationship management, user-facing and presentation skills. Reputation for success in handling multiple high-profile projects with budget over $1+ million and stringent timelines
• Expert in software best practices, quality audits, software models like waterfall, Agile. Recognized for consistent success in developing processes and procedures to streamline operations and enhance performance.

AREAS OF EXPERTISE:

• Quality Assurance management
• Program/Test-Project management
• Risk management
• Change and configuration management
• Team building and Reward Recognition
• Client & Vendor management
• Technical writing
• Agile & Waterfall models
• Design, Architecture review
• Process improvement
• System integration testing
• User acceptance testing
• Test automation
• Financial Management
• Usability / Accessibility testing
• Requirement analysis
• Estimating costs
• Website development
• Client/Staff
• Resource management
• Offshore management
• New business
• Scrum Master

TECHNICAL SKILLS:

Testing tools: HP ALM, TFS(team foundation server), Auto Run, Selenium, Unified functional testing, Jira.

Language: ASP, VB, and VB.NET, HTML, CSS, XML, Octave, Python, Angular JS, Spring Boot, Java script, VB script, Apache.

Database: MS SQL, Sql Server, DB2Visualizer

Tools: Watson Analytics, CTD/OTFA, MS-Office, Siebel Configuration, Siebel Scripting, Siebel EAI., Rational Portfolio Manager.

Version control: GIT, Clear Case.

Concept: Big data, Blockchain Essentials, Blockchain Consultant & Blockchain developer(In progress), Usability - Accessibility testing

Process: One Process, Express One, IT Unified Process (ITUP)

Development tools: Altova XML Spy, TOAD, Soap UI, Mockey.

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master / Project manager

Responsibilities:

• Lead and managed the QA team from Confidential for a $10+ million ALM Upgrade project from conception through release 1 execution.
• As a Scrum Master / Project manager, was responsible in assessing the project and giving QA estimates to client.
• Have participated in client budget negotiations and convinced the client with the Confidential quoted estimate.
• Responsible for Analyzing the existing system and the feasibility of incorporating the new functionality in the existing system.
• Design/Review projects schedule with offshore team and plan out the project activities and adhere to the timelines.
• Running through status and client calls for the upgrade project.
• Used Jira to track defect and maintained defect tracker.
• Held daily scrum meetings to discuss the sprint backlog and cleared any impediments blocking the progress of the project.
• Planning and maintaining project workbook, automation progress and CTD progress for the upgrade project.
• Managing projects, resources and time with the given budget.
• Has thorough knowledge on HP ALM and DB Visualizer tools used for test case, defect management and backend querying.
• Effectively manage client interactions and vendor teams. Coordinating and interfacing with upstream / downstream applications.
• Participate in Requirement review sessions together with the team.
• Coordinate with test data management team for all data requirements
• Provide with the testing status updates to program and senior management on a timely basis.
• Representing test management in Project meetings as Corporate & Technology QA mgr where test management team participation is required.

Confidential

Program Test Manager/Consultant

Responsibilities :

• Responsible for managing BBM projects throughout the testing life cycle
• Represented test team in governance calls with Confidential Directors discussing quality, areas of improvement, KPI metrics.
• As a program test manager, was responsible in getting projects signed from various Confidential program managers.
• Prepared and Discussed Statement of work, engagement model, Test plan and Test strategies with various stake holders and prepared test project report for leadership team.
• Performed role of Scrum master for one of the pilot agile project. Was responsible in managing sprints and scheduling sprint meetings and discussing product backlog with Product owner.
• Review projects pipeline for entire portfolio with Confidential front door team.
• Scheduling project pipeline discussions with Confidential program managers and running through the prospective projects and their budget negotiations.
• Working with offshore team in getting the contractual document communicated for confirmed projects and getting them signed and approved from client.
• Running through status and client calls for projects under the assigned program.
• Priming the production deployments and ensuring from test perspective, team is adhering to the time given for executing critical test cases in the given window and contribute to successful deployment.
• Responsible for team allocation and prime allocation for various projects and deployments across Confidential consumer, business and corporate projects.
• Planning and maintaining project workbook, automation progress and CTD progress for various projects in a program.
• Driving the team to innovate new tools and processes to better manage the delivery and financial situations in the project.
• Managing projects, resources and time with the given budget.
• Chaired Defect triage calls and ensured defects are entered correctly into the tool and managed as effectively as possible through their lifecycle.
• Has thorough knowledge on HP ALM and TFS, tools used for test case and defect management.
• Analyzed defect pattern and reporting using Confidential Watson analytics.
• Worked on projects using Agile and waterfall methodologies.
• Effectively managed client interactions and vendor teams. Coordinated effort required in interfacing with upstream / downstream applications.
• Participate in Requirement review sessions together with the team
• Identify appropriate approach and methodology for projects/base initiatives and in corporate into the strategy, plan and executing system wide functional and regression tests
• Coordinate with test data management team for all data requirements
• Work closely with environment team to schedule the deployments
• Coordinate with offshore management to ensure all deliverables are met on time with quality
• Provide with the testing status updates to program and senior management on a timely basis.
• Representing test management in program meetings as SPOC where test management team participation is required.
• Managed and performed Usability /accessibility testing for DCX applications on IOS devices incompliant with WCAG guidelines. Have participated and was involved in Web accessibility testing demo for client.
• Identify new priorities, reassign project and base resources according to project priorities and assign test work packages to the team members. Responsible for hire, train and mentor onshore resources
• Resolve resource conflicts and plan according to project priorities
• Work with vendor and Confidential teams to plan for necessary onshore -offshore resources. Plan and organize resources for the task force support of corporate projects which involved teams to work together to troubleshoot the issue.

Confidential

Test Manager

Responsibilities:

• Responsible for managing projects throughout the entire project lifecycle, including initiation/ proposals, project delivery, business liaison / stakeholder management and close out / handover
• As a test manager, was responsible in delivery and financial management of the projects.
• Handled difficult clients and was successful in cost negotiation of critical projects.
• Reporting project status to higher management and clients
• Interacting with client BA, tech primes and ensuring team is well aware of the requirements for test planning and execution.
• Instrumental in arranging and coordinating cross domain s for teams after every deployment to ensure team is well aware of changes that each project brings to customer and business sites.
• Managing projects, resources and time with the given budget.
• Confidential an account level involved in DE activities and represented the team Confidential account.
• Involved in hiring and grooming new team members.
• Identify appropriate approach and methodology for projects/base initiatives and in corporate into the strategy, plan and executing system wide functional (SFT,BUAT) and regression tests
• Plan, track and monitor test execution to ensure the project deliverables are completed according to the schedule with quality. Responsible for overall release quality, ensuring release management gates are followed and all exit and entrance criteria are met
• Act as the focal point for project teams, senior management and lines of business to establish testing goals and objectives. Escalate testing issues as appropriate. Estimate and review intakes for various initiatives with Senior Management
• Identify new priorities, reassign project and base resources according to project priorities and assign test work packages to the team members. Responsible for hire, train and mentor onshore resources
• Resolve resource conflicts and plan according to project priorities

Confidential

Lead/Test Manager

Responsibilities:

• Responsible for managing projects throughout the project lifecycle, including initiation/ proposals, project delivery, business liaison / stakeholder management and close out / handover
• Maintaining resource plan for the testing team
• Working closely with test data and environment management teams to set the priorities and come up with the schedule for the project
• Plan, track and monitor test execution to ensure the project deliverables are completed according to the schedule with quality. Responsible for overall release quality.
• Act as the focal point for project teams, senior management and lines of business to establish testing goals and objectives. Escalate testing issues as appropriate. Estimate and review intakes for various initiatives with Senior Management
• Involved in Test planning and reviewing test cases with BA/Business and ensuring sign offs are in place.

Confidential

Lead Developer / Application consultant

Responsibilities:

• As a lead developer, was responsible in building client relationship and coordinated work between onshore and offshore teams.
• Highly proficient in Integration of Siebel Application with other Siebel EAI legacy applications using Siebel Tools, EAI, EIM, eScript, VBC's, Integration objects, Web Services, HTTP & Assignment Manager.
• Extensively worked on Siebel Configuration, Scripting, Workflows, Smart script and EAI.
• Developed Siebel Inbound and Outbound web services for various project needs.
• Worked on Scripting Confidential various levels like Business Component, Applet Browser, Business Service and Application level to meet business needs.
• Siebel Administration tasks related to Siebel modules, including, but not limited to Siebel Assignment Manager, Siebel Workflow Policies, Siebel State Model, LOVs, and Siebel Server management jobs for RCRs, PDQ and Personalization.
• Interacted with Business analysts and system engineers and ensured there was proper knowledge transfer to offshore team in India.
• Coordinated development effort between various systems and ensured there is no gap in integrated application development.
• Actively participated in IA reviews and ensured there is no gap in data flow from various downstream systems.
• Developed and maintained projects utilizing technical knowledge of frontend, backend, Javascript, PL/SQL, Web services and various frameworks.
• Worked on microservices.
• Perform gap analysis and translate business requirements into application functional requirements
• Train and mentor Onsite/Offshore teams to ensure full understanding of the application as it’s newly built with tight integration.
• Participated in end to end calls and ensured defects are fixed on time to facilitate end to end testing.

Confidential

Development Delivery Manager

Responsibilities:

• Responsible for Consulting Siebel Packaged application’s feature to map Client’s New Requirement and pain areas of Sales Process.
• Responsible for show casing Siebel packaged application’s available Out of Box feature to get new business.
• Responsible for identifying all possible Automation and Integration points in Application and proposing it as new solution to client for high performance application.
• Responsible for Reviewing Interface Agreements Identifying Gaps, Dependencies and Risk and thus mitigating Integration development issues
• Responsible for Developing Application Using Siebel Configuration and Scripting
• Responsible for Automating application modules using Workflow, Assignment Manager, Email Trigger and DB Triggers.
• Responsible for Integrating Application with Confidential & Confidential ’s other Legacy Application of Billing, Contracting and Service Delivery using below Enterprise Application Integration (EAI) Technologies.
• On-Demand, Batch, Synchronous and Asynchronous Integration
• Inbound and Outbound Web Services integration using Simple Object Access Protocol (SOAP)
• Hyper Text Transfer Protocol (HTTP) interface
• Integration using Middleware Artix and DSL
• Extensible Markup Language (XML), Extensible Style Sheet Language (XSL), Comma Separated Value (CSV) and Flat file integration
• Virtual Business Component (VBC), External Business Component (EBC)
• Scripted Siebel Business Services for Reading XML and Updating DB through Siebel Object Layer
• Symbolic URL launch with parameter to show external web application in Siebel
• Responsible for preparing Unit Test cases and executing it to ensure high quality delivery. Maintaining run rate tool per Development and Test Case Execution.
• Responsible for having effective communication with Client and Confidential US team for Requirement, Design and Interface Agreement Reviews.
• Responsible for delivering all Process Documents per Confidential and Confidential & Confidential Policy and process.
• Responsible for Supporting Project in System Test(ST), User Acceptance Test(UAT), User Test(UST) and Post Production Support.
• As a development manager was involved in successful development and delivery of projects in eCRM using Siebel Configuration and Scripting.
• Involved in recruiting right candidates for the team.
• Instrumental in grooming new hires and ensuring they followed the processes defined by the account.
• Reporting status to higher management on various projects status, risks and issues involved and also discussed the mitigation around it.
• As part of innovation, developed project work book which was later mandated to use Confidential application level to track and maintain daily progress of projects.
• Received spot for outstanding performance and involvement in a critical defect fix for a project.
• Handled client calls well and ensured the situation is analyzed to its entirety and was actioned with next steps.
• Mentored team members and involved in code debugging and code reviews and ensured coding standards are practiced by team members.
• As a technical lead, mentored and assigned tasks to junior members and ensured quick transition and deployment to projects.
• As a trainer, ensured s were scheduled and trained new hires on processes followed.
• Involved in coding, debugging of eCRM application with Siebel scripting and configuration
• Received key contributor and service excellence for my role as a lead on sales order request module.
• Involved in account level initiation in developing and rendering eCRM application in PDA.
• Developed web services using Siebel EAI.
• Key representative from team and involved in function point estimation Confidential account level.