Program Manager Resume Cary, NC - Hire IT People

SUMMARY:

Business - Technology Leader with over twenty years of experience in Product/ Program Management and launch of commercial innovative products in the Healthcare, Financial and Technology industries.

HIGHLIGHTS:

Agile Project and Program Management
PMO Planning & Governance
Stakeholder & Vendor Management
Resource & Budget Management
Digital Content & Brand Marketing Strategy
Risk & Change Management
PM Tools (Microsoft, Clarity, PlanView, Workfront, JIRA)
AI-Data Analytics/ Proof-of-Technology programs
M&A Assimilation/ Development

PROFESSIONAL WORK EXPERIENCE:

Confidential, Cary, NC

Program Manager

Responsibilities:

Led Cogito AI-Data Analytics customer engagement Solution program implementation for Confidential.
Developed operational support model, Managed Knowledge Transfer and Vendor relationship.
Directed the Proof of Technology program scope to implement a Long-Term Disability Dashboard utilizing Confidential Studio cloud-based NLP annotator to predict and expedite health claims processing.
Developed a program strategy, scope and architecture framework for Health Claims Intake process.
Led an enterprise workshop on Product Insights Architecture & Data governance for IT & business leaders.

Confidential, Greensboro/ RTP, NC

Senior Project Manage

Responsibilities:

Led the launch of Confidential ver. II digital product and brand marketing content development for Long-term care insurance with Acceleration of Benefits Rider (LABR) for consumers.
Implemented digital upgrades and federal regulation mandated customer facing content management
Maintained Digital Scorecard for each project LOB segments. Liaison with product marketing, business analysis, compliance and technology teams.
Led the Department of Labor (DOL) enterprise Agile/ Scrum project for the Confidential .
Managed enterprise-wide stakeholders (senior management, business managers, project managers, business analysis, marketing management).
Provided weekly status reports to senior leadership team (SLT).

Confidential, RTP, NC

Program Manager

Responsibilities:

Managed the agile project for introduction of digital product brand SKUs identification to high-value global distribution partners for cloud-based Confidential Communications ( Confidential ) products. Implemented change & risk management business processes for Confidential products related technology projects.
Planned and instituted PMO governance and business process for the Cloud/ Virtualization enterprise products team. Managed stakeholders (business managers, project managers, distributor account managers and senior management) for implementing three levels of enterprise e-commerce site features.
Developed and managed the business project portfolio (PPM) & Change management governance framework for managing the Global Distribution Channel programs for the Cloud based enterprise product architecture group.
Presented biweekly PPM status report to senior management.
Managed stakeholders (business managers, project managers, distributor account managers and senior management) for enterprise e-commerce site & CRM digital content management.

Confidential, Raleigh, NC

Project Manager

Responsibilities:

Led the project for the launch of a new retail online banking (OLB) product platform and Post-Implementation Validation (PIV) and Brand related Content Management for Confidential Bank cross-border international wealth management (IWM) customers.
Managed Confidential vendor project manager.
Directed external vendor ( Confidential ) banking operations team and internal resources on EMV Debit Cards reissuance program for Confidential Bank IWM customers for launch of digital banking platform based on UX/UI Design. Managed the entire SDLC process including SLAs, UAT and implementation.

Confidential, Research Triangle Park, NC

Program/ Change Management

Responsibilities:

Led multiple risk & compliance related business processes and technology integration change management ( Confidential ) projects across various departments.
Developed and conducted a Benchmarking and Measurement Project on the Confidential as part of Confidential IT Benchmarking .
Led the project implementation for developing the Online Bill Pay Business Metrics Dashboard and tracking of new customer behavior and profitability portfolio analysis for Money Movement Solution product suite.

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Program Manager Resume

Cary, NC

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