Special Projects Lead Resume

SUMMARY:

I am an information technology professional with extensive experience in Mac system life cycle management and administration. My information technology experience spans over twenty years in progressively advanced roles. I am looking forward to the next opportunity to serve and provide the best technology solutions to challenging science and technical issues. I love technology and the ability to empower others to advance their goals and vision.

EXPERIENCE:

Confidential

Special Projects Lead

Responsibilities:

Project Lead for OS X El Capitan and Office 2016 updates
Plan deployment methodology, process, workflow, define UAT testing criteria
Build OS X baseline image using monolithic build process
Create software installer and uninstaller packages using Packages.app
Track software versions and evaluate software updates for compatibility and deployment
Create documentation library of Mac specific SOPs
Manage Mac system life cycle and produce reports from LANrev management console
Deployed OS X El Capitan and Office Mac systems in 8 weeks

Confidential

Lead Project Engineer

Responsibilities:

Multi - tier support of clients from end-users, admins to senior executives and staff
Project oversight and reporting of subcontractor deliverables to Customer
Collaborate with team members to improve documentation and streamline processes
Coordinate with federal lead, team and customer to achieve project tasks and goals
Build and Managing OS X images and packages using Casper, Absolute Manage and SIU
Activity Directory integration, authentication and two factor authentication with PIV using Centrify
Enterprise management and integration with IEM, EnCase, McAfee and SafeNet for OS X
Support Enterprise Baseline Suite of apps such as Office 2011, Lync and Adobe Reader

Confidential, Washington DC

Project Manager | Senior System Engineer

Responsibilities:

Created the first official OS X image and imaging process that is still used by VA today
Mentoring and guidance to staff on technical issues and resolutions
Established OS X security baselines with security and risk management
Created custom .pkg installers for EnCase and from McAfee install.sh files
Evaluate data - at-rest encryption products, group policy and systems management solutions
Interface with other agencies working on similar Macintosh integration initiatives
Assist with evaluation and testing of iOS mobile devices
Created documentation for engineering and field operations
Studies and recommendations for OS X integration to Windows-centric infrastructure
Macintosh SME supporting Veterans Affairs, Central Office, supporting customers at all tier levels
Configuration and support systems on the LAN, VPN and remote customers
Provide guidance and framework for initial builds of the VA Macintosh image
Manage OS X Server and deployed services such as net - restore, software update server and afp
Assist with planning framework for managing and deploying OS X on a larger scale

Confidential, Alexandria, VA

Macintosh Field Service Engineer

Responsibilities:

Hardware repair for PowerBook, MacBook/Pro iMac, PowerMac/G5, Mac Pro and Xserves
Provide customers with system configuration assistance and remediation for software issues
Installation and configuration of AirPort wireless access points and other WAP
Configure OS X Server for AFP/SMB file services, Time Machine, Netboot and Software Update

Confidential, Alexandria, VA

Macintosh Support Specialist

Responsibilities:

Administration of OS X Server, FileMaker, and Retrospect Servers
Managed ADIC DLT 4000 tape backup system and Genesis RAID storage
Client support for Creative Services, Public Affairs, Catalog and other departments using Macs
Remote support using Apple Remote Desktop, Timbuktu and VNC
Technical project lead for integrating PDF into prepress workflow
Planned, managed and executed migration from Mac OS 9 to Mac OS X

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