SUMMARY:

• High - impact Senior Project Manager/Consultant with a strong ability to identify initiatives and facilitate action-driven plans to support corporate objectives and growth.
• Project Management Professional
• Results-driven, Executive level Project Manager with years of progressive, combined experience as an IT Project Manager, Supervisor, Program Manager, Functional Requirements Lead and Sr. Business Analyst in the Telecommunication and Broadband Industry.
• Key emphasis focused on Infrastructure Management, Billing, Telecommunications, Vendor Management and Project Management.
• Extensive experience in managing day to day functions for multiple complex programs and projects concurrently under tight schedules and meeting company goals/budget, demands and deadlines.
• Skilled in overseeing full lifecycle of projects: from project initiation, requirements/scope, design, development, testing, project implementation and warranty support.
• Cross-functional team leadership and resource offshore/onsite management.
• Online community development.
• Proven ability to develop excellent rapport with business clients and IT application contacts.
• Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience.
• Experienced in creating strategies for contingency planning and risk mitigation.
• Proven ability to manage in dynamic environments.
• Recognized by Upper Management for creating and leading teams from multiple disciplines and creating vision, strategies, and plans in midst of progressively rapid growth and change scenarios.

CORE STRENGTHS & SKILLS:

• Portfolio Management
• Team Building On/Off Shore
• Day to Day Management
• Team Collaboration
• Client Relations
• Waterfall/Agile Methodology
• Financial Analysis
• Multi-Tasking/ Projects
• Team Leadership/ Interpersonal Skills
• Project Life Cycle Implementation
• Risk and Change Management
• Resource Management
• Conflict Resolution
• Strong Communications
• Customer Facing

TECHNICAL PROFICIENCY:

MS Office Suite (Excel, PowerPoint, Word, Access, Outlook, Visio, MS Project ), Google G Suite, SharePoint, Confluence, PMO Dashboard, ReqPro, DEXTER, Site Minder, TFS, Lotus Notes, PTT, EPAS, FORTE, WRMS, PLDM, LSS (Laundry Status SS), VERA, DMS, HP PPM/HP ALM, RMS, COTS, EDI, Project Management, VRD Dashboard, LMS, CLARITY, JIRA, VCM PM Tool, Agile, Agile Central.

PROFESSIONAL EXPERIENCE:

Project Manager - Network Operations

Confidential, Silver Spring, MD

Responsibilities:

• Drove projects and programs to achieve targeted and measured business goals and objective.
• Coordinated and scheduled resources across multiple organizations to align project requirements with business goals and objectives.
• Oversaw and coordinated work performed by Employees, VDSI, and Contractor Resources.
• Identified, monitored, reported, and escalated project related issues to achieve timely resolution.
• Developed and implemented corrective active plans to mitigate impact to project schedule and overall business objectives.
• Tracked and controlled Project Scope, Schedule, Budget, and Resources to ensure that program objectives are met.
• Conducted meetings to discuss and analyze detailed requirements with Clients, E2E Architects, Developers, UX Designers, QA Testers, Legal, and Customer Care Support.
• Documented, reviewed, and provided feedback on Business Requirement Document (BRD), HLD/Designs, UAT Plans, Test Cases, and other artifacts associated with the implementations of my projects.
• Interfaced with Confidential Data Warehouse to maintain the integrity of new or existing data flow from upstream operational systems into Data Warehouse for Storage, Report Development, Management of Access and Security, and Maintenance.
• Reviewed and provided Traceability documentation for Clients review and approval prior to Production implementation.
• Interfaced with Legal and Branding to make sure Confidential Web changes are in compliance and meet company standards.
• Provided documentation and demonstrations for Training sessions.
• Utilized project tracking tools and systems to accurately document milestones completions, projects issues, and corrective action plans, project risks and mitigation strategies jeopardies, and overall project completions.
• Maintained excellent communications with Functional Team Members and Direct Management to ensure early identifications of issues in a timely reporting of status.
• Held and documented stakeholder meetings.
• Drove high priority projects to meet Confidential Mandates and Business Audit Requirements.
• High priority projects included RASP, TSP, ERATE, Confidential, 24 Hour Batteries, Confidential, Audits on Network Devices, or other projects assign to me.
• TSP-Telecommunication Service Priority- Implemented functionality to support Provisioning, Billing, Restoration, Data Warehouse, and Reporting for Confidential High Priority FIOS customers that received TSP PSAN codes from Home Land Security. Also completed Confidential Internal Audits across all applications and functions.
• RASP-RunTime Application Self Protection-implemented Prevoty RASP security software across 150 Applications making security a top priority to provide Confidential applications an additional layer of defense against attacks.
• Confidential -Federal Universal Service Fund - implemented an Automatic processing method to determine the actual Confidential revenue amount vs Manual estimate revenue amount resulting in the reducing of overpayments to the Confidential .
• 24 Hour Battery-implemented functionalities for Customer Care, Provisioning, Billing, Branding, Disclaimers, Web Support, Tech Support, and Reporting to offer Confidential customers the option to increase their 8 Hour Battery Back Up Power to 24 Hours of Battery Back Up power.
• HR/PeopleSoft-Implemented functionality and new GUI Interface to support an automatic method of tracking Employee Personnel Assignments, Employee Skill Set, Employee Training History, Employee Restrictions information, Financial Codes, and other Employee attributes for System Admin and Force Coordinators to support Confidential EWA (Emergency Workforce Assignment) for Company Strike Duties, Audits, and Reporting. A new database was created to eliminate communications via emails, telephone calls, IMs, and excel spreadsheet, etc….
• Obtained feedback to assure that project efforts met customer expectations for agreed upon schedule, cost, and objectives.

Project Manager/Supervisor - Team Lead

Confidential, Washington, DC

Responsibilities:

• Provided technical, administrative, and operational leadership to assigned tasks, including contract and subcontractor management.
• Supervised assigned SE Network Engineering staff and /or matrix manage project team resources.
• Oversaw assigned infrastructure projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives, budget, timelines, and follows the PMO Project Management Life Cycle process from initiation to closure.
• Oversaw the resource negotiations and allocation process to ensure that the assigned projects are properly prioritized and supported.
• Captured and documented functional infrastructure requirements and project scope.
• Validated requirements against infrastructure environment to ensure feasibility.
• Monitored project costs and schedule to ensure that the project does not exceed the approved budget, stays within prescribed timeline and meet the stated needs of the customer.
• Identified, tracked, and mitigated issues/risks to resolution by identifying, escalating, and ensuring resolution of any impending project impacts that would hinder timely project completion.
• Tracked project timelines, financial, and milestones to ensure timely project completions utilizing MS Project, and following Federal SDLC guidelines (Initiation, Planning, Analysis, Design, Construction/Development, System Assurance/Validation, Implementation and Operational Phases.).
• Participated in the development of technical project plans, proposals, reports, and task order and administrative reporting.
• Implemented assessments and recommendations for project deliverables and alleviation of task load.
• Established project communication protocol requirements to ensure project status, issues/risks, UAT, and meetings findings are tracked, recorded and reported.
• Produced technical, business and economic feasibility documents (requirements, designs, test plans, project/deployment plans, etc.) and ideas by involving different technical and non-technical groups.
• Served as primary liaison to interface with federal client, GDIT, and all internal/external parties to organize the various components needed to initiate, run and implement major projects.
• Set and managed customer and stakeholder expectations through clear, effective, and timely verbal and written communications.
• Led, facilitated, and participated in project meetings, requirement sessions, and weekly status calls.
• Team Leader for project personnel (BA, Arch, Network/ITOPS, SE Developers, Testers, and Trainers) responsible for implementation of the project tasks (hold and chair regular working groups, motivate staff, manage conflicts and crises).
• Led cross-functional design and implementation teams of staff and vendors to achieve project success.
• Supervised quality assurance of project deliverables and managed day to day operations of project and scope.
• Prepared and provided Power Point presentations to Clients for project status.
• Detailed oriented in using MS Project Server, Excel, and SharePoint tools to track project milestones and Project Management Documentation/Artifacts.
• Accountable to assigned Program Manager, Sponsors, and Stakeholders.
• Developed project charters, plans, timelines, test plans, implementation plans, service level agreements, communications plans, training plans, quality management plans, risk mitigation and contingency plans, user guides, and other associated project documentation.
• Maintained positive working relationships and trust with customers, stakeholders, project team members, vendors, directors, managers, and other department staff.
• Gathered input and feedback from customer and stakeholders for continuous improvement and reporting purposes.
• Successfully managed multiple projects and task simultaneously. Managed project to replace Cisco NAC (Network Access Control) appliances and existing ‘manual mac port security configurations with Cisco ISE (Identity Service Engine). ISE will provide a powerful identity-based methodology for preventing unauthorized access and improving network resiliency. This will also provide Confidential with an environment that will facilitate the authentication of Confidential employees accessing their wired and wireless networks.
• Managed Datacenter Segmentation project to establish a framework for proper network zone access, data flows, security and firewalls to maintain the integrity of the separate network zones or environments at Confidential . Procedures, practices, and guiding principles were also established to implement the Confidential network zoning policy.
• Managed Network refresh project to upgrade Confidential Servers Operating Systems from Windows 2003 to Window 2008 and/or 2012. This included upgrading existing servers, new builds, converting from physical to VM, applications and software installs.

Sr. Project Manager

Confidential, Silver Spring, MD

Responsibilities:

• Managed highly visible complex projects through all faucets of the software development lifecycle; inception through implementation.
• Planned and directed meetings to capture/validate requirements to include the following: BRD walkthrough, JAD, JARRs, Client Calls, Application Design Calls, Project Implementation, Implementation Planning, Integration Testing Calls, and Executive Calls.
• Maintained communication plan and effectively outline details with stakeholders regarding the status of the project portfolio, schedule, budget, and progress to date, risks, and other relative pertinent project data.
• Defined and managed overall project risks and took corrective action in a proactive manner to mitigate those risks.
• Developed and maintained project schedules and cross dependencies for projects assigned.
• Ensured cross organizational IT and Business Teams alignment on the approach, timeline and understanding of cross dependencies integral to the success of the project implementation.
• Managed teams consisting of BA, System Arch, Provisioning Eng. System Eng., IT Applications (offshore and on shore) marketing and Business Clients.
• Tracked projects to validate requirements against scope, implementation, and schedule.
• Planned and led cross organization and executive-level program discussions on a regular basis.
• Prepared and delivered program management status reporting.
• Ensured tracking tools are maintained to reflect accurate and current status.
• Drove continuous improvement of project processes, methodology, templates, best practices, etc. based on lessons learned from projects.
• Managed testing activities using Quality Assurance or Quality Control Center.
• Utilized LMS (Learning Management Systems) for online management training, reporting, for e-learning courses offered by Confidential to enhance employee performance and system knowledge.
• Developed Business Management strategies (Business Process Re-Engineering) to enhance fundamentals business practices, workflows, and engineering efforts to substantiate organizational objectives and related processes, improving overall service, reducing operational costs and achieving a holistic operational environment.
• Provided mentoring in Project Management best practices and techniques.
• Managed project to enhance the Access Optimization System to receive an API from outside Vendors. This will allow Confidential to increase their customer base by accepting these customers for provisioning and billing. Functionality will provide the Customer Service Reps with the options to support with existing functionality, specialize functionality/pricing or return to Vendor/No support. This would also reduce the amount of time by weeks for providing these customers with Confidential services.
• Managed project to migrate the current VZ Satellite Provisioning Commissioning Database (VSAT Database) the new provisioning system BGW.

IT Project Manager

Confidential, Washington, DC

Responsibilities:

• Managed projects supporting multiple LOS with duties to include but not limited to project scheduling, metrics, resource analysis, base lining, risk management, issues, reporting, BPR, and other project management support functions as required through the project lifecycle.
• Performed procurement activities to order software and hardware needs for the project and track activities through software applications, hardware/server configurations, firewall and security deployments.
• Communicated with stakeholders to provide accurate reporting and information regarding ongoing project activities as requested by the Business Clients via F2F, status reports, etc.
• Ensured project funding throughout the life cycle of the project by tracking forecast vs. actual. If additional funding or changes were required, initiated change control process to address changes.
• Managed and tracked issues/risks to resolution by identifying, escalating, and ensuring resolution of any impending project impacts that would hinder timely project completion.
• Tracked project timelines, financials, and milestones to ensure timely project completions utilizing MS Project, Excel, PPM and DMS tools and Waterfall Project Management.
• Updated Financial systems to track all expenses posted against the project and budget.
• Managed Vendor/Supplier Project Managers and offshore resources in support of time line and IT project deliverables from Analysis, Development, Testing, Production, and Warranty.
• Interfaced with RM, Demand and project team to ensure requirements, project scopes, and solutions overview were in accordance with the project by creating project documentation for SOU, SOW, SRS, HLD, DDD, Financial estimates, etc.
• Led, facilitated, and participated in project meetings, requirement sessions, weekly status calls, SIT/UAT testing calls, and deployment activities.
• Ensured test case covered scope impacts, managed UAT and Client Traceability.
• Managed testing activities using Quality Assurance or Quality Control Center.
• Interfaced with IE and Development leads in establishing environments using SiteMinder 6, SharePoint 2010, DEXTR, and TFS.
• Established protocol/interaction with Client to communicate project status, issues, reporting, UAT, meetings, etc. Client facing activities were established upfront with agreements between Clients/PM.
• Managed projects per the PMO Project Management Life Cycle processes, which includes initiation, planning, implementation, execution, monitoring, control and closing.
• Utilized HP PPM (HP ALM) to manage core lifecycle of projects from design, readiness, and delivery through operations; to include requirements planning/management, test planning, functional testing, risk assessment and mitigation, change management, and financial management (forecasting and actual).
• Updated CTF (Common Trust Fund) a Web based Partnership Allocation tool that performs allocations of each funds income and expense to its participant based upon ownership percentage. Enhancements were made to update the .Net Framework and MS Office from 2003 to 2007.
• Developed a Web based tool for Confidential Engagements Letter to be used by the Tax practice to generate customized engagement letters, enhance the Administration functions and content of the application and support regulatory guidelines.
• Updated Confidential TeamConnect eBilling application as a matter management and electronic invoicing tool by deploying and updating application release 3.3, WebSphere 7.0, and IHS Server plug-ins. from external client Mitratech. This allowed resolution of issues related to business process invoicing, budget management and approval of workflows and reporting. Requirement, testing, and implementation discussions were held with External Clients and Confidential Clients for a productive implementation.
• Enhanced Confidential 's Tax AUP (Abandoned and Unclaimed Property) tool that assists clients in tracking and monitoring outstanding payroll and vendor checks, accounts receivable credits, etc. i.e. abandoned and unclaimed property, to help them stay in compliance with annual filing requirements with all states.
• Enhanced Confidential 's Tax Research Ascender tool used by the Tax Practice to perform legal research by enhancing the XML feeds that integrates with external Law research vendors and Confidential internal systems. This enables the users to search vendor and Confidential content simultaneously and present the search result on a single web page and a unified format and branding. Requirement discussions were held with External Clients to make sure all were in agreement with the propose changes in addition to synchronizing testing and implementation schedules.

Sr. Project Manager June 1999 - February 2011

Confidential, Arlington, VA/Hannover, MD

Responsibilities:

• Designed and managed Confidential Tax Billing Audit Data ( Confidential ) repository, ensuring efficiency in billing audit data collected and processed.
• Ensured billing data and all tax related requirements were satisfied in accordance with regulations set by the Tax Audit Data Warehouse (TADS).
• Oversaw mitigation of SIP Gateway Service profitability issues by establishing a proper pricing/rating methodology to capture margin rates successfully.
• Managed staff on assigned projects (150 yearly) of up to 40+ personnel both on shore and off shore including designers, developers, system architects, configuration management specialists, database administrators, testers, and production support personnel.
• Ensured projects were adequately funded; manage, monitor, control and oversee overall budget and provide quarterly financial forecast.
• Coordinated getting Order of Magnitude and Level of Effort from all impacted systems on projects for submission to clients so that funding can be approved and released for work.
• Updated Financial systems to track all expenses posted against the project and budget.
• Created project plans that include project goals, deliverables, milestone dates and cost. Also developed capacity models
• Created strategies for contingency planning and risk mitigation.
• Facilitated and made trade off decisions between quality, costs, resources, scope and time.
• Ensured requirements documents were complete, accurate, concise, clear and detailed requirements for all affected systems across Confidential Business and Confidential Core. In most cases responsible for creating business requirements document and writing system requirements for impacted billing applications.
• Managed projects that Established, Merged and/or decommissioned multiple Billing Systems.
• Managed testing activities using Quality Assurance or Quality Control Center.
• Obtained sign off on Business Requirements by Business Sponsors and sign off on System Requirements from all Project Stakeholders.
• Facilitated Joint Application Requirements and Joint Application Design meetings on assigned projects.
• Facilitated General Design and Detail Design walkthroughs; coordinated sign offs from all impacted application teams and Business Clients.
• Created and maintained test plans.
• Participated in system testing prior to project implementation.
• Facilitated and participated in system training pre and post Production implementation.
• Facilitated System Integration and User Acceptance testing calls and coordinated issue resolution and trouble ticket fixes.
• Managed resources for SharePoint changes, documentation, and deployments.
• Ensured projects met milestone dates in project lifecycle.
• Provided weekly status report to Executive Management and reported jeopardy/ risk issues and change controls on projects. Also reviewed the status reports of team members across projects and addressed issues as being appropriate.
• Facilitated internal and external client review and sign offs on project deliverables before implementation into production.
• Established protocol/interaction with Client to communicate project status, issues, reporting, UAT, meetings, etc. Client facing activities were established upfront with agreements between Clients/PM.
• Ensured projects are SOX Audit compliant.
• Utilized LMS (Learning Management Systems) for online management training, reporting, for e-learning courses offered by Confidential to enhance employee performance and system knowledge.
• Managed interfacing projects which required interacting with multiple organizations to confirm requirement impacts to upstream systems, downstream systems, Data Warehousing, and users.
• Developed the Tax Audit Data Warehouse System (TADS), streamlining the compiling of tax data for federal and state tax audits from 20+ billing systems. Improved Confidential ’s turnaround in providing accurate and timely tax information by 6 months, along with reducing head count for manual processing. Secured Confidential ’s interest against tax assessments/penalties of $16M+.
• Managed and implemented United States Postal Service (USPS) Mandates across the Confidential footprint, consisting of postal rate increases, changes to IMB (Intelligent Mail Barcode) for remittance addresses, and changes to envelope sizes. Implemented, tested, and validated all vendor software upgrades and code changes; ensuring updates and deadlines were met to prevent Confidential from losing $32M+ in discounts. This project required interfacing and testing with External USPS Clients to make sure the requirements were met before implementing in Confidential systems.
• Implemented system enhancements of Gateway Service profitability by establishing a proper pricing/rating methodology to capture margin rates successfully; enabling calls to be priced correctly, with expected increase in revenue by $15M+
• Implemented customize reporting as requested by Clients for Informational, Finance, Billing, and Tax Audits.
• Managed projects to Establish, Merge and Decommission Billing Systems.
• Established a Standard Tax Exemption Process for centralizing tax/surcharge exemptions across Confidential footprint for Service Representatives, Customer Billing Operations, and End User Customers ( Confidential On-Line ordering). Compiled 5+ manual systems into an automatic process and ensured accuracy of exemptions. New process projected to secure $10M+ in revenue and allow Confidential to abide by federal, state, and local laws.

Project Manager

Confidential, Washington, DC

Responsibilities:

• Reviewed new products/projects’ scope and definitions to identify system and operational impacts.
• Completed assessments after reviewing Product Descriptions and Design Documents for impacts to operational processes, rate implementations and system functionality for rate and discount systems.
• Defined requirements for system enhancements and coordinated the implementation with several external departments (Marketing, System Development/MIS, Revenue Operation, and Regulatory).
• Analyzed tariff documents and matched to business requirements.
• Performed Customer Acceptance Testing for System enhancements, releases, and conversions.
• Documented and maintained operational procedures and provided training for multiple Operational Groups.
• Utilized LMS (Learning Management Systems) for online management training, reporting, for e-learning courses to enhance employee performance and system knowledge.
• Analyzed and prepared monthly statistical management reporting and bi-weekly project reporting.