SUMMARY:

• An accomplished IT Engineer and Manager with extensive experience in delivery of technology programs in application development, technical services, Implementations and infrastructure upgrades/virtualizations.
• Proven leader experienced in interfacing with cross - functional business units and stakeholders’ relationship at different levels.
• Ability to analyze and assess existing client needs and requirements through a consultative process.
• Committed in providing full lifecycle management of applications as solutions-focused thinker.
• Able to think and work strategically and challenge current operational thinking
• Strong interpersonal, leadership, Confident, Assertive, Team building and motivational skills including proven management skills
• Excellent command of verbal and written and presentation skills
• Ability to multitask and prioritize within a continuously changing environment

CORE FOCUS AREAS:

• Technology Program Management Applications Technical Services/Upgrades
• Software Development Management Applications Implementations/Migrations

EXPERIENCE:

Confidential, Alpharetta, GA ­­ ­­­­­­­

Program Manager

Responsibilities:

• Managed the successful program of enterprise SaaS based application (electronic software d istribution and entitlement management application) having 7000+ external customer users and 500+ internal users
• Managed the technical program delivery of 16 work-streams of this large-scale initiative with matrixed teams having global foot-print in Ireland/Israel/Canada and within USA.
• Solution architected the off-shore workflows/applications/databases/i nfrastructure and their dependencies to bring back as USA based in Cloud platform
• Led the analysis, validation and migrations of data from Ireland based on-Premises servers to Cloud platform.
• Developed subject matter expertise on Products’ technical and business tasks
• Interfaced to accountable senior management executives, technical leads, business leads, other PMs, external vendors, InfoSec/IAM team and various other engineering and management teams
• Developed and managed baselined schedule management plan with milestones, projects WBS to manage project schedule, tasks dependencies, variances and resource responsibilities assignment matrix
• Developed and maintained program artifacts, including plans, budgeting, resource balancing and reports/dashboards to steering committee stakeholders.
• Provide backup to Senior manager to manage operational support and team.

Confidential, Duluth, GA

Sr. Project Manager

Responsibilities:

• Managed the delivery of multiple product developments/implementations across multiple business teams in onshore/offshore locations within Agile development environment.
• Managed and provided daily guidance to a group of project managers to facilitate agile based program delivery of multiple applications including Payroll and Time and Attendance, Oracle Projects and other in-house development applications.
• Collaborates with customers, operations, finance, HR, deployment, other product verticals, and support to manage everything related to the distilling user needs to requirements, design, development, testing, documentation and release of the solutions to production.
• Developed and maintained program artifacts to meet the business objectives, including projects plan, budgeting charts, projects schedule with milestones, WBS, dependencies and resource assignment matrix and provide timely status reports to stakeholders.
• Worked on large data sets for making data driven analytical decisions.
• Represented as IT Lead in a corporate level compliance committee which includes VP-HR, VP-Operations, Chief HR Officer, Legal Counsel General (Attorney), CIO and CTO. Facilitate compliance committee meetings.

Work environment included: JIRA, Confluence, Tortoise GitHub, Java, PHP, Linux, Windows, MS-Azure, Oracle ERP - HR and Financials

Confidential, Atlanta, GA

Sr. IT Project Manager

Responsibilities:

• Managed infrastructure projects (server migrations/upgrades, networking, hardware upgrades/implementations, virtualization)
• Worked on Physician practice EHR/PM applications included Allscripts, Greenway (Prime Suite), eClinicalWorks, Varian (ARIA), GE Centricity Business (IDX).
• Tracks and reports on projects plan, budgeting burn charts, schedule with milestones, WBS, dependent activities and resource responsibilities assignment matrix and provide timely status reports to stakeholders.
• Managed vendors of equipment and services being provided for the projects. Negotiate and evaluates multiple vendors, projects costs and their services.
• Organizes project teams for project, delegates’ project work and manage the projects from initiation to closure.
• Directly worked with Physicians/Surgeons and staff in their physician practices

Confidential, Alpharetta, GA

Sr. Technical Engineer

Responsibilities:

• Worked on multiple concurrent implementations and system Integration programs to implement and manage technical services/application software/ enterprise-wide upgrades
• Worked with different internal/external teams and service providers to solve technical problems
• Managed technical programs from initiation to closure with the detailed understanding of projects need and customer requirements.
• Managed infrastructure programs (server migrations/upgrades, hardware upgrades/implementations)
• Worked within a team environment on projects as a lead and team member for technical programs
• Mentored team members to understand functionality/technical aspects within work environment of UNIX, Linux, Oracle database and Java/C++.
• Directly communicated with clinical managers, physicians, nursing/pharmacy staff, implementation specialists, software development, interface, support teams to successfully implement applications.

Confidential, Lexington, KY

Systems Development Manager

Responsibilities:

• Managed large-scale software development and maintenance projects with onshore/offshore teams having global foot-print in India/ Guatemala/USA.
• Developed and managed projects plan, estimation, budgeting charts, schedule with milestones, WBS, dependent activities, risks/slippage in tasks and resource responsibilities assignment matrix and status reports to METLIFE groups and different stakeholders
• Worked with various business teams for requirements and gaps/misinterpretations between developers and business teams
• Conducted Code and Design reviews with developers within the work environment included ASP .NET, C #, MS SQL, DELPHI, JIRA, Facets, Claims processing, HP Quality Center and ACS Core tools (MCP2 and MCP3)
• Managed Project Risks and work with team/stakeholders as needed to prepare mitigation/action plan as per ACS-METLIFE account risk assessment and management guidance
• Enforced adherence to SDLC processes, managing customer expectations, mentoring/coaching of team resources using Agile Scrum methodologies, JIRA and Confluence to manage projects
• Managed and provided daily guidance to a group of project managers and development team to facilitate agile based program delivery of multiple applications
• Acknowledged by senior management and Stakeholders my work for project delivery, customer management and leadership skills with their Employee s/positive referrals.

Manager - Technical Support

Confidential

Responsibilities:

• Managed multi-locations project teams to provide the technical services for the projects for installation and maintenance of Clinical applications.
• Coordinated with projects’ stakeholders to finalize the sizing of hardware configurations.
• Directly involved in go-live and post go-live coverage.
• Developed and maintained artifacts including project/rollout plans, forecasting, resource balancing and reports/dashboards.

Confidential, Louisville, CO

Technical Project Manager (Sr. Technical Engineer)

Responsibilities:

• Worked on multiple concurrent implementation projects to install and manage software/code drops/patch installs in distributed environments.
• Led technical and projects meetings.
• Mentored team members to understand functionality/technical aspects within work environment of UNIX, Linux, Oracle database and Java/C++.
• Directly communicated with clinical managers, physicians, nursing/pharmacy staff, implementation specialists, software development, interface, support teams to successfully implement applications.