SUMMARY:

Highly accomplished technical Program/Project Manager with 20+ years’ experience providing leadership and direction needed to see the successful completion of highly visible projects through to successful completion. Recognized for the ability to lead and manage large teams of developers, utilizing project management best practices to complete projects within set time and budgetary guidelines. Skilled at building strong relationships with internal and external project stakeholders to draw alignment with key goals. Analytical by nature, able to perform root - cause analysis, implementing long-term technical solutions to drive project efficiency.

AREAS OF EXPERTISE:

• Root Cause Analysis
• Independent Verification & Validation
• Software Development Life Cycle
• Project Management
• Program Management Best Practices
• Financial Applications
• Written & Verbal Communication
• Inventory Control Applications
• Resource Planning
• Problem Resolution
• Project Budget Management
• Programming Languages

TECHNICAL SKILLS:

Programming Languages: BASIC, COBOL, CICS, DLI, IMS, PL/1, RPG, ISPF, MVS, zOS, DB2, QMF, JC L

PROFESSIONAL EXPERIENCE:

Confidential, DAYTON, OH

Director of Operations

• Support the overall company strategic plan, by establishing operational strategic vision, objectives, policies and procedures for the Plan related to the defined areas of Operations.
• Directed effective delivery of company accounts that result in very good and excellent customer satisfaction.
• Efficiently managed all administrative functions and reporting requirements both internally for senior management and for external customers.
• Lead and developed Ryan’s most valuable resource, its people, by providing a positive work environment through consistent communication, promoting accountability and recognizing superior results.
• Onboard and transition new accounts, to include hiring, developing transition schedules, and meeting customer expectations.
• Assist with acquisition of new business from existing accounts and seeking new customers.
• Maximized company profitability through proper planning, resource utilization and operational excellence.
• Collaborate with the senior leadership team to lead companywide initiatives.
• Implemented CMMI methodology for all contracts with software development.
• Lead process improvement initiatives to improve efficiencies and reduce costs.

Confidential, DAYTON, OH

Technical Subject Matter Expert

• Documented process flows and developed requirements for functional improvements and enhancements to maximize user engagement.
• Gathered customer needs and worked with product development teams to implement technical solutions based on feedback.
• Proposed technical strategy and proposal win strategies to optimize targeting of customers.
• Documented engineering processes and specifications for software development lifecycle, product delivery, and product and patch releases.

Confidential, DAYTON, OH

Program Manager

• Successfully manage a team of 22 software developers responsible for maintaining and providing support of the Air Force Material Command’s suite of Requirements Management System’s 14 subsystems.
• Built processes and procedures that conform to CMMI and ISO standards.
• Team managed was CMMI 3 and ISO 9001:2015 certified during my tenure.
• Served as the program manager for a suite of 14 applications on mainframe and web-based platforms using COBOL and J2EE/JAVA languages.
• Experience managing multiple projects concurrently to successful completion responsible for managing cost, schedule, risk, scope, resources and stakeholder relationships.
• Led 37 successful projects utilizing software development life cycle best practices to assure the project’s completion on time and within cost guidelines utilizing Waterfall SDLC using MPP, Visio and SharePoint tools.
• Developed project plans, performed risk and scope management, managed QA, developed test plans and managed cost using EVM for all development projects.
• Responsible for Change Management planning, tracking, reporting, scheduling and coordination of business process changes and user training to align with transition from current state to future state.
• Approach Change Management as the process of helping users adopt innovative ways of doing things and include efficiently and effectively help stakeholders adopt new skills and processes to integrate change.
• Established the process of change management that includes Release Management, Communications, Data Migration, Training, Knowledge Transfer, On-boarding, and Continuous Support.
• Work with the steering committee to participate in setting the vision and strategic direction of the Program.
• Established and maintained RMS functional expertise and system expertise while establishing processes in adherence to the Electronic Systems Wing’s Systems Engineering Process.

Confidential, GREENVILLE, SC

Director HR/Payroll

• Served as the director of several areas including HR/Payroll and Benefits tower for 4 technical teams.
• Provided and direction that enabled the achievement of department goals and objectives.
• Successfully managed a team of 36 software developers and project managers with responsibility for mission critical development and the maintenance of HR/Payroll/Benefits applications.
• Managed the transition of companies acquired by client existing HR/Payroll/Benefits systems to a COTS application; Cyborg, to include customization to meet business needs and to interface with legacy systems and vendors.
• Served as the program manager for numerous applications and mid-range platforms using COBOL and J2EE/Java languages.
• Led process improvement efforts to restructure an organization consisting of 4 managers to an organization managed by one manager with minimal impact to supported customers and levels of customer satisfaction.
• Drove the successful completion of a highly visible 12,000-hour project within a strict 7-month timeline to centralize the Business support of HR, Payroll and Benefits from multiple locations to one central location.
• Managed a 6-month data normalization project that converted and upgraded an HR/Payroll/Benefits COTS software package spanning 4 operating companies and 4 instances of the application.
• Assisted in the re-engineering of Business processes and procedures to support the business restructuring due to centralization.
• Developed proficiency managing both onshore and offshore resources in a matrix environment in a development and support model.
• Managed team of offshore development and maintenance software developers and engineers in India.
• Managed virtual (remote) team of onshore project managers and subject matter experts.
• Coordinated vendors tasking, support and relationships for a portfolio of service providers.

Confidential, GREENVILLE, SC

Technical Consultant

• Served as the developer on a HRExpress implementation team responsible for analyzing legacy HR/Payroll systems.
• Performed GAP analysis and developed COBOL, DB2 and CICS programs that successfully bridged legacy applications to the HRExpress system.
• Led a development team held responsible for standardizing HR/Payroll applications between different grocery operating companies within the AHOLD parent company.
• Interfaced with users from multiple operating companies, developing interfaces and reports that met all operating company requirements.
• Provided guidance, direction and work assignments for team members.
• Directed a project responsible for analyzing interfaces to the legacy application, providing modifications working with CYBORG and developing bridges to ancillary applications as needed.
• Gathered requirements, developed specifications and managing development projects for implementation.
• Performed as an Application Developer, creating programs to convert data from the legacy HR/Payroll applications loaded into CYBORG and gathering user specifications.
• Created technical specifications and developing COBOL programs to convert data from legacy applications to the new HR/Payroll application.

Confidential, CHARLOTTE, NC

Technical Consultant

• Served as the project team-lead for 6 consultants that successfully migrated the First Union Cardholder and Merchants application from CARDPAC to NOVA.
• Decommissioned the existing CARDPAC jobs, developing COBOL programs and JCL to interface to the new NOVA system.

Confidential, CHARLOTTE, NC

Systems Engineer

• Played a key role as a member of project conversation team that represented BankCard applications in two bank acquisitions.
• Conducted data mapping from banks being converted while developing programs to convert and load data into the Confidential BankCard system.
• Provided comprehensive Bank and project support for branches sold to 3 banks, extracting data from the Confidential systems delivered to the banks that purchased sold branches.
• Served as the project leader for the support and maintenance of BankCard COBOL and CICS/IMS applications.
• Delivered valuable input as a member of the BankCard applications conversion team to model bank platforms.

Confidential, CHARLOTTE, NC

Team Leader/Admin Systems Support/Programmer/Analyst

• Provided comprehensive SER support for CADG+FM, a vendor written software systems used by Facility Space Planners to aid in the tracking and management of space and equipment.
• Re-engineered business process for space planners in SER by eliminating the use of CADG+FM that resulted in reduced maintenance cost for I/S and an increase in capital savings to the customer.
• Provided overall system support and maintenance for the ECAT ADMIN cluster.
• Served as a member of the Charlotte ECAT Logistics Systems Development Team, which installed and customized COPICS to ECAT specifications.
• Designed and developed COBOL/CICS programs, Component Disbursement Systems modules in COBOLS/CICS and Batch programs and COBOL programs to report ECAT card manufacturing cycle time.