SUMMARY:

Innovative, results - driven thought leader with documented record of success leading and influencing highly-performing teams. Skilled at creating and implementing global training programs to ensure updated knowledge regarding technical product rollouts and enhancements. A respected mentor with exceptional communication skills and the ability to effectively lead diverse, cross-functional teams and recruit top talent.

CORE COMPETENCIES:

• Program & Project Management
• Cross-Functional Team Leadership
• Optimizing the Customer Experience
• Training & Development
• Building Consensus
• Hiring and Supervision
• Timeline Oversight
• Process Improvements
• Resolving Escalated Inquiries
• Asset Management
• Data Analysis
• Driving Efficiencies

TECHNICAL SKILLS:

Microsoft Office Suite 365 (Outlook, Excel, Word, PowerPoint), QLIKView Data Analytics, Salesforce CRM, JDA/Intactix, AS400, Hirevue, Teamwork, G-Suite, BambooHR

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Program Manager

Responsibilities:

• Spearhead global training program to ensure newly onboarded and existing Asset Managers remain up to date regarding relevant product knowledge, processes, and business intelligence tool enhancements.
• Manage a team of three team leaders throughout the Americas region, as well as a global program trainer.
• Own the comprehensive process of onboarding new global customers. Collaborate with Data Engineering, Data Analyst, and Confidential Training Governance teams to create efficiencies within program support model.
• Oversee the global mentorship program. Implement and execute pilot programs, evaluating results and efficacy.
• Assist in consolidating vendors into preferred list to streamline utilization.
• Conceptualize, implement, and execute performance incentives program to drive performance nationally.
• Build talent pipeline in alignment with human resources initiatives to recruit and hire top talent.
• Conduct travel to Europe in support of global implementation of business model.

Team Leader

Confidential

Responsibilities:

• Managed a team of five Asset Managers, with accountability over hiring, training, and mentoring.
• Established and maintained direct relationships with Confidential account teams, clients, and partners to ensure satisfaction, resolve issues, and drive retention.
• Conducted data analysis and provided detailed reporting to internal and external stakeholders.
• Created and executed comprehensive action plan to update Confidential databases with improved relevant data.
• Managed timelines for a variety of pilot programs.
• Recognized as a specialist for federal and civilian accounts.
• Integral in developing in-house data analysis tools to evaluate trends in key performance indicator (KPI) metrics.
• Developed and implemented new hire training and onboarding program, as well as the new customer onboarding program.
• Enabled Confidential to win program globally, thereby expanding scope of organization into a worldwide reach.
• Resolved escalated account issues from team to ensure client satisfaction.
• Collaborated with team leaders to develop and implement process improvements to facilitate efficiency, productivity, and profitability.

Confidential

IT Asset Manager

Responsibilities:

• Led the implementation of IT Asset Management service for newly acquired customers.
• Generated and retained relationships with clients and corporate partners.
• Recommended changes to improve data management and created process workflows and manuals.
• Conducted data analysis and audited install base.
• Developed and led execution of action plan to update Confidential databases with improved install base data.
• Conducted stakeholder cadence calls and participated in quarterly business reviews.
• Produced robust reports for customers, account teams, and stakeholders.

Confidential, Denver, CO

District Sales Manager

Responsibilities:

• Managed, trained, and developed Sales Representatives within a six-state territory, with documented success overseeing a highly-productive team.
• Cultivated and maintained relationships with retail store leadership to facilitate brand advocacy.
• Recruited, selected, and hired top talent to drive sales revenue; monitored key performance indicators, mentored, and incentivized representatives based upon contributions.
• Trained newly hired District Sales Managers on policies, procedures, and internal best practices.
• Served as Brand Ambassador at national and local events, expanding network of prospective clients to drive revenue growth.
• Recommended process improvements to executive leadership and implementing actionable strategies to drive efficiencies and performance.

Confidential, Denver, CO

Retail Store Planner

Responsibilities:

• Collaborated with corporate store planning team, fashion office, regional stylists, and external merchants to maintain alignment between store presentation and market interest.
• Oversaw the comprehensive creative process for interior and window displays, from concept through construction, staging, lighting, merchandise selection, and styling to drive consumer interest and increase sales revenue.
• Accountable for effectively managing monthly projects timeline, ensuring all deliverables were completed within established schedule.
• Managed the set up and styling for in-store events to engage new customers and retain interest from loyal clientele.

Confidential, Denver, CO

Visual Presentation/Retail Store Space Planner

Responsibilities:

• Designed store planograms for 450 stores throughout the region in support of merchandising initiatives, aligning softlines department products with merchant assortment timelines.
• Collaborated with Visual and Construction teams to identify space locations for newly constructed and remodeled retail locations.
• Partnered with merchant teams to determine whether assortments met space and capacity standards and adjusted planning as required.
• Compiled and delivered trend reports and sales analyses for forecasted merchandise planning.
• Developed initial planograms and seasonal guides for new “ Confidential ” concept stores.