PROFILE:

A driven and focused Principal IT Project Manager and Program Manager, who has acquired experience within delivering key business solutions in leading organizations and the overseeing of large complex IT, telecoms, technology, cyber security and change initiatives projects, utilising technical, risk and lifecycle management expertise. An individual with leadership skills who is adept at building and managing key relationships, effectively translating requirements and overseeing all issues through to completion. An experienced and driven professional who can significantly support a team of employees to ensure the of all objectives, now looking to use skills within a key organization

KEY SKILLS AND EXPERTISE:

• Extensive project management experience
• Program management experience
• Driving innovative technology and solutions
• Driven by best practice and compliance
• IT and Project governance experience
• Wealth of IT infrastructure management experience
• Cyber Security projects expertise
• Budget and financial control
• Risk and issue management
• Proficient in project planning tools
• Technology strategy experience
• Business and IT planning exposure
• Extensive technical knowledge
• Employee leadership, coaching and
• Facilitation and consensus - building
• Effective communication
• Cross-functional supervision
• Client and supplier management
• Senior stakeholder management
• Swift response to changing demands

TECHNOLOGY AND PROJECT SKILLS MATRIX:

Data Center Transformation: LAN/WAN | IP/MPLS Backbone | 4G/LTE/EPC| HSPA | 3G, 2G, GPRS | Packet Core| Switched Core | PSTN | AD| ERP OSS, BSS |MVNO |Optical Fibre | Transport | Mobile Broadband | VOIP | PBX |AVAYA | WLAN, Wi-Fi |BOYD | SD WAN |Virtualization | Cloud Computing |AWS Cloud |Azure Cloud |VDI | PRTG |SharePoint | Microsoft Project | Project Server |PlanView | EPM | Microsoft PPM |Microsoft Office Suite| Visio | Remedy | DOORS | IBM System Architect | Business Systems | CRM |ERP | Nokia (NSN) | Ericsson | Alcatel - Lucent | Confidential | Palo Alto |Juniper | Check Point | Microsoft Enterprise Systems | IBM Enterprise Systems | HP Enterprise Systems | VMware | Citrix | Oracle | Infoblox | SAP | EMC SAN | Data Domain | McAfee ePO | NetBackup | SQL server| Cyber security projects | Pen test |IDS/IPS | SIEM - LogRhythm - Splunk |ISO 27001 |Cyber Essentials Plus| Telco projects| IT & Infrastructure projects | Software projects | Application projects | Change initiatives program | ServiceNow | Confidential ISE & WLC | IDS SourceFire | Proxy Server | Access Control |Disaster Recovery |VPN | VLAN | DHCP | Application Migration | Data Migration | COTS | VMware NSX | Confidential ISE |COBIT|ISO 27001|

Methodologies / Framework / Tools: PMI PMBoK | PRINCE2 | MSP | SDLC - Waterfall - V-Model - Agile (Scrum) (DSDM Atern) | DevOps | ITIL Service Management Framework | DMAIC | Lean Management | Frameworx - eTOM | SharePoint | Clarity | RAID | Business Transformation Framework

Professional: Project Management Institute (PMI) | PM4SUCCESS Project Management Group (Prince2) | The Institution of Engineering and Technology, UK (MIET) |TM Forum| Juniper partner networks| Confidential partner networks

EXPERIENCE:

Principal Project Manager / Program Manager

Confidential

Responsibilities:

• Delivered multiple concurrent Networks - WAN, LAN & Wireless, Telecoms and Information Security projects on Global Confidential account. Delivered project into Data Centers and offices at EMEA, APAC and the Americas
• Projects included - Security optimization, Firewall migration, LAN and Wireless rollout, Global traffic rerouting, MPLS and Internet circuits installations, Application migration, AWS cloud infrastructure deployment, Confidential Corporate NAC wired and wireless deployment ( Confidential ISE, Meraki Switch), Network audits, Security audits, network segmentation, DevOps, New office infrastructure and network deployment and Several Global Office move projects.

Senior IT Project Manager

Confidential

Responsibilities:

• Oversaw a large $30M storage area network (SAN) infrastructure project in a financial services organization
• Managed relationship with over 65 stakeholders
• Managed relationship with suppliers, contractors and third parties
• Managed over 30 local and offshore resources
• Managed ITSM change management process

Senior IT Project Manager

Confidential

Responsibilities:

• Directed and managed all phases of concurrent projects through initiation, planning, execution, monitoring and controlling, to closure
• Oversaw multiple simultaneous agile and waterfall projects and programs
• Developed project plans, and relevant documents and managed them through project and program lifecycle
• Established project budgets, tracking and managing spend through project stages. Responsible for all financial aspects - capex, opex, RoM
• Facilitated requirements gathering and work breakdown workshops, translated business objectives into high level project plans
• Presided over daily and weekly team meetings, ascertaining priorities and reinforcing project objectives
• Managed cross-functional project activities. Fostered team cooperation, and provided exemplified leadership resulting in exceptional outcome
• Managed scope, schedule, budget and quality in accordance with agreed baselines, and operational KPIs and SLAs
• Identified and managed risks and issues throughout projects lifecycle. Ensured appropriate and timely action is taken to mitigate them or minimise impact on project constraints with prompt escalation to senior management where necessary
• Built credibility and relationship with stakeholders at different levels and with customers, suppliers, partners, and contractors
• Led internal and external consultants through projects delivery, managed expectations, results and impact of agreed outcomes
• Provided inputs to IT strategic and capability planning. Comprising roadmap planning, technology evaluation, operational policies, best practices adoption, continuous improvement, and program profitability
• Delivered information and cyber security projects. Excellent understanding of Cyber Essentials, information security management system
• Consolidated six data centers into two, enhancing efficiency, streamlined operations and monthly savings of over $150K
• Successful migration of services and applications to new infrastructure in strategic data center with limited impact to business
• Increased overall data center service availability through robust business aligned architecture, improving service efficiency by up to 50%
• Managed multiple suppliers and contractors across several projects. Developed statements of work and SLAs.
• Managed program budgets in excess of $25 million and achieved program scheduled benefits on time and on budget
• Trained and mentored 3 project management associates and several team members

Senior Project Manager

Confidential

Responsibilities:

• Managed network connectivity, routing, performance and assessment tests across 700+ global offices and sites
• Delivered global MPLS into production and disaster recovery data centers within agreed time and cost parameters
• Managed changes to LAN/WAN infrastructure across the organization. Achieved successful integration and migration of SharePoint 2010 platform, domain controllers, active directory (AD) and ADFS services
• Coordinated and managed relationships and expectations effectively with operational heads, senior stakeholders and third parties
• Managed relationship with other workgroups within a program including interdependencies, risks and issues resolution
• Produced comprehensive reports on network connectivity and performance status. Resolved issues and recommended improvements.
• Facilitated network testing signoff and transitioning to live service

Project Manager

Confidential

Responsibilities:

• Improved processes and employed best standards which helped to reduce costs and improved profit margin
• Supported PMO with methodology alignment initiatives, process improvements and development of project tools and templates
• Successfully managed multiple projects, virtual teams on projects lasting few weeks to 15 months and with team ranging from 7 to 20
• Strengthened customer satisfaction, trust and continuous relationship through achieving project goals and SLA targets
• Owned planning and financial responsibilities, service management solutions, supplier and customer relationship management
• Successfully delivered projects within challenging constraints. Including rollout of several complex global telecoms and IT projects
• Leveraged lessons learned internally and promoted successful in corporation into company’s standard practices
• Gained customer trust and identified new assignments and further sell-on opportunities by exceeding performance criteria
• Introduced many important process documents, templates and recommended improvement to legacy processes
• Developed clear solutions and offered continuously improvements to existing solutions
• Own design documents adopted as company-wide for other projects

Customer Service Lead Engineer

Confidential

Responsibilities:

• Produced dimensioning, high level and detailed design documents for mobile network planning, optimization, and system integration
• Created design documents and data build for various core network element, service platforms and radio network elements
• Produced detailed design documents for network routing and signaling; developed - traffic, synchronization & numbering plans
• Created design and implementation data for MSS pooling (A/Iu Multipoint), Mobile Number Portability (MNP), and Lawful Intercept
• Planned - IP addressing, switch and port allocations for site routers, switches, DCN and O&M systems
• Coordinated activities with network implementation and network operation to deliver accurate data for network integration