SUMMARY:

Experienced project manager / Scrum Master with a proven ability to successfully navigate technological challenges and coordinate solutions for a diverse range of industries. Ability to manage multiple projects from concept, requirements, development to product implementation, transitioning from Waterfall to Agile where needed. Disciplined in customer - oriented service, with a focus on timelines and results.

HIGHLIGHTS:

• Resource planning
• Assess progress/outcomes
• Project presentations and status reports
• Technical requirements gathering
• Process Improvements
• Resolve project conflicts
• Servant / Leadership style
• Deployment Management
• Fluent in Agile /Scrum /Safe/ Kanban
• Risk Management

TECHNICAL SKILLS / TOOLS:

Project Management: Outsourcing and Offshore Team Management, Business Analysis, Requirements Gathering, Budget forecasting, Software Development Lifecycle, Waterfall and SCRUM / Kanban / SaFE Agile frameworks, Use Case Diagrams, Sequence Diagrams, Activity Diagrams, Class Diagrams, and other artifacts, Risk Management, Vendor Management, Release Planning, Capacity Planning -

Software & Tools: MS Project, Fogbugz, TeamWork, JIRA, Pivotal Tracker, Basecamp, Smartsheet, MS Visio, MS Outlook, MS PowerPoint, MSExcel, Confluence, SharePoint, Salesforce, Suagar CRM, Exchange

WORK EXPERIENCE:

Confidential

Technical Program Manager / Scrum Master

Responsibilities:

• Prepare and deliver presentations to executive management outlining project status, risks and mitigations.
• Facilitate Scrum of Scrums for R180 Universal program teams
• Facilitate daily scrum meetings, sprint planning, sprint review, and sprint retrospective.
• Conduct end of iteration demos to ensure teams are meeting expectations of stakeholders.
• Guide teams on implementation of best practices pertaining to Agile/Scrum
• Support and educate the Product Owner, with respect to grooming, maintaining the product backlog within the Agile SafE methodology.

Confidential

Project Manager / Scrum Master

Responsibilities:

• Managed large scale, mobile software development projects with high level of urgency and visibility across the organization in a hybrid waterfall /agile (scrum) environment.
• Managed .Net development projects in new feature development and maintenance of core student platform utilizing Kanban and scrum methodology
• Recognized high priority issues as they arise and proactively resolved them.
• Initiated new projects with project sponsors, stakeholders and team members, gathering requirements, estimating timelines, and creating SOW.
• Liaised with stake holders providing constant communication and support
• Authored process and procedures for incident management, employee off-boarding and Holiday coverage

Confidential

Project Consultant

Responsibilities:

• Analyzed new business projects and requirements.
• Created and executed detailed migration plans for networks and exchange server upgrades.
• Managed projects from start to finish in a timely manner and in accordance with requirements
• Prepared project status reports for review.
• Documented project scope and recommended proposals
• Coordinated post install support and ongoing maintenance

Confidential

IT Manager

Responsibilities:

• Managed out-sourced development team throughout entire life-cycle of software development projects
• Developed management reports to determine service level performance of systems and processes
• Created IT budget forecasting expenditures for new equipment, software, upgrades and projects over a 12 month period
• Conducted sessions and seminars for sales staff in the use and customization of Sales Force
• Oversaw maintenance and installation of servers, desktops and networking equipment.
• Edited and updated multiple websites using PHP, CSS and HTML

Confidential

Technical Coordinator

Responsibilities:

• Assisted in the development of customized materials in the use of a proprietary staffing system
• Liaised with end users and conducted on-site at Anne Taylor’s NYC office.
• Coordinated and assisted in QA of staffing system
• Coordinated communications with development staff to facilitate periodic enhancements and bug fixes.
• Designed and implemented network migration plan to increase bandwidth and provide redundancy by
• Implementing BGP in a dual homed environment
• Negotiated with vendors on obtaining products, pricing and support contracts
• Developed and implemented procedures for domain, DNS, IP and server management

Confidential

Manager of Client Account Provisioning Dpt. /Database Administration

Responsibilities:

• Managed six person team to redesign current account record keeping procedures and ensure data integrity.
• Evaluated company needs to develop and administer three key databases (help desk, order management, billing) for data management.
• Developed curriculum on processes generated by the department and conducted cross departmental sessions.

Network Operations Technician

Confidential

Responsibilities:

• Reviewed and allocated IP subnets based on client needs and ARIN guidelines.
• Assist vendors, clients, sales engineers and building communications managers in pre and post sales inquiries
• Provided guidance to field technicians during installs and trouble calls
• Served as third level escalation for technical support and test and turn-up departments